Effects of Artificial Intelligence and Automation on the Workforce

Running head: EFFECTS OF ARTIFICIAL INTELLIGENCE AND AUTOMATION ON THE
WORKFORCE
Effects of Artificial Intelligence and Automation on the Workforce
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EFFECTS OF ARTIFICIAL INTELLIGENCE AND AUTOMATION ON THE
WORKFORCE
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Introduction
As discussed by Manyika et al., (2017) technological advancement especially digitization
are highly influencing the labor market. This is driving the organizations to automate their
internal functionality which is the key of ensuring speed in the business. There lies the
significance of artificial intelligence (AI) and automation which plays a critical role in
accelerating the internal functionality of the firms which is the key of strengthening the value of
business. Brynjolfsson & Mitchell (2017) observed that AI is paving the way for the firms to
transform their internal process from manual to automatic. Present paper would discuss the
impact of AI and automation on the workforce. The way, through which AI is influencing the
organizational structure and working environment will also be discussed in the paper.
Discussion
Artificial intelligence is one the major outcomes of advancement of technology which is highly
influencing the contemporary business environment. Issa, Sun & Vasarhelyi (2016) observed
that this is nothing but the capability of the superior quality of machines which are playing a
critical role for the firms to think and learn effectively. AI intends to replace the humans by
machine learning which is the key of improving organizational efficiency. It has been observed
that one of the major applications of AI is machine learning. The machine learning is entirely
based on the advanced computer program which is the key of improving the performance of an
organization by thinking and learning effectively. Kokina & Davenport (2017) commented that
such advanced computer programs holds the ability to accessing necessary data automatically
and evaluates them and align them with the organizational process.
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EFFECTS OF ARTIFICIAL INTELLIGENCE AND AUTOMATION ON THE
WORKFORCE
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Florian (2015) opined that AI is nothing but the alignment of high end technology which
involves automation, robotics and machine learning. Such technologies are playing a critical role
in improving the organizational performance by ensuring smooth functionality. This is the
human intelligence process which incorporates the machine learning which is the key of
improving organizational productivity. AI, in its simplest form is defined as the process of
developing intelligent machines which is very much needed in order to carry out critical business
related activities. Makridakis (2017) commented that AI technology is developing in a rapid
manner and helping the companies to automate their business process by integrating high quality
of machine learning. Modern information technologies and the prompt advancement of machines
powered by artificial intelligence are strongly influencing the contemporary business
environment by simplifying the everyday tasks.
AI is significantly influencing the organizational structure by simplifying the way of
working. It is creating new structures in the company. Frank et al., (2019) put stress on the fact
that in order to improve the economic performance, the organizations are highly relying on the
intelligent software or machines in order to promote speed in business. In the era of high end
technology, the companies are focusing on aligning additional IT department with that of their
traditional departments such as such as as sales, supply chain, production, research and
development (R&D) and finance. However, Nabi (2019) counter argued by saying that running
IT department requires competent staffs which are driving the firms to outsource their business
process which us extremely costly and will hamper the ability of the companies to run their
business in a cost effective manner. As per the perception of Webster & Ivanov (2019) AI offers
the companies with the ability to maintain the communication between the computers of the
customer and its suppliers which is replacing the pyramid in an organization.
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