Effective Communication Skills Doc

Added on - 22 Jul 2020

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EFFECTIVE COMMUNICATION SKILLS
Table of ContentsINTRODUCTION..........................................................................................................................1COMMUNICATION FRAMEWORK...........................................................................................1ANALYSIS OF THE SCENARIO.................................................................................................1APPLICATION OF THE FRAMEWORK....................................................................................2CONCLUSION...............................................................................................................................3REFERENCES................................................................................................................................4
INTRODUCTIONIn this scenario ''I'' being a registered nurse in the local emergency department in ahospital where my colleagues asked me to go out of the waiting room and speak to the familymembers of the patient who was a young woman. She was brought to the emergency departmentas she fell outside the nightclub while celebrating his friend's new job party. The young womangot a serious head injury and was presently unconscious. She was being prepared to transfer inintensive care unit. As I approached and introduced myself in a polite manner to the familymembers who were the patient's brother and sister, they came really close in anger and poked meon the shoulder and started shouting in a really loud voice which made me feel threatened.COMMUNICATION FRAMEWORKAccording toArnold, E. & Boggs, (2015).Communications are formal or informalstructures of any organisation which is used to support the needs for conversation. Here, I haveused the interpersonal communication skills because it makes the people comfortable toexchange their feelings, information, etc through the verbal or non-verbal way ofcommunication. It helps people to get aware of the medicine used, treatment of the patient. Also,creates self confidence and management to be aware of the patient's family members rudebehaviour. It brings self motivation, independence, adaptability and makes focused toconcentrate on the task or the goal, But here, according toFlint, h & et.al., (2017)as I wasthreatened by the family members due to lack of self confidence and my introvert nature I wasunable to explain them situation of the patient as well as to protect myself from the threatening.This was my incorrect decision which lead the family members make wrong assumptions aboutme and they turned to speak in arrogant and harsh manner.ANALYSIS OF THE SCENARIOAccording toKurtz, S. & et.al., (2016)the failure of recognizing and following the twoway communication always leads to a negative attitude and in an ineffective communication. Aneffective communication is not unidirectional and requires an understanding of the patient'sfeelings, expressions, needs to make him comfortable and recover faster. In contrast to thisaccording toLiberman & et.al., (2017)argued that it is not sufficient to only understand thepatients and their feelings but also the manner to present the messages, information which iseasily acceptable and clearly understandable to them.1
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