Effective Service Delivery

Effective Service Delivery 1
Effective Service Delivery
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Effective Service Delivery 2
Part B
Question 1.
The major cultural and social institutions include; one, Australian National Maritime
Museum. This institutional provides information on seamanship, maritime history, migrant ships,
historic vessels as well as various close links between Australia and the sea (Australia
Government, 2019). Two, museum of Australian Democracy at Old Parliament House. This
institution allows Australians to understand their country’s political and social history by
exploring the future, present and past importance of the Parliament.
Question 2.
Long-term unemployment can affect a client and his/her family directly. For instance,
due to lack of income, the quality and quantity of goods and services purchased by the client’s
family can reduce tremendously (Nichols, Mitchell and Lindner, 2013, pg. 2). In addition, the
stress of being out of work can cause severe health and mental problems on the client due to
depression.
Question 3.
Inequalities in society can be differentiated into inequality of opportunities and
conditions. Among women, the compensation for work done is less as compared to men due to
gender discrimination (Choroszewicz, and Adams, 2019, pg. 49). Among the youth, social class
inequality affects how they relate with one another hence increasing anxiety. Among the elderly,
social inequalities in health affect them mentally, physically and socially. This increases chances
for a health disorder to worsen.

Effective Service Delivery 3
Question 4.
Community service organizations have networks with organizations, groups and
individuals across public, private and voluntary sectors since they are trusted by everyone.
Therefore, through such networks, community service organizations can assist a client find
assistance on how to handle any issues professionally.
Question 5.
Racism and cancer stand out as the most significant social and health issues that impact
the Australian community and individual clients. Cancer is said to the largest cause of illness and
death in Australia followed by cardiovascular diseases (Moodie, 2016). In addition, Australia is
considered deplorably racist since Australian society is still stricken by racism.
Question 6.
Stereotype develops from the inflation of a “kernel of truth” into a widely held truism
regarding a specific group of people (Spencer, Logel, and Davies, 2016, pg. 417). Indigenous
Australian community such as Torres Strait Islanders and Aboriginal people are the most
stereotyped group in Australia. For instance, they are considered primitive, nomadic and
uneducated; however, this is not true. This stereotype may impact the individuals from the
communities negatively since they may internalize the misconceptions and beliefs hence messing
up their identity. The wider community may develop some racist characteristics against the
indigenous community.

Effective Service Delivery 4
Question 7.
The government has the power to provide funds for indirect support of state services
collectively. However, since the government has assigned other departments to run specific
service, it only has a limited role in direct service delivery including the delivery of community
services to client groups.
Question 8.
To begin with, the services can be evaluated to determine whether they provide solutions
that address social/cultural issues. This can prove the sufficiency and efficiency of the services.
In addition, the services can be evaluated to determine whether they prolong the issues in
question so as to understand if new services should be provided to the clients.
Question 9.
Once I had a project of organizing a drug-free campaign. Most teenagers in my town
were highly addicted to drugs which escalated to crime in the neighborhood. Therefore, I
consulted the clients in order to understand how I could effectively run the program and help as
many teenagers as possible.
Question 10.
From my research, I found out that each teenager had specific reasons why he/she had
chosen to engage in drugs. The reasons were varied in terms of poverty, family violence, peer
pressure, lack of guardians or family. This assisted me in understanding their differences, needs
and rights hence being able to plan the program effectively.