Emerging Trends in the Hospitality Industry

Emerging Trends in the
Hospitality Industry

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
1. Different leadership styles in the organization and what leadership style organization has
chosen..........................................................................................................................................3
2. Evaluate the application of organizational responsibility and responsible leadership in costa
coffee...........................................................................................................................................6
3. Benefits of CSR delivery for the company and the wider community....................................9
4. Social media practises............................................................................................................11
CONCLUSION..............................................................................................................................13
REFERENCES................................................................................................................................1

INTRODUCTION
Hospitality industry is emerging day by day with time. In UK hospitality industry is
doing good in terms of higher earning. Hospitality industry include restaurant, bars, hotel etc.
Pret a manger is a sandwich shop which is UK based. And have many branches worldwide.
Along with sandwiches they also sell salads, soups, wraps, vegan food, coffee etc. the brand is
known for its good taste and quality worldwide. This report will shed light on leadership and
leadership types and which leadership style will be relevant for Pret a manger. Organizational
responsibility and responsible leadership are important elements, report will show that how
company is using this. Further it will discuss that CSR will be benefiting to society, government
and industry. Report will also study social media practices of hospitality industry and it enhances
customer experience.
MAIN BODY
1. Different leadership styles in the organization and what leadership style organization has
chosen
Leadership:
Leadership is the action through which leaders made the work done by their team
members by giving guidance and motivating them so that they can complete the task. Leadership
is the direction which is provided by leaders to their team members (Xie and et.al., 2018).
Leadership traits:
Leadership traits refer to qualities of the leader which makes the leaders effective and
efficient. Leaders provide guidance to complete team so that they can work effectively and can
contribute in the growth of the company. Strategic goals can be achieved through leadership
traits. Leaders contribute in building good working environment and also motivate their
workforce which boosts their morale.
Types of leadership styles are:
Autocratic leadership style:
Autocratic leadership style means where higher authority takes all decisions. In this leadership
style managers or leaders does not include their subordinates in the decision-making process
(Leadership Styles., 2021). It is effective in those organizations where complex decisions are to
be made and also on urgent basis. Here employees follow their leaders and does not have

authority to take decisions. Example: manager who has changed shift timing of the employees
but did not consult before. It activity can lead to demotivation among the employees.
Coaching leadership style:
In coaching leadership style leaders become coach and help employees by guiding them and
enhance their potential. Leaders who adopt this leadership style are very kind-hearted and
understand their employees very well (Purwanto, Asbari and budi Santoso, 2019). Leaders know
that every individual is capable, so they encourage their team members so that they work hard
and also can achieve objectives and goals.
Democratic leadership style:
Democratic leadership style refers to that leadership where leaders take opinion and views of
their employees while taking any decisions. Here leaders provide responsibility to their
workforce so that they can learn and get knowledge and build skills. Employee gets motivated
because they feel that company is valuing them as their opinions are considered. Through this
leadership style employees productivity also get increased because they feel satisfied with the
company and work hard.
Authoritative leadership style:
In authoritative leadership style leaders are quite confident and invite views and opinions by their
employees. Leaders will give information about the future plans of company and what
employees can contribute in the success of the company (Maamari and Majdalani, 2017). Before
making any decisions leaders also consult their team members. Here leaders does not only giver
orders to their subordinates but also listen to their problems.
Laissez faire leadership style:
This leadership style is not like autocratic style. Under this style leaders allow their team
members to share ideas and not only give instructions to them whereas in autocratic style
employees views are not asked by their higher authority. It gives benefit to the staff to do work
according to them. Here leaders have trust on their workforce but blind trust can even lead to
failure. Proper direction is not provided by the leaders because everything is leave to the
employees. Employees who have less knowledge can tend to take wrong direction. Wrong
direction taken by one employee can affect complete team work. The useful of this style can be
fruitful if the employees have knowledge and has developed skills and are also motivated to