Leadership and Management Skills Development

This assignment delves into the crucial aspects of leadership and management, examining their roles within organizations. It analyzes relevant theories, concepts, and practical applications related to both fields. The document also highlights key performance indicators (KPIs) used to assess managerial effectiveness and discusses the importance of communication in achieving organizational goals. Furthermore, it touches upon topics like gender perceptions in leadership, ethical considerations in innovation education, and career development strategies.

The Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Different management styles.................................................................................................3
1.2 Leadership characteristics......................................................................................................5
1.3 Process of communication.....................................................................................................6
1.4 Organization cultures.............................................................................................................7
TASK 2............................................................................................................................................8
Covered in ppt .............................................................................................................................8
TASK 3............................................................................................................................................8
3.1 Motivation and its impacts on organization goals.................................................................8
3.2 Justification and improvements ...........................................................................................9
TASK 4..........................................................................................................................................10
4.1 Managerial skills and development plan..............................................................................10
4.2 Review of development plan...............................................................................................11
CONCLUSION..............................................................................................................................12
REFERENCES .............................................................................................................................13
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INTRODUCTION
Developing manager is a technique is management which helps the company to develop
their employee’s skills and performance towards business. It includes not only business
development but also enhance skills t of their employees (Renwick, Redman and Maguire,
2013). Developing manager enhances the critical thinking of managers and motivates their
employees to achieve business objectives. Present report consists of different cases of various
business organizations. In this report, Savoy hotel and Hilton hotel compare their leadership
styles like autocratic leaderships style and also their characteristics in relations to their business.
This report also evaluates the process of effective communications and their uses in
business firms. It also includes organization cultures and also focuses on own management skills
and analyses the personal strengths, weakness, opportunities and threats (Management Skills
Development, 2015). Furthermore, in also discusses how motivation of a team and give
recommendations for their further improvements. At last it explains how managerial decisions
help in achieving personal development.
TASK 1
1.1 Different management styles
Different organization uses different leadership styles. Theses leadership styles help the
company to solve their conflicts and assist in increasing their productivity. Leadership styles
include Autocratic, democratic, and transformation leadership styles (Ang, and Van Dyne, 2015).
Hilton hotel follows transformational styles and Savoy hotel uses autocratic leadership styles.
The difference between these two leaderships styles are as follows.
Transformational leadership styles: Hilton hotel uses this leadership styles for individual
examinations. It aids the company to determine their visions, risk factors and dedication and help
to motivate their employees (Bozarth and Handfield, 2016). These leaderships style provide
ability to develop visions and the employees to follow them. The hotel uses this leadership styles
to develop vision in their employees and inspire to them to follow it.Advantages: Vision is
important part of Transformational leaderships' trait. It helps the organization to quickly assess
their current situations and formulate future growth by developing vision. By sharing visions
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with institution and their leaders they can deal more effectively with challenging situations (Bell
and Goldsmith 2013). Other advantage of this leadership style is that it inspires and motivates
leaders. Passion and enthusiasm are main pillars of success for transformation leaders. Leader’s
energy and their passion assist to company in tough time. It also assists company's employees to
feel conformable at every level. It also aids workers to develop their career along with their
organization. Disadvantages: Transformational leadership provides a good visions and inspirations to
their employees but sometimes they cannot determine their detail orientation. It also
relies on emotions and passion as well as overlook truth and reality (Cseh, Davis and
Khilji, 2013). By creating big picture and putting fewer efforts into tasks, they can harm
company to achieve their targets. Emotional attachments can distract to achieve goals. By
using these techniques' company reduces its productivity.
Autocratic leadership styles: This leadership style is used by Savoy hotel. This
leadership styles is focused on following instructions which flows from top level to lowers level
(Lassila, Lassila and Luukkanen, 2015.). In the hotel company uses this leadership style to
control their internal management and make effective decisions. Advantages: Savoy hotel used
this leadership styles and it is easy to learn and does not require any specialized training or
knowledge (Thorsteinsson, 2013). Company's leaders do not worry about their employee’s
emotion. By providing proper guidelines to their managers, they can increase their employee’s
productivity. Control is another advantage of this leadership style as it does not involve their
employees in their decisions. All workers are under control of their supervisors so no mistakes
can take place except in few areas only and by doing repetitive work employees gain expertise in
their respective area. Low skilled workers feel comfortable with this management styles.
