Effective Communication Skills Assignment
Added on 2020-05-28
14 Pages3805 Words678 Views
Running head: EFFECTIVE COMMUNICATION SKILLSEffective communication skillsName of the StudentName of the UniversityAuthor note
1EFFECTIVE COMMUNICATION SKILLSEffective health communication is a dynamic process where the sources and receivers arein continuous interchange of information to convey relevant information. The term‘communication’ is the act of sharing information between different individuals in terms ofconcepts, ideas, behaviours and imaginations (Pesina and Solonchak 2014). It is the transfer ofinformation between the entities conducted in two ways. Important elements in communicationinclude sender, medium and recipient. The sender is the conveyer who has full understanding ofmatter wanting to deliver information. Recipient receives the information that the sender is todeliver over the platform through which there is conduction of information. Two types ofcommunication are involved: verbal and non-verbal communication. These two aspects areimportant in conveying information between source and receiver accurately incorporatinginterpersonal skills like body language, eye contact, active listening, use of silence, questioningand opening or closing conversations (Ruben 2016). This skill help to communicate with othersindividually or in groups required in professional and personal lives. For an effectivecommunication, both sender and receiver should be actively involved in the informationexchange and so that messages are conveyed accurately between them (Bezner et al. 2017).Effective communication not only means talking, but also active listening. This means that thewords being communicated should not only be understood, but also the emotions of the speakerwho is communicating. Therefore, to demonstrate the aspects of an effective communication, thefollowing essay would involve the communication that took place in the video ‘You are whatyou eat’ between holistic nutritionist Gillian McKeith and her client, Jane Henwood anddaughter, Holly. After analysing the video, there are major challenges witnessed in the video. The videohighlights the communication that takes place between 42-year-old Jane and her12 year old
2EFFECTIVE COMMUNICATION SKILLSdaughter, Holly and their nutritionist, Gillian. The mother and daughter are obese and sufferingfrom serious overweight problems. The mother hates cooking and anything that has to be done inkitchen. She finds convenience in eating ready-to-eat foods and passes this to her family. As aresult, her daughter, Holly is also addicted to junk eating that is not only limited to her home, butalso in her school while with her friends. Jane’s husband and son also consume junk food that isseverely contributing to overweight and obesity in the family. Considering these factors, thenutritionist, Gillian McKeith came at their house to counsel them about healthy eating througheffective communication and interpersonal skills. In the video, the food pattern of mother and daughter depicts that there are ill effects ofhealth and resulting in obesity and related disorders that are coming their way. After watchingthe video, I analysed that the mother is shy and not taking an active part in the conversation. Sheis not raising any queries and only answering the questions asked by Gillian. The nutritionist is acapable communication and trying every possible way to make Jane take an active part in theconversation. She exhibited excellent interpersonal communication skills that helped her toensure trust and build rapport with the mother and daughter. There is appropriate execution ofgestures, excellent verbal and non-verbal communication like gestures, empathy and use ofsilence to pass points to mother and understanding their health problems suffered by mother anddaughter (Harrington and Valerio 2014). Gillian seemed to be optimistic and assured mother and daughter in improving theirhealth and providing them a better life. She made efforts to build a healthy relationship andrapport with mother and daughter so that Gillian is able to diagnose them and provide effectiveways to deal with health problems that they are suffering from. The video also illustrated thatGillian explained Jane in the simplest possible manner about the ill effects that unhealthy eating
3EFFECTIVE COMMUNICATION SKILLS(junk foods) can cause to them leading to obesity related problems. She showed empathy inunderstanding the underlying factors that made Jane and her family get adapted to this kind ofeating behaviour (de Wit et al. 2018). After evaluating the video, I found that Gillian demonstrated excellent communicationskills, both verbal and non-verbal in understanding the health problems that her clients aresuffering. Jane and Holly are fat, unhealthy and highly inactive. They consume a high amount ofcarbonated drinks that is the main cause of the headache that Holly is seen complaining in thevideo. These drinks contain high amount of diuretic caffeine that resulted in dehydration that thedaughter is facing (Popkin, Bray and Hu 2014). There is also vitamin deficiency that Holly issuffering from as witnessed through cracks around her mouth. The high consumption of ‘readyto eat’, packaged foods is the main reason of obesity and associated problems that the family isexperiencing as deduced from the video. Gillian exhibited effective communication with her clients in making them understandthe ill health factors contributing to their obesity and associated health problems. After seeingtheir daily food intake and diet, Gillian recommended them to have homemade meals with dailyintake of fresh green vegetables and fruits convincing them to lead an active life with moderateexercises adhering to active lifestyle. Health literacy is important as it evaluates the degree to which people have the capacityto receive, process and in understanding the basic health information so that one can makeeffective health decisions (Veenker and Paans 2016). This aspect also includes the healthcareservices available for the people. In the given video, Jane and her daughter are highly engaged inunhealthy behaviour demonstrating poor health literacy contributed to obesity and associated
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