(Solution) Emotional Intelligence - Assignment
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Added on 2021-04-19
(Solution) Emotional Intelligence - Assignment
Added on 2021-04-19
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Running head: EMOTIONAL INTELLIGENCEEMOTIONAL INTELLIGENCEName of the student:Name of the university:Author note:
1EMOTIONAL INTELLIGENCENursing professionals need to be emotionally and physically capable to provide qualitycare to patients and ensure patient safety. Researchers are of the opinion that until date intelligentquotient was considered the main standard for accomplishment among different individuals butemotional intelligence is now considered an important attribute in nursing professionals. Nurseswho have high level of emotional intelligence have enhanced capacity for comprehending aswell as perceiving not only their own feelings but also feelings of others (Feather, 2009). Nurseswho possess such skills can not only ensure patient safety but also can initiate respectableassociation with others and increase the efficiency by which they communicate with nurses. TheNational, which is one of the most important dailies in UAE has stated that recently nurses aresuffering from verbal abuse, aggression as well as violence by their own fellow colleagues atworkplace. This shows poor emotional intelligence among the perpetrator healthcareprofessionals. When survey was conducted among 663 nursing staffs at Dubai Hospital, 36%respondents claimed that they had faced violence, non-verbal aggression and others. 60%respondents said that they had faced lateral violence in workplace. Bullying and ostracism arethe main issues that result in development of stress ("Nurses face violent behavior at work",2018). Therefore, healthcare professionals need to develop high emotional intelligence todevelop a better workplace. Nurses with high level of emotional intelligence can also guaranteean administration as well as leadership traits by which they can lead other members of the wardsand thereby enhances their working skills on the wards. Proper leadership of such nurses helps inmanaging teams that provide the best outcome for their patients (Gullien & Florent Triacy,2015). The assignment will mainly explain the trait of emotional intelligence, its significance inthe administration and provision of safe care to patients, its importance in administrative pyramid
2EMOTIONAL INTELLIGENCEand developing proper leadership skills. It will also show how nurses with poor Emotionalintelligence results in poor service delivery and patient care management.Emotional intelligence can be defined as the capacity of an individual to screen his or herown feelings as well as other feelings and thereby distinguish between different individualsbased on their traits and communications. Then the individual uses this data to guide his or herphysical and mental capabilities and bring out the best outcomes. It includes different attributeslike self-awareness, self-administration, social skills, social awareness and relationshipmanagement. Firstly, self-awareness can be described as the attribute that reflects their owncomprehension of the feelings as well as that of the others. This attribute also helps theindividuals to possess the ability to express the feelings in a certain manner that is liked andexpected by others (Micaelangelo, 2015). Those individuals who possess this attribute are foundto be delicate and they remain ready to foresee the reaction of others to a definite feeling.Another important attribute is self-management. This attribute helps the individuals to allude to alimit where the person is able to control his or her own feelings in order to help in developing aconsiderable domain. Such a domain would be such that it would make the group feel glad,respected, propelled and have high self-regard. This will ultimately help in influencing theoccupation of profitability. This is usually done by making an effectively trustable environment.Moreover, the different social abilities of the individuals mainly help in alluding to thecomprehension of the feelings of the others and the ways such individuals react to the differentsurrounding situations.Leadership is determined as the trait by which an individual develops the ability to utilizetheir interpersonal abilities so that a particular objective can be achieved by influencing others.Two types of leadership styles are found to be used by modern day leaders. These are the
3EMOTIONAL INTELLIGENCEtransformational styles and the transactional styles. The former style mainly believes inaccentuating on moving and persuading the adherents so that positive results are obtained in theworking environment. Effective leadership is mainly associated with increased state of emotionaland social intelligence so that the leaders can engage themselves in effective feedback giving andtaking sessions (Rankin, 2013). Transactional leadership on the other hand maintains compliancewith the followers through methods of rewards and punishments. Recent researchers are of theopinion that individuals can achieve emotional intelligence only when have high level ofemotional intelligence. EI is indeed important in nursing leadership also as this attribute helpsindividuals to perceive, manage and thereby evaluate emotions in others or in groups.Emotionally intelligent leaders can handle adverse situations effectively by understanding peopleemotions and thereby communicating effectively to overrule any conflicts and maintain smoothworkflow.Two important models of emotional intelligent are put forward by eminent researchers.The first one is the Ability model. Caruso, Salovey and Mayer have proposed this. According tothe authors, emotions are an integral part of an individual by which they can comprehend theirsocial surrounding. This model is seen to possess four important levels. The first level usuallyguides the individuals in developing skills that are needed to understand and thereby interpretother’s feelings through facial expressions. The second level is mainly focused on utilizingfeelings that helps in directing the thinking process. This means by putting two clashed feelingsagainst each other and thereby characterizing the ways by which one can successfully respondingto such situations (Sadri et al., 2012). The third level mainly incorporates the attributes by whichone can comprehend the feelings that mainly include characterizing the feelings and therebydetermining the respective association with the changes in them. The last level mainly
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