 Disadvantages: It has some drawbacks also for establishment such as not involving
employees in decisions making may discouraged to them. It is good for only low skilled
employees (Hwang and Ng, 2013). Hotel has some experienced and highly skilled people
in their management who feel discouraged. By using this leadership styles worker
dependence is increasing on their managers and also managers of company feel high
stress as well as work burden. Due to this manager efficiency is decline and not give full
focus on their works.
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1.2 Leadership characteristics
Hilton hotel uses transformational leadership to motivate their employees. These
leaderships style have different characteristics such as good judgment, interpersonal skills and
communication skills. The following are some characteristics of transformational leadership. Make right decisions: Transformational leaders calculate risks to make positive
outcomes. These leaderships style provide entails trust in leaders as well as team
members and gather important information to teams (Barrick and et.al., 2015). Though
these leadership styles, company conduct researches and evaluate decisions with their
inputs. So managers of organization are able to make right decisions and guide their
employees in proper way.
 Idealized influence: Another characteristics of transformational leadership is to respect
their followers, build trusts, and loyalty among team members (Paustian-Underdahl,
Walker and Woehr, 2014). This leadership styles allow the leaders to share their visions
with their subordinates and explain them how to attain visions. By putting visions into
actions, they set ideal work in front of their employees and motivate to them to achieve
their targets.
Savoy hotel use autocratic leadership styles to motivate their employees. This leadership
style has several characteristics some of them are given below. Provide quick decision making: By using autocratic leadership style, Savoy hotel can
make quick decisions and prevent business from competition and fulfill the demand of
their customers (Berk and Van Binsbergen, 2015). Leaders in the organization demand
not to consult their employees and responsibility rests with only leaders. Employees are
not be considered in the decision making process so decisions are only taken by top
leaders in company these techniques increases speed of taking decisions in short time .
 Increasing productivity: By applying this style, company can reduce level of
bureaucracy in their management because on person is controlling over an operation
(Hajmohammad and et.al., 2013). As fewer people are involved in decisions making
process they make the operations more effective. Company's management can identify
reasons of their inefficiency before making any major decisions by reducing layer of
bureaucracy in their management systems.
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1.3 Process of communication
Communication can be defined as process of exchange of ideas and information between
two persons or organizations (Alexander, 2013). Process of communication is begun with
sender.. The following are components of communications process.
 Sender: This is first step of communication process. In this, the organization start
developing an idea and makes plans for other people working in organization
(Communication process. 2014). It consists of top level of authority in their business.
Encoding: It means of converting ideas by adding certain symbols, words or pictures etc.
is called encoding. Channel: The person who wants to communicate is required to identify the channel of
communication such as letters, video chat or phone call (Certo and Certo, 2013). It can be
formal or informal. Receiver: Receiver is that person who receives the message and try to understand it
according to his knowledge
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Illustration 1: Communication Process

 Decoding: Person who receive message try to convert message and understand by
analyzing it (Grohar-Murray, DiCroce and Langan, 2016). Effective communication
occurs only when message receiver understands meaning of messages as send by sender.
 Feedback: It is final step of communication process. Feedback means receivers
understands the message
In Hilton hotel, they also use formal and informal way of communication. Their
communication channel flows from top to bottom (Parmenter, 2015). In order to make effective
communications' system among their employees they use both types of communication process.
In savoy hotel, decisions are taken only by the managers so they used only formal way of
communications.
There are also several types of difficulties in their communication process such as some
time message cannot be communicate properly with employees and conflicts take place. For
maintaining effective communication process organization is required to choose reliable channel
of communication in their process and proper feedback need to be received.
1.4 Organization cultures
Organization cultures effects both employee’s lives and their company's productivity.
Establishment cultures refer to the principles and value presents employee's organization. . It
defines how workers of institution deals with internal and external issue of company (O'Neil,
2014). A positive culture promotes unity in employees who belongs to different geographical
areas and traditions. Is also motivates their employees and gain their loyalty. There are different
types of organization cultures which can be followed by the company such as power cultures,
role cultures, task cultures and person cultures. All cultures define its unique techniques for their
business environment. By using these cultures firms set their goals and objectives and determine
their power of authority.
