EMPATHY AND INTENTION.

EMPATHY AND
INTENTION

PERCEIVED EMPATHY GAPS
AND INTENTION:
 Aim: To demonstrate perceived empathy gaps
and intentions in relation to the case study of
Vicki
 Empathy gaps identified:
 Lack of understanding regarding values and
beliefs surrounding domestic abuse victims
 Poor knowledge about earlier life
circumstances leading to poor reporting about
abuse and violence
 Intention: To develop empathy towards client
and develop limited knowledge in the area of
understanding and interpreting specific
behaviour of client.

PRE-EXISTING VALUES
AND BELIEFS OF VICKI:
 Pre existing values and beliefs:
Gender based values, patriarchal life,
cultural acceptance of morality love and
affection for parents
 Stereotypes and biases identified: It
included signs of stereotypes related to
reporting about abuse and feelings of
shame in reporting about it

COMMUNICATION SKILLS TO
INCREASE EMPATHY WITH THE
CLIENT:
 Maintain confidentiality during interaction
 Ask caring and empathetic questions from
client
 Listen carefully without any judgment and
interruption
 Being sensitive to client’s cultural beliefs
 Non-verbal communication skills like
attentive body language by mean of eye
contact, encouraging gestures and leaning
forward
 Observing tone of voice and facial
expression

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