Emotional Intelligence

This document provides an overview of emotional intelligence, including the different models of intelligence, assessment tools, and techniques to enhance emotional intelligence. It also discusses the importance of self-regard, empathy, confidentiality, training and development, consciousness, inspiring others, multiculturalism, personal and social identity, good relationships, networking, fostering relationships, stages of group development, communication, citizenship, conflict management, and the role of leaders in improving self-awareness.

Running head: EMOTIONAL INTELLIGENCE
Emotional Intelligence
Name of the Student
Name of the University
Author Note

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Question 1
The four models of intelligence are ability model, mixed model, trait model and self-
regulation model. Ability model aimed at understanding the emotional state of the
individuals. Mixed model aims at the recognizing the factors that motivate the individuals
primarily. Trait model shows the understanding of human perceptions. Self-regulation model
aims to understand what regulates the behavior of the humans.
Question 2
MSCEIT is a test conducted by the psychologists to assess the intelligence ability of the
individuals. It was developed by Mayer and Salovey to include the emerging trends of
scientific studies to assess the intelligence (Kong 2014). There are 141 items that are included
in the process of conducting the tests that takes a maximum of 45 minutes for completion.
Question 3
There are five main tools that are used to assess the emotional intelligence. It was formulated
by Daniel Goleman. The criterion used for assessing and scoring emotional intelligence are
self-awareness, self-regulation, motivation, empathy and social skills. Five scales of
emotional intelligence assessment are interpersonal skills, intrapersonal skills, stress
management skills, adaptability skills and general mood of the individuals. These skills help
to enhance the abilities of the individuals.
Question 4
The ability of an individual to keep in consideration to his own self-respect and interests is
known as self-regard. It is an important aspect to keep in consideration while the individuals
perform an activity. The individuals should care for their personal interests as they are the
main components in the functioning of an individual. It can be analyzed with an example, the

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individuals working in a company with efficiency when their personal interests are fulfilled
by the company. This shows that the promotion of self-regard leads to efficiency of work.
Question 5
Empathy is a useful technique to adapt oneself in accordance with the understanding the
feelings of another individual. There are many techniques to that are used to build empathy in
the individuals. They are individuals should take challenge themselves by embracing new
challenges. People should get out of their comfort zone and test their abilities in the new
sphere. There should be a sense of curiosity in the individual mind that will help them to
explore new ideas. As curiosity is the technique that leads to the betterment of the
individuals. Three examples of empathy are when an individual shares his painful
experiences with others in order to decrease his emotional burden. Showing gratitude when
they are appreciated and encouraging the individuals to perform well.
Question 6
Confidentiality is an important aspect in any sphere that concerns the human beings. When
contacting and communicating with a first time client it is important that confidentiality in the
process. The exchange of information that occurs between both the parties should stay
between themselves. No information should be disclosed in front of any third party. The
information should be discussed only between the two concerned parties. The information
should be kept secured in the database. It will help in the building trust between the parties
which will help in securing the information.
Question 7
Training and development is the most common factor in building the emotional intelligence
consortium. Counselling and psychotherapy are another technique that is used by the

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psychologists in constructing intelligence. As the human mind is a complex structure that can
be changed by proper methods this shows the applicability of these techniques to build
emotional intelligence in an individual. It helps the individuals to get accustomed to the
changes by the psychological process and help in reshaping emotional intelligence.
Question 8
Consciousness is an important aspect of an individual’s personality. This is considered as a
factor that works in consideration with the cognitive dimension of the individual. There are
many levels that are involved in the consciousness of the individual. The nine levels of
consciousness is related to the notion of Buddhism which affect the thinking pattern of the
human mind. The three main notion of consciousness according to Buddhism are the sense of
individual identity, the integration of our daily activities and the ability to communicate and
make judgment.
Question 9
Individuals can inspire others by their actions and this has a considerable effect on the
wellbeing and development. There are six main approaches that are helpful in inspiring
others. They are visionary, enhancer, driver, principled, enthusiast and expert. The expert
approach is helpful by the leaders in enabling new strategies that are informative in nature.
There the issues are solved with effort of the team and the accomplishment is at a collective
level. Thus, it can be said that the expert approach is helpful in inspiring individuals.
Question 10
Multiculturalism is an important aspect that can be used in bringing benefits at individual and
the collective level. It leads to the involvement of the different individuals belonging from
different cultures that is beneficial for the society. Understanding of other cultures leads to

