The Contemporary Hospitality Industry: Functional and Operational Departments

The assignment delves into the world of the hospitality industry, focusing on the functional and operational aspects of this sector. It highlights the different types of businesses within the industry, including hotels that offer a range of services such as food and beverage, travel and tourism, luxury events, and transportation. The document also touches upon the contribution of the hospitality industry to the economy, discussing how it helps in growth and development. Through real-life examples, like Hyatt Regency London, the assignment illustrates how these businesses work towards customer satisfaction and company reputation.

The contemporary hospitality industry
Different types of busines in hospitality industry
 In the hospitality industry hotels provide their
customer different type of services that services
are attract customer for improve industry
productivity and profitability.
 The Hyatt Regency London provide their customer
food and beverage, travel and truism, luxury, event
planning and transportation services or additional
tourism services.
 That services help Hyatt Regency London line to
attract their customer and improve hotel image.
 The hotel Hyatt Regency London work for the
customer satisfaction. The hotel provide their
customer facility is that event, party, conferences,
food beverage and truism service.
 The hotel work only for the provide best facility
and services for the customer .the hotel Hyatt
Regency London want to develop their company
reputation and services.
Functionale and operational department
 In the functional department hotel Hyatt Regency
London include human resource, housekeeping,
security, sales and finance department that will be
help hotel for making effective deal for the
customer and provide best services.
 That will be improving hotel activity and facility for
the customer attraction. That deal with be try to
make effective deal with customer, services users
and staff work for the running smoothly hotel
business in the hospitality industry.
 The operational department work for the making
hotel Hyatt Regency London strategy and working
process for the making company policy
improvement. In the operational department control
hotel activity and try to improve customer
satisfaction and attract customer for improve
productivity and profitability.
Different operational role
In the hospitality services operational requirement play a
virtual role in the organization. The operational department
employee work making strategy and policy for industry
development. In this department employee work recruitment,
training, selection, planning, monitoring and contribute for the
collecting information and prepare strategy for improvement.
In that department analyze working process work flow and
company requirement for maintaining safety and healthy in the
work environment.
Contribution to economy
 The hospitality industry helps to growth of country economic
condition. In the local industry the hospitality services are work for
making profit and improve productivity that will help increase
industry profitability so that will fact on economy.
 In the national market hospitality services provide their customer
services according to their requirement and demand.
 The hospitality services provide their customer truism services, food
and beverage services and also provide event services that will be
help for making company GDP.
 In the international hospitality services work for making profit and
improve customer satisfaction and also improve company growth
and profit. In the local, national and international market the industry
help increase GDP, economic condition inflexion rate and demand
and supply.
Skills require to performing in hospitality sector
 In the hospitality industry employee require communication skill, customer
service skill, team work skill, good problem solving, decision making and
good creativity skill that all skill help employee management team improve
industry customer attraction and customer satisfaction.
 In the hospitality industry team and individual employee and management
have knowledge above understand customer knowledge and improve their
relation.
 The employees have power for convince customer and satisfy using their
industry services. Employee have flexible and aware for new technology,
latest trend and market updating that will skill required in the hospitality
industry employee and management.
References
Rosemann, and vom Brocke, 2015. The six core
elements of business process management.
In Handbook on business process
management 1 (pp. 105-122). Springer,
Berlin, Heidelberg.
Mohammed, Guillet and Law, 2015. The contributions
of economics to hospitality literature: A
content analysis of hospitality and tourism
journals. International Journal of Hospitality
Management. 44. pp.99-110.