Emotional Intelligence, Cultural Intelligence and Diversity - Individual Reflective Essay

This essay discusses the results of psychometric tests on emotional intelligence and multiple intelligence, and how they relate to interpersonal and intrapersonal communication. It also explores the importance of cultural intelligence and diversity in the workplace.

Running head: EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND
DIVERSITY
Emotional Intelligence, Cultural Intelligence and Diversity
Assessment 1: Individual Reflective Essay
Student’s name:
Name of the university:
Author’s note:

1EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
Introduction
Psychometric tests provide a relatively and accessible simple method to explain an
individual’s preferred way to improve and learn. Multiple Intelligence tests help to understand
seven types of intelligence of human beings and Emotional Intelligence helps an individual to
show sympathy to others within a setting. Prior starting with this essay, I have completed two of
my self-assessment tests, Emotional Intelligence test by Daniel Goleman and Multiple
Intelligence Test by Howard Gardner. My cousin and sisters also did this test keeping me in their
minds. Moreover, I tried to amalgamate the findings into Johari Window to find out my strengths
and weaknesses.
Part 1
Johari Window has four quadrants and it helps to accept and convey the feedback of near
ones representing the four quadrants. Johari Window has 55 adjectives from which an individual
has to choose a few those represent the person. After that, peer, friend or colleague would be
presented the same set of adjectives to select a few that they think best describe the person
(Berland 2017). The ‘Open' arena describes the person that both subject and peers select in the
grid. ‘Open’ quadrant tells about traits or qualities and both subject and peers perceive about this
(Berkenkotter and Huckin 2016). Multiple Intelligence tests provided me with seven types of
intelligence score and my cousin and sister also took the tests. Open arena gives me
understanding of my intrapersonal and interpersonal qualities. Interpersonal quality provides the
ability to relate to others, it interprets communication and behaviour of the person and it also
makes out the relationship between people and the situations including people. Intrapersonal
intelligence helps me to understand self-awareness regarding personal objectivity, personal

2EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
cognisance, the capability to understand myself and one's need for change. My peers, my cousin
and sister also thought the same that this intelligence will help me to do human contact,
teamwork, cooperation and self-reflection. Additionally, ‘Hidden’ quadrant is about the
adjectives those are not selected by the peers, but by the subject only. These qualities are not
known by the peers. Logical and mathematical intelligence is one such aspect in which people do
not know much about me. I am good at detecting pattern and scientific reasoning. I can analyse
the problem and perform mathematical calculation well and fast. I can handle numbers and logic
well. In addition, ‘Blindspot' quadrant tells about the qualities that the subject does not know and
peers can understand the qualities (Hillson and Murray-Webster 2017). I was really amazed to
know that my cousin and sisters provided me good rating at my linguistic and spatial-visual
perceptions. My sister and cousin possibly do know about my linguistic intelligence and this
intelligence is about words and language. Therefore, I am possibly good at speaking with people,
interpreting and explaining the things in front of the people. Sometimes, I do not feel confident
to articulate the matters via language to the people, thus I can make the relationship between
communication and meaning. Visual perception helps me to understand and create the visual
images as well as pictorial imagination and presentation. Finally, ‘unknown’ quadrant tells about
qualities that neither my peers and nor I know about. These sections can be musical and bodily-
kinaesthetic intelligence. In addition, emotional intelligence is something that I do not know
much and I took the test and I got 46. Emotional intelligence tells me that I have a good
relationship with my colleagues and classmates and sometimes, it is difficult for me to work
with.
Part 2

3EMOTIONAL INTELLIGENCE, CULTURAL INTELLIGENCE AND DIVERSITY
From the discussion of psychometric tests, I have understood that my strength lies in the
interpersonal communication and this interpersonal communication will help me to interpret
moods from facial expressions and I will demonstrate feelings through body language.
Moreover, people do not understand my strength regarding the linguistic or the speaking ability.
I think, it is my quality to communicate effectively with the individuals and it will help me to
gain the positive vibe from the co-workers in the future. Linguistic intelligence helps me to write
the set of instruction and speak on a subject without any hesitation. In addition, I can edit or
write the speech. On the other side, my weakness lies in the visual and spatial perception and I
fail to understand the relationship between space and effect. This weakness can lead to face the
issue of making a presentation and interpret a painting. In addition, I have been facing the issue
of emotional intelligence. As stated by Van Deursen et al. (2015), emotional intelligence is the
capacity of knowing the control and expresses the emotions to handle the relationship
empathetically. Lack of emotional intelligence will lead me to create lots of arguments with the
co-workers in the future and I think that people are overly sensitive. Lack of emotional
intelligence can lead me to refuse others point of view regarding a matter. Moreover, I have been
facing the issue of kinaesthetic or bodily intelligence and this issue will lead me to lack of
physical agility and balance, eye and body coordination at the same time.
I will try to develop my emotional intelligence through finding the connections between
my feelings with other. In addition, I will try not to interrupt about any subject and I will try not
to judge or edit the feeling so quickly. I am trying to connect the feelings of mine with the
thought process during the time of decision-making. In addition, I will try to improve my spatial
language in everyday interactions and I will learn about visualisation along with building the
structure of storytelling.

