Emotional and Social Intelligence in Nursing PowerPoint Presentation 2022

EMOTIONAL
AND SOCIAL
INTELLIGENCE IN
NURSING

NURSING
■ The profession of nursing means to give effective care to
the patient which require emotional and social
intelligence.
■ It is the challenging job, where nurse tends to lose
patience, because they are involve in care of the physical
and mental ill patient (Woodworth, 2016).
■ They have to undergo tough situation where they can
negatively react to the patient.
■ However, they are required to control their personal
emotion health care sector.

EMOTIONAL AND SOCIAL
INTELLIGENCE
■ It is the ability of the nurse to aware of the feeling of the
patient as well as their own.
■ It relates with emotion and empathy showed by the nurse.
■ Emotional intelligence led the nurse to identify and
understand the reason for anger and other behavior (Van
Deursen et al., 2015).
■ It give nurse new way and method to handle stressful
situation.

REAL LIFE INCIDENT
■ It can happen in life of nurse that they undergo stressful
situation.
■ It happen with me when I was assigned to re-plaster the
fracture of a patient, a day before Christmas.
■ I was in huge rush, and felt frustrated and disturbed even
though I agreed to provide assistance.
■ I did not greeted to the patient when I entered into the room.
■ I abruptly initiated the process.

REAL LIFE INCIDENT-
CONTINUE■ The Patient asked me a glass of water, but I did not paid
any attention as because I was frustrated.
■ As I was huge rush, I forgot the bandage and cream in the
bed of the patient.
■ I treated the patient unethically and felt remorse as I have
performed against my duty.

FEELINGS
■ On the day of Christmas, I realized my mistake and shortcomings in
my profession.
■ I felt remorse that I behaved badly to the patient.
■ I was angry for my action.
■ I should have taken the incident positively and worked with sense of
responsibility.
■ According to HASAnPour-DeHKorD and SolAti (2016), nurse crucial
duty rely on the behavior and attitude.
■ I felt that it was not justified, that I showed frustrating behavior to the
patient.

INFLUENCE
■ I felt that the way I have behaved to the patient, might have cause
huge pain and discomfort for the patient.
■ It is the work of the nurse to execute their duty in humble way that a
patient forget the pain.
■ I disrespected the patient and forget the bandage and cream in the
bed of the patient which was unethical behavior.
■ The incident has greatly influenced me toward my work and
responsibility.
■ Unempathetic behavior has portrayed a negative side work, where I
learned about emotional and social intelligence.

EMOTIONAL AND SOCIAL
INTELLIGENCE
According to international journal of nursing studies, there are
several factor which affects the attitude of nurse:
■ The work load of the nurse
■ Early schedule of work
■ Overtime
■ Unplanned activities
■ Lack of encouragement by the administration
■ Personal stress (Sharma, Dhar & Tyagi, 2016).

BEHAVIOR AND ATTITUDE OF
NURSE IN WORK
■ Nurse need to be clam and relax.
■ Nurse should adopt positive attitude while working.
■ As per the article of nurse advisor magazine (nurse advisor,
2019) a healthy attitude helps the nurse to face the health
care challenges.
■ Self possession in also needed in the working of nurse. It allow
time for them to correct their response towards patient.
■ Patient are not liable for the nurse’s frustration and anger.
■ I should have not showed my anger to the patient because of
workload.

NURSE’ PERSPECTIVE
■ Nurse think that they should be praised for their hard
working and dedication. Failing in such create a sense of
disinterest in continuing their duty.
■ As per the experience, I thought, I should have
communicated to the head about nit receiving incentive
last month.
■ According to the Hamdy et al. (2019) it is significant for
the nurse escalate their query, as it may be a hurdle in
their nurse and cannot perform in the way they need to.
■ It is important to maintain sense of gratitude as because it
motivate the nurse to work with full efficiency (Sharma,
2003).

RESPONSE TAKEN BY THE
ADMINISTRATION
■ Howells et al. (2017) has highlighted the importance of
maintaining gratitude journal where nurse can write down
about their negative and positive feeling.
■ Administration should take a step to it as, it is the gateway
to productivity.
■ Further, administration should take response to
understand the nurse’s obligation.
■ It will create a sense of intellectual that they are also been
cared and given security for their job.

TRANSFORMATION OF REAL
LIFE■ From the experience of my life incident, I have analyzed
that healthy practice is significant for the nurse for
performing their accountability.
■ The application of the practice and positive attitude can
bring real transformation in profession of nursing.
■ It help in dealing the tough situation in pro-active way
rather than reacting on the instincts.

