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Introduction to Effective Communication (PDF)

Added on - 31 May 2021

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Running head: EFFECTIVE COMMUNICATIONEFFECTIVE COMMUNICATIONName of the student:Name of the university:Author note:
1EFFECTIVE COMMUNICATIONWhen a child is unwell or sick, parents experience different types of feelings. Besidesgoing through a constant sensation of emotional pain, they are also seen to feel angry overthemselves. This feeling of anger should get replaced by a feeling of guilty as they feel that theyhad not been able to be good parents to their children (Halpem 2014). Sheer exhaustion resultsthem to lead a very strenuous period where they feel helpless when they fail to help theirchildren overcome the distress of the disorder. Anxiety and fear are the two common feelingsthat occur in every parent whose child is not well. In such situations, healthcare professionalshave the capability to help the parents and counsel them in ways by which they can remainemotionally stable and can support their child effectively in his or her crisis situation.Among the different traits that healthcare professionals should possess to effectivelycommunicate with the parents are empathy and sympathy. Sympathy implies supportiveofferings as well as feelings. Sympathy clearly means feelings bad for the person as that personis going through a rough patch of life. Empathy mainly involves listening to an individual,understanding the individuals as well as the concerns they have (Rafferty et al. 2017).Communicating with empathy means communicating with individuals making them feel thattheir pain and suffering is understood so that the individual might understand themselves morefully and thereby act on this understanding. In such situation, the professional should forgetabout his or her own frame of reference and try their best to see the parent’s world as wouldhave been seen by the parents in their times of suffering. Therefore, empathy can be stated as theability of the professional to recognise, communicate and acknowledge the feelings of theparents without experiencing the same emotions. It basically understands the pain of the parentswithout steeping in their positions (Davies et al. 2017).
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