Hilton cultures follow task culture in their organization. This culture emphasizes on
bringing right person for the right job. It aids in improving efficiency of workers by providing
them different tasks and help to them in assemble relevant resources (Storey ed., 2016) For
completion of their projects. Task culture gives the best outcomes when tasks are performed by
team. Therefore, Hilton hotel uses task cultures in their business by producing flexibility in their
working environment (Martin and Elliot, 2015.). Company's manager easily manages their work.
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In task culture, individual performance also increases along with the organization growth. It also
promotes mutual respect in a team.
In Savoy, hotel uses power culture in their business. This type of culture is mainly
influenced by individual who has authority to take decisions in business (Li, Kirkman, and
Porter, 2014). In this type of culture, the performance is judged on results. All the decisions are
taken by top management without involving their subordinates in their decisions making process.
The hotel company adopts the task culture to increase their turnover by taking high risk factor in
their business. By using this culture, management controls the organization's activities.
TASK 2
Covered in ppt
TASK 3
3.1 Motivation and its impacts on organization goals
Jamie Oliver is famous chef in UK. For achieving business objectives they motivation
to their employees. Motivation is the best technique to increase productivity of employees by
motivating workers to achieve their goals and increase their productivity. To motivate team in
order to achieve business objectives, following steps can be taken. Maintain team spirit: With the help of team and their mutual support, company can
achieve their objectives. Organize team and their activities during working hours help the
hotel to maintain team spirit and gain their mutual trusts. Goal: It is important for the employees as it helps to develop path on which they reach
out their targets. Ultimate goal of cited restaurant is to deliver their customers with high
quality services and to overcome all the issues that are faced by them. Communicate with staff: By communicating with the staff every day and interacting
with them during business hours help the organization to motivate their team (Cseh,
Davis and Khilji, 2013). By making effective communication process, firm can solve
conflicts and misunderstanding between team and their members. With these techniques'
company's employees feel comfortable with business and actively participate in every
task and also improve their productivity (Business development manager, 2016).
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Communication also builds strong business relations between employees and company
and secure long term relations with their workers. Shared visions: By involving workers in their business activities and decisions making
process, they can motivate their employees (Lassila, Lassila, and Luukkanen, 2015). In
organization, if everyone is aware with company's visions then it leads prosperity and
create team spirit among employees. All staff members pay equal attention on company's
vision so that they can achieve their targets by increasing customers' satisfaction. Shared
visions also bring together all employees to work with common purpose.
 Support innovation: The hotel can offer the employees to suggest some new ideas related
to hotel services. So institution can improve its services related to its business. Inviting
new ideas in company as suggested by employees and implement those ideas in
organization can create brilliant business (Lassila, Lassila, and Luukkanen, 2015). Hotel
gives freedom to their workers to implement their own unique techniques to solve their
issues and encourage their employee’s creativity.
3.2 Justification and improvements
 With maintaining team spirit, company's managers can reduce conflicts between their
team members and increase their mutual respect for each others. By conducting different
types of team activities such as divides employees in team during business hours and ask
to perform different tasks by this they can build team spirit and work towards common
goal of company. This also helps the organization to maintain their work culture in more
supportive and aid customers satisfactions.
 Two way communication is effective technique to motivate employees with these
techniques' organization employees can share their issues witch are related to their job
and managers by listening their problems management can provide suggestion to their
employees and try to solve in effective manner. Company can provide better s By solving
employee’s issues they can build strong relationships with their human resource.
 To enhance creativity in organization they put challenging tasks for their employees so
that they stretch their creativity (WELCOME TO THE SAVOY, 2017). With more
creativity, they develop more innovation in their work and enhance their customers
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satisfaction as well as by sharing visions with employees they make every employees
awar about organization and their objectives. By creating healthy competition among employees, they try to increase employees'
contribution and their efforts (Barrick and et.al., 2015). By putting new ideas, they
increase workers' performance and give rewards systems are which followed
transparency within establishments.
Recommendations
Employees of new restaurant should provide training to their employees for enhancing
better services in the business. Employees which are trained with proper and clear guidelines
results is always good. Company should focus on development of their employees by involving
them in their decisions making process with this technique workers feel conformable and
motivated and present give better work to business firm. It is important to inspire employees and
discus their performance issues on the daily basis. In order of gaining more customers in
business they can also host different events in their restaurants.