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Part 3
Interpersonal communication has its effect on the feelings of others in a planned way. In
addition, my strength is in intrapersonal communication also and I am able to decide one's own
aim; I am able to share their personal changes required to gain the objectives. On the other side, I
lack the qualities of emotional intelligence that is required to work in a culturally diverse global
organisation. I studied in the school where many of the students were from the multicultural and
diverse ethnic group. I did not face any difficulties to communicate with them. I want to enhance
my patience while working with my colleagues in the multicultural working environment and I
need to respect all people irrespective of their religious beliefs and norms. In the multicultural
workplace, people come from a different section and I want that my behaviour would be
socially-acceptable professional standards. The people may speak in the native language and
their phrases might be inappropriate in the workplace. I want to develop my sensitivity skill in
order to work in a culturally diverse workplace and getting along with the global citizenship. I
want to develop the concept of willingness to learn as culturally develop workplace provides me
with the chance to work with different culture, practices and customs. Professional collaboration
is very important in order to work with different cultural belief people with inappropriate
workplace conversation. Diversity in the workplace provides the employers with talents, skills
and experience and it helps to create innovation within the organisation (Goetsch and Davis
2014). The people have different languages and I will get the chance to learn different languages
and it will grow my talent pool. I will develop the performance through understanding the
equality of the people. My interpersonal communication is good and therefore, I will not face
any trouble to work with different types of people from the diverse ethnic background.

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In Accenture Australia, it provides the employees with training and resources to
understand the cultural diversity to work effectively across the culture. For example, cross-
cultural awareness will create maximum value for the employees and the employees show
respect to different religious people. Creativity and innovation enable the workforce to build the
broader the skill and enables to focus on the outcomes.
Conclusion
It has been observed that psychometric tests provided me with the ideas of strengths and
weaknesses my intelligence and qualities. Johari Window model helps me to find out the
strengths and weaknesses compared to the findings shared by the peers, my cousin and sisters. I
have understood that I have strengths regarding interpersonal, intrapersonal and linguistic,
whereas, I have weaknesses on emotional intelligence and spatial intelligence. I have made
improvement plan to understand the emotions of others in the workplace. In order to work in a
culturally diverse organisation, I have to improve my strengths on patience, sensitivity and
unbiased on situations.

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Reference List
Berkenkotter, C., and Huckin, T. N. 2016. Genre knowledge in disciplinary communication:
Cognition/culture/power. Abingdon: Routledge.
Berland, A. 2017. Using the Johari Window to explore patient and provider
perspectives. International Journal of Health Governance, 22(1), pp.47-51.
Gilbert, D., McKee, A., Spreitzer, G., and Amabile, T. 2017. Happiness (HBR Emotional
Intelligence Series). Harvard Business Press.
Goetsch, D. L., and Davis, S. B. 2014. Quality management for organizational excellence. Upper
Saddle River, NJ: Pearson.
Hillson, D., and Murray-Webster, R. 2017. Understanding and managing risk attitude.
Abingdon: Routledge.
Van Deursen, A. J., Bolle, C. L., Hegner, S. M., and Kommers, P. A. 2015. Modelling habitual
and addictive smartphone behaviour: The role of smartphone usage types, emotional intelligence,
social stress, self-regulation, age, and gender. Computers in human behaviour, 45, pp.411-420.

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Appendices
Psychometric test done by me
Daniel Goleman’s Emotional Intelligence

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Howard Gardner’s Basic Multiple Intelligence

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Psychometric tests done by my sister and cousin
Daniel Goleman’s Emotional Intelligence

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Howard Gardner’s Multiple Intelligence test

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Daniel Goleman’s Emotional Intelligence

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Howard Gardner’s Multiple Intelligence test