Emerging Technologies | Managing Digital Transformation

Running Head: IT 0
MANAGING DIGITAL
TRANSFORMATION

IT 1
Table of Contents
Executive Summary...................................................................................................................2
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Conclusion..................................................................................................................................6
Reference....................................................................................................................................7

IT 2
Executive Summary
This report outlines about various emerging technologies used by different organisation to
improve their operational areas and customer experiences. There are three companies
identified and all are using different emerging technologies to transform their current
operations. The first company case is of Walmart who is using blockchain technology to
develop an effective food traceability system. The second case is of Telstra
(Telecommunication Company) using Artificial Intelligence (AI) to predict battery failures
and eliminate various roles in hiring processes. The third case is of Harley Davidson where
the company embracing over Internet-of-Things (IoT) to raise operational efficiencies in their
plant as well as improve the customer service directly for the riders.