Different leadership styles in the organisation and what leadership style organisation has chosen3 2. Evaluate the application of organisational responsibility and responsible leadership in costa coffee 6 3 Benefits of CSR.8 4 Implication of social media practices for better customer satisfaction11 Conclusion 13 REFERENCES 1 INTRODUCTION The hospitality industry is emerging more with time. This report will discuss the concept of leadership and what are the different kinds of leadership style; from all leadership style, one will choose which will be perfect for cost