MBA502 : Emotional Intelligence, Cultural Intelligence and Diversity
Added on 2020-05-04
13 Pages2653 Words115 Views
Running head: EI, CULTURAL INTELLIGENCE AND DIVERSITYEmotional Intelligence, Cultural Intelligence and DiversityName of the Student:Name of the University:Author’s Note:
1EI, CULTURAL INTELLIGENCE AND DIVERSITYExecutive SummaryThis report is about an Australian firm which has to manage multicultural teams fromgeographically diverse countries. The Australian firm is facing like high employee turnover, lowemployee morale and low productivity. The strategies adopted by global firms like McDonald’sand Asiana airlines to manage multicultural teams are summarized in the report. Analysis of thekey issues of the Australian firm is provided and the best practices which the Australian firm canadopt from the strategies of McDonald’s and Asiana airlines are analyzed. It is recommendedthat the Australian firm must embrace and implement the Cultural Intelligence, EmotionalIntelligence and Diversity Management programs which can resolve most of the issues of thefirm.
2EI, CULTURAL INTELLIGENCE AND DIVERSITYContents1. Introduction..................................................................................................................................3Discussion........................................................................................................................................3Summary of Two Firms from MBA presentations......................................................................32. Key Findings about McDonald’s Presentation........................................................................33. Analysis.......................................................................................................................................5Recommendations............................................................................................................................6Reference List..................................................................................................................................7
3EI, CULTURAL INTELLIGENCE AND DIVERSITY1. IntroductionA global organization based in Australia is facing issues related to multicultural tensionsin workplace with adverse consequences like high turnover, low morale among employees andlow productivity. The firm has global partners from different countries across the globe whichmeans employees need to coordinate on several projects with teams in countries like Mexico,China, India and the United States. The management team of the firm is willing to adopt newpolicies and practices to address the present multicultural issues of the firm. Changes arerequired in the long term strategies of the firm that would foster collaboration amongmulticultural teams. Team members of the firm are from different cultural background, are indifferent time zone and speak different languages which make it difficult for the firm to manageits culturally diverse workforce. Surface level diversity is the observable differences betweenindividuals in a workgroup due to difference in ethnicity, age, race, gender, sexual orientationwhereas deep level diversity includes values, psychological beliefs and attitude (Ang and VanDyne 2015).The Australian firm has to face issues related to both surface level and deep leveldiversity. The issues faced by the organization in Diversity Fatigue are not addressed, like theorganization has not responded to women and minorities advancing into leadership. Leadershipstyle adopted by the firm is authoritarian with strict control points that result in multiculturaltensions.
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