EFFECT OF JOURNALING
■ It led the nurse to know about their positive and negative
attitude in their working style (Dimitroff, et al., 2017).
■ Nurse can handle the emergency situation with ease and
energy.
■ Increase the social and emotional intelligence in nurses.
■ Develop courage in nurses to convey the disagreement to
the higher authority.

IMPACT OF LEARNING
■ It happened with me where I came across the situation of
handling emergency case and have to work for extra three
hours.
■ I was given information that I will not be paid as per the
provision of company.
■ As I have developed a new approach of pro-activeness I
reacted with positive energy in the situation.
■ I thought, that it is an opportunity in my life to give care
and do good to the patient.

IMPACT OF LEARNING
■ It has happen many time in my life where I have come
across a situation where I can easily lose my temper.
■ I was at the verge of getting frustrated and irritated with
the patient.
■ However, the learning of social and emotional intelligence
and practice of composure, helped me to act in
professional.
■ I handled the situation well, which is positive health
outcome of the patient.

NEED OF EMOTIONAL AND
SOCIAL INTELLIGENCE
■ According to Boyatzis, Gaskin and Wei (2015) it has been
observed that in any professional it is essential to have high
level of social and emotional intelligence.
■ The rationale is that the patients are already in the state of
social and emotional weakness, and need support from the
health professionals.
■ It is known that a person need to be emotionally strong to
provide courage to other people.
■ Hence, nurse have to be trained in becoming internally strong.

WAY TO DEVELOP
EMOTIONAL AND SOCIAL
INTELLIGENCE■ Practice composure
■ Maintain journals
■ Develop gratitude
■ Opt for pro-active approach
■ Be reflective in the action (Lopes, 2016).

IMPORTANCE OF BEING
REFLECTIVE
■ Social and emotional intelligence can be developed in the
field of nursing by reacting of own actions.
■ It give new ways to correct the wrong practice of the
nurse.
■ It help in self analysis of the practice
■ Help to improvise the practice of care of patient.

CONCLUSION
Lastly, from the above discussion it can be said that, behavior of
nurse has the ability to cure the patient by supporting mentally.
If the nurse who have all the skills and competency to give
effective care, and lacks in empathy and humble attitude, can
pose great harm to the patient. It is important the nurse to
acquire the emotional and social intelligence in their practice, in
order to work with full effort.

REFERENCE
■ Boyatzis, R. E., Gaskin, J., & Wei, H. (2015). Emotional and social intelligence and behavior. In Handbook of
intelligence(pp. 243-262). Springer, New York, NY.
■ Dimitroff, L. J., Sliwoski, L., O’Brien, S., & Nichols, L. W. (2017). Change your life through journaling—The
benefits of journaling for registered nurses. J Nurs Educ Pract, 7(2), 90-8.
■ Hamdy, R. F., Neal, W., Nicholson, L., Ansusinha, E., & King, S. (2019). Pediatric nurses' perceptions of their role
in antimicrobial stewardship: A focus group study. Journal of pediatric nursing, 48, 10-17.
■ HASAnPour-DeHKorDi, A., & SolAti, K. (2016). The efficacy of three learning methods collaborative, context-
based learning and traditional, on learning, attitude and behaviour of undergraduate nursing students:
integrating theory and practice. Journal of clinical and diagnostic research: JCDR, 10(4), VC01.
■ Howells, K., Stafford, K., Guijt, R., & Breadmore, M. (2017). The role of gratitude in enhancing the relationship
between doctoral research students and their supervisors. Teaching in Higher Education, 22(6), 621-638.
■ Lopes, P. N. (2016). Emotional intelligence in organizations: Bridging research and practice. Emotion
Review, 8(4), 316-321.
■ Sharma, J., Dhar, R. L., & Tyagi, A. (2016). Stress as a mediator between work–family conflict and psychological
health among the nursing staff: Moderating role of emotional intelligence. Applied Nursing Research, 30, 268-
275.
■ Sharma, R. (2003). The Monk Who Sold His Ferrari. New York: Jaico Publishing House.
■ Van Deursen, A. J., Bolle, C. L., Hegner, S. M., & Kommers, P. A. (2015). Modeling habitual and addictive
smartphone behavior: The role of smartphone usage types, emotional intelligence, social stress, self-regulation,
age, and gender. Computers in human behavior, 45, 411-420.