Elements of Business Process Management
Added on 2020-10-22
1 Pages1302 Words161 Views
Professional Development
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ReferencesRosemann, and vom Brocke, 2015. The six coreelements of business process management.InHandbook on business processmanagement 1(pp. 105-122). Springer,Berlin, Heidelberg.Mohammed, Guillet and Law, 2015. The contributionsof economics to hospitality literature: Acontent analysis of hospitality and tourismjournals.International Journal of HospitalityManagement.44. pp.99-110.Skills require to performing in hospitality sectorIn the hospitality industry employee require communication skill, customerservice skill, team work skill, good problem solving, decision making andgood creativity skill that all skill help employee management team improveindustry customer attraction and customer satisfaction.In the hospitality industry team and individual employee and managementhave knowledge above understand customer knowledge and improve theirrelation.The employees have power for convince customer and satisfy using theirindustry services. Employee have flexible and aware for new technology,latest trend and market updating that will skill required in the hospitalityindustry employee and management.The contemporary hospitality industryFunctionale and operational departmentIn the functional department hotel Hyatt RegencyLondon include human resource, housekeeping,security, sales and finance department that will behelp hotel for making effective deal for thecustomer and provide best services.That will be improving hotel activity and facility forthe customer attraction. That deal with be try tomake effective deal with customer, services usersand staff work for the running smoothly hotelbusiness in the hospitality industry. The operational department work for the makinghotel Hyatt Regency London strategy and workingprocess for the making company policyimprovement. In the operational department controlhotel activity and try to improve customersatisfaction and attract customer for improveproductivity and profitability.Contribution to economyThe hospitality industry helps to growth of country economiccondition. In the local industry the hospitality services are work formaking profit and improve productivity that will help increaseindustry profitability so that will fact on economy. In the national market hospitality services provide their customerservices according to their requirement and demand. The hospitality services provide their customer truism services, foodand beverage services and also provide event services that will behelp for making company GDP. In the international hospitality services work for making profit andimprove customer satisfaction and also improve company growthand profit. In the local, national and international market theindustryhelp increase GDP, economic condition inflexion rate and demandand supply.Different types of busines in hospitality industryIn the hospitality industry hotels provide their customer different type of services that services are attract customer for improve industry productivity and profitability. The Hyatt Regency London provide their customerfood and beverage, travel and truism, luxury, eventplanning and transportation services or additional tourism services. That services help Hyatt Regency London line to attract their customer and improve hotel image.The hotel Hyatt Regency London work for the customer satisfaction. The hotel provide their customer facility is that event, party, conferences, food beverage and truism service.The hotel work only for the provide best facility and services for the customer .the hotel Hyatt Regency London want to develop their company reputation and services.Different operational roleIn the hospitality services operational requirement play avirtual role in the organization. The operational departmentemployee work making strategy and policy for industrydevelopment. In this department employee work recruitment,training, selection, planning, monitoring and contribute for thecollecting information and prepare strategy for improvement.In that department analyze working process work flow andcompany requirement for maintaining safety and healthy in thework environment.
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