TASK 4
4.1 Managerial skills and personal skills that are required for improving career
In order to work effectively and efficiently, there are different set of managerial skills are
required. These will be helpful enough to make sure that rate of performance level can be raised.
With this respect, below given are the managerial skills are required improve career:
Human skills: This is can be determined as a skill that enables to understand other
workers within the organization. There are different set of skills and capabilities that others
possess. However, when there is effective human skills, then it becomes easy to understand and
in working together. To perform effectively, it is essential to have skills through which
performance is possible with co workers.
Technical skills: One should have proper knowledge about the type of role and
responsibilities that has to be performed. Then it is possible to perform the type of goals that has
to be performed. In this modern work, technology changes frequently and so to develop career it
is important to have proper skills related to technical.
Below given are the personal skills that can help:
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Communication: Interaction enables to know each other effectively and efficiently.
Develop relationship and is important for career development.
Decision making: There are different type of issues that are faced within the organization.
In order to develop career it requires proper skills related to decision making so that issues can
be solved.
4.2 Review of development plan
The following table showcases review of development plan.
Skills Goal Future requirement Review
Communication skills Senior manager Problem solving skills I Develop good
communication skills
but need more focus
on development of
communication skills
Technical skills To improve my
technical skills and
enhance technical
knowledge
Research skills By using internet, I am
able to handle every
type of technical issues
but I need to attend
more classes to
enhance my technical
knowledge.
Analytical skills To provide better
solutions of problems.
Develop to handle
different types of
projects By reading
different types of case
studies related to
hospitality industry, I
can develop my critical
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however, to develop
Analytical skills I want
to learn their
applications too.
Communication skills help develop my career. With the help of effective communication
process I will be enable to solve issues related to company's employees and customers. By
reading news papers and different articles, I will also enable to give suggestions s and it helps to
achieve my goal to become senior manager in the company. Technical skills are developed by
using different sources such as internet and by attending technical courses to enhance more
technical knowledge I demand to attend more classes and requirement more time to increasing
my technical knowledge and also need to develop my research skills to gain more knowledge
about different software which are used by company. For developing my Analytical skills I
focused on handle different types of projects by developing my critical thinking. Reading
different types of case studies of hospitality industry is not provided enough knowledge to me I
status to learn their applications too because of theoretical knowledge in not sufficient to enhance
my Analytical skills. By using this development plan I can enhance my managerial skills and
status to focus more development my technical skills and analytical skills.
Managerial and personal skills are essential in every business. Every firm necessarily a
manager with some basic skills such as communication, interpersonal skills and time
management skills. These skills are important in the individual as good future manager in
business. In order to developed as future manager in hospitality industry I chose those skills
which are essentials for my career development. In order to gain those skills I need to develop
career plan which help to identify my own managerial skills.
Skills Resources Require time
Communication skills Newspaper, seminars 2 months
Technical skills Internet and attend certified
courses
3 months
Analytical skills By reading different case
studies relate to hospitality
5 months
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industry.
To develop communication skills I requirement to read newspaper daily so I get aware
about every information and their applications. These skills assist me to intact with different
people such as employees and customers. By developing these skills, I can understand their
problems in a better way for this I essential three months. Technical skills is another important
skills which I can develop by attending different certified course which include different types of
software and basic computer skills so that I can easily handle every technical issues related to the
business firm. Analytical skills include logical and reasoning skills which aid me to solve
customers and workers problems and also enable me to develop my critical thinking. By reading
different types of case studies related to hospitality industry, it helps me to develop my analytical
approach. To develop this skill, I want five months so I will enable to find alternative solutions
of problems and enhance business productivity in better way.
CONCLUSION
For becoming a good manager, an individual need to develop different types of skills
such as communication skills, critical thinking and technical skills. These all skills help the
individual in developing their career as a manager. Working as general manager is also a
challenging task for a person and need to focus on development of own management skills
performance and set priorities objective according to it. And it also to target those objectives to
enhance their skills. By analyzing the personnel strengths, weakness, opportunities and threats
one can identify its own potential as the future manager. For becoming a good manager, they
also focus on developing a good team and motivate their workers for achieving business
objectives. Working as the manager in company, a person can also focus on personal
development plan. To become a good manger in hospitality industry, a manger necessity to
develop effective communication and enhance its technical knowledge regarding job.
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