Emotional Intelligence (Doc)

Added on - 15 May 2020

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Running head: EMOTIONAL INTELLIGENCEEmotional intelligenceName of the StudentName of the UniversityAuthor Note
1EMOTIONAL INTELLIGENCETable of ContentsTask 1.........................................................................................................................................2Task 2.........................................................................................................................................4Task 3.........................................................................................................................................7Reference..................................................................................................................................11
2EMOTIONAL INTELLIGENCETask 1I.Emotional intelligence (EI) simple means one’s ability to perceive their own as wellas other’s emotions, understand them and manage them as well. The essentialprinciples as well as strategiesof emotional intelligence are as follows-Self-awareness- it is mainly the ability to realize someone’s own emotions at theevery moment of their arousal. Thus, focusing more on the one’s own emotions on adaily basis can improve one’s EI as well.Self-control- After realizing one’s own emotion the next job is that they should havethe capability to manage it with patience and ease.Adaptability- this means going with the flow without being too attached with anyprocess or outcome.Empathy- it is the capability to notice other’s emotions and naturally respond to theirfeelings.Conflict management- conflict can arise at place so it is better to have the skills wherea person can able to step in as well as lower tensions1.II.Emotionally effective people are said to have attained business objectives moresuccessfully because they are more self-aware and therefore they have betterunderstanding of their own strengths and weakness and in addition knows very wellhow their actions will affect other workers. They are also possessing empathy andinterpersonal skills, which help them quickly built rapport and trust with themanagement, deliver work in proper time with ease, which in a way help them tobecome successful in their workplace2.1Christine Wilding,Emotional Intelligence(Hodder & Stoughton, 2017).2Bidhan L. Parmar, Adrian Keevil and Andrew C. Wicks, "People And Profits: The Impact Of CorporateObjectives On Employees’ Need Satisfaction At Work" [2017]Journal of Business Ethics.
3EMOTIONAL INTELLIGENCEIII.In a diverse workplace people will react differently, have different values as well asbeliefs surrounding emotions along with which expressing emotions will be different.Therefore, interacting with them one must have an open mind so that they canempathies other’s feelings, observe keenly other’s non-verbal communication as thatwould say a lot and lastly, retain a personal touch3. Moreover, eye contact must bemaintained and orator should be speaking slowly and clearly for the other person tounderstand the meaning as well as emotion.IV.EI plays an essential role in developing workplace relationships because this bringsmany beneficial results for the employees and the workplace relationships they arebuilding4. By using EI, the workplace relationships are strengthened, as there isindulgent as well as open communication among the colleagues. Therefore, it helpsthe teammates to flatten out any glitches in the workplace and fix wounded feelings.Thus, healthy relationships develop a blissful work culture where employees feelmore comfortable to work.3David Matsumoto and Hyisung C. Hwang, "Methodological Issues Regarding Cross-Cultural Studies OfJudgments Of Facial Expressions" (2017) 9(4)Emotion Review.4Susan Thomas and T.J. Kamalanabhan, "Measuring Emotional Intelligence Of The Workplace" (2012)6(4)International Journal of Business Innovation and Research.
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