Management in Leadership: Emotional Intelligence and its Association with Leadership Effectiveness
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This report emphasis on building more awareness about various aspects connected with Emotional Intelligence, its association with leadership effectiveness and how it can be recognized and taught.
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Running Head: MANAGEMENT0 MANAGEMENT IN LEADERSHIP
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MANAGEMENT1 Tableof Contents Emotional Intelligence...............................................................................................................2 Factors of Emotional Intelligence..............................................................................................2 Association of Emotional Intelligence and Leadership Effectiveness.......................................4 How Emotional Intelligence Can Be Taught.............................................................................5 Emotional Intelligence beyond Tests.........................................................................................5 Conclusion..................................................................................................................................6 References..................................................................................................................................7
MANAGEMENT2 Emotional Intelligence Before the 20thcentury, one can perceive intelligence only in some cognitive factors such as problem solving ability and memory reasoning, however, the recent era brings various scientists (mentioning a few) Howard Gardner, David Wechsler and Robert Thorndike, who found the difference between standard cognitive intelligence and non- cognitive intelligence which is called Emotional Intelligence (Mayer, Roberts and Barsade, 2008). Emotional Intelligence is being aware that emotions can drive the behaviour and influence people both positively and negatively and understanding how to manage those emotions to drive success and eliminate hurdles for oneself. Emotional Intelligence is a term developed by two researchers – John Mayer and Peter Salavoy and Dan Golemon popularized this term in his one of the publications in 1996. The discovery of these two researchers illuminates that only IQ is not sufficient for a good quality life as one need to acquire emotional intelligence or it will be difficult to identify their feelings and other people responses while giving any expression (Beatson, Lings & Gudergan, 2008). This report emphasis on building more awareness about various aspects connected with Emotional Intelligence, its association with leadership effectiveness and how it can be recognized and taught. Factors of Emotional Intelligence Self-Awareness It is a condition where an individual has a clear understanding of personality that consists of strengths, emotions, pattern and feelings. Individuals with self-awareness can realise other people well as they know how their emotions impact other person. Moreover, they also recognise their respective goals and know the procedure how to achieve them. There are three interdependent skills also placed in self-awareness which includes emotional self-awareness, self-confidence, and accurate self-assessment. Some individuals create gap from their emotions by including themselves in the activities like drinking, smoking and even taking of drugs. Though development of emotional self-awareness helps in identifying oneself feeling with the way an individual body is expressing the feeling.
MANAGEMENT3 People who have built accurate self-assessment acknowledge their strengths and weakness and also look for an opportunity to further improve and develop themselves. They make themselves comfortably to share feelings with other and receive feedback so as to boost self-confidence. Self-Management Self-management builds from the base of self-awareness whereby one start to use the awareness of their feelings to manage themselves. There are many sorts of skills used in self- management like trustworthiness, self-control, adaptability, conscientiousness, initiative and achievement orientation. Self-control gives us competency to refrain our self from wrong reactions in response to our feelings. It also helps people to do things in the right way that keeps them healthy and happy. Trustworthiness is a capability to be honest with others and oneself. Conscientiousness signifies to be careful while doing a task well. Adaptability allows oneself to fit into any circumstances change time to time and thus allow an individual to address the fears and handling of other emotions effectively (Giuliani et al, 2011). Achievement orientation individuals help the people to set up their priorities straightaway whereas initiative is another skill allow people to constantly improve themselves with exploration of new thing and thus continuously charge their lives. Social awareness This increases an individual ability to recognise and understand other people feelings as their happiness is associated with other people happiness. There are three key skills embedded in Social awareness includes Empathy, Organisational awareness and service orientation. Empathy helps an individual to sense and respond to people undeclared emotions. For developing empathy, one need to change the perception with another point of view. In Organisation awareness, an individual needs to understand the organisation structure that has an impact on different types of emotions. Beatson, Lings and Gudergan (2008) defined service orientation as an evolvement from organisation awareness and one need to meet everyone needs without hurting any feelings for the development of service orientation.
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MANAGEMENT4 Social Skills It is defined as an ability to coordinate the relationship with other people. Individual who are social are more tend to communicate freely and forming of good and long-term relationships. There are several indicators for social skills states as – leadership, conflict resolution, change catalyst and team work (Mayer, Roberts & Barsade, 2008). As social skills help individual to interact with various individuals, it could possibly enhance productivity in an enterprise. Association of Emotional Intelligence and Leadership Effectiveness Self-Awareness Leader can source out different opinions on particular issues by interacting with their followers and it is important that leader should know their weaknesses and strengths including of their followers. Carroll and Levy (2010) stated that there are three types of people that possess necessary wants to become leader. First set of people includes those who have necessary leadership qualities, second set includes those who just need a chance to lead, and the third set of people just want to lead as they acknowledge it as a social responsibility. Considering all, it can be stated the desire of leadership with these clusters of people calls for some self- awareness. Self-Awareness It is very significant for an effective leader to make long-term bond with the team members. If leader projected positive emotions, it will back resonance but dissonance will be developed when a negative emotion is being proposed. Expressing the right emotions and being empathetic will bring followers on track and that is why emotional intelligence is very significant for an effective leader (Carroll and Levy, 2010). Self-Management It is in the quality of a leader that they can manage themselves effectively and do not make any decisions quickly. For instance, an ineffective leader may blame his group for not
MANAGEMENT5 accomplishing the deal due to bad presentation but a self-managed leader will explore the reasons why the group not do well in delivering presentation. Social Skills In every organisation, social skills play an important role as without it a leader could not empathize or inspire their followers. Social skills is a base for the development of emotional intelligence as it outcomes are positive such as helping people, forming of relationships and easy conversation. An effective leader always engaged their followers in social interactions. How Emotional Intelligence Can Be Taught Giuliani et at (2011) stated that emotional intelligence can be effectively taught due a term called as brain plasticity. It defines a brain capability to rearrange itself through an individual life course by developing new neural connections. In addition, there are some train consultants also whose job is to guide and teach individual in developing emotional intelligence and many organisation employ these consultants to direct their leader on development of emotional intelligence. Emotional Intelligence beyond Tests Many studies show that it is possible to identify an individual emotional intelligence while you are communicating or interacting with them. For example, when you are interacting with someone and if they speak from your opinion and does not easily unfocussed by the surroundings but stay attentive on the conversation, it shows that the person has care about your feelings at a specific time and that indicates emotional intelligence. On the contradictory side, if they easily get distracted, it project lack of emotional intelligence.
MANAGEMENT6 Conclusion Leaders need a base of emotional intelligence for expressing positive emotions so as to deal with people and direct their followers on right track. Many studies show that success leader attains success as they have applied emotional intelligence during the formal meetings and while interacting with various people. In addition, one need to acquire the attributes of emotional intelligence as it projects well understandings of the emotions and also changes ones perception to perceive others while expressing specific emotions.
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MANAGEMENT7 References Beatson, A., Lings, I., & Gudergan, S. P. (2008). Service staff attitudes, organisational practices and performance drivers.Journal of Management & Organization,14(2), 168-179. Carroll, B., & Levy, L. (2010). Leadership development as identity construction.Management Communication Quarterly,24(2), 211-231. Giuliani, N. R., Drabant, E. M., Bhatnagar, R., & Gross, J. J. (2011). Emotion regulation and brain plasticity: expressive suppression use predicts anterior insula volume.Neuroimage,58(1), 10-15. Mayer, J. D., Roberts, R. D., & Barsade, S. G. (2008). Human abilities: Emotional intelligence.Annu. Rev. Psychol.,59(1), 507-536.