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cooperation that in itself is beneficial for the social structure. The knowledge about other
cultures is important for coexistence and this shows that multiculturalism is important as well
as helpful for the society. The diversity in the culture helps to inspire creative abilities in the
individuals. They help to understand the needs and values of other cultures that will help to
develop a better understanding of the cultural aspects. The sensitive attitude developed by the
understanding of the key aspects helps to initiate better techniques to work with the cultures.
Question 11
Personal identity, family identity and social identity is an important aspect in evaluating the
identity. Personal identity defines the life of the individual, family identity shapes his social
life and social identity impacts how the individual mingles in the society.
Question 12
Good relationships are helpful in the sphere of building an organizations and prove to be
productive in the business. The outcomes are reflected in the success of the organization that
are said to be the impact of healthy and good relationships (Dutton and Ragins 2017). The
opportunities are increased by healthy relationships as individuals are on friendly terms and
interaction is at a basic level. They are helpful in the career development of those working in
the organization.
Question 13
Three benefits of networking are they help in strengthening the connection in business, they
help in getting fresh ideas that are creative in nature and their flow becomes unanimous and
lastly, it provides better job prospect in the sphere of career. All these factors indicate that
networking is an important factor that leads to betterment of relationships.
Question 14

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A relationship where an individual is allowed to maintain his own behavior without having to
adapt to the behavior of others is known as fostering relationship. A fostering relationship is
important as allows open conversation between the individuals involved in a relationship.
The values can be maintained without any interference and there are clear versions of the
thinking patterns. This shows that fostering relationships are important (Seck and Helton
2014).
Question 15
The four stages of development by Tuckman are forming, storming, performing and
adjourning. They are followed to develop the bonding in the groups.
Question 16
Communication is the ability to exchange ideas of the individuals in the group. It is the only
technique that helps in shaping the understanding among the individuals in the group. It helps
to solve the potential conflicts that arise in the group. It is stressed that communication can
lead to efficiency in the activities of the group.
Question 17
Citizenship and importance are a very important aspect in the business organization as the
sense of advancing technology is growing. The emotional intelligence displayed by the leader
reflects on the activities and performance of the subordinates. This shoes the sense of
belonging is main concept of citizenship whereas the importance leads the concept that
opinions reflected are prioritized.
Question 18

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The four main causes of conflict in workplace are poor management techniques, the lack of
training, poor communication skills possessed by the workers and the lack of opportunities.
These are the reasons that lead to conflict in the workplace.
Question 19
Establishing cooperative efforts in workplace, incorporating the spirit of collective interests,
competition, collaboration, compromising and avoiding conflicts are the basic traits through
which conflicts can be avoided. They are the basic techniques to manage and avoid conflicts
(Saeed et al. 2014).
Question 20
Change agents are responsible for bringing and facilitating change in the organization. They
help to show certain ways that are necessary for bringing about change. It helps to formulate
the policies that are necessary for the system (Bartunek 2014). They provide the tools and the
designs to make future prospects and help the change to proceed in a constructive way.
Question 21
The role of the leader in improving self-awareness are they should be open about the new
ideas that are reflected by the individuals in the work place (Voss et al. 2014). The strengths
and weakness of the individuals are necessary for considering the growth and improvement
of the business structure (Li, Mobley and Kelly 2013). There should be a proper
understanding about the environment in which the business operates that will enhance the
role of the leader in creating self-awareness among the individuals.

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References
Bartunek, J.M., 2014. Organizational and educational change: The life and role of a change
agent group. Psychology Press.
Dutton, J.E. and Ragins, B.R., 2017. Exploring positive relationships at work: Building a
theoretical and research foundation. Psychology Press.
Kong, D.T., 2014. Mayer–Salovey–Caruso Emotional Intelligence Test (MSCEIT/MEIS) and
overall, verbal, and nonverbal intelligence: Meta-analytic evidence and critical
contingencies. Personality and Individual Differences, 66, pp.171-175.
Li, M., Mobley, W.H. and Kelly, A., 2013. When do global leaders learn best to develop
cultural intelligence? An investigation of the moderating role of experiential learning
style. Academy of Management Learning & Education, 12(1), pp.32-50.
Saeed, T., Almas, S., Anis-ul-Haq, M. and Niazi, G.S.K., 2014. Leadership styles:
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Seck, M.M. and Helton, L., 2014. Faculty development of a joint MSW program utilizing
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168.
Voss, U., Holzmann, R., Hobson, A., Paulus, W., Koppehele-Gossel, J., Klimke, A. and
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