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Emphasizing on Catering Business | Study

Added on - 11 Feb 2020

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MANAGINGPEOPLEPERFORMANCE1
Table of ContentsIntroduction......................................................................................................................................3Findings of existing performance management system...................................................................3a)..................................................................................................................................................3b)..................................................................................................................................................3c)..................................................................................................................................................3d)..................................................................................................................................................4e)..................................................................................................................................................4f)...................................................................................................................................................4g)..................................................................................................................................................5h)..................................................................................................................................................5i)...................................................................................................................................................5j)...................................................................................................................................................5k)..................................................................................................................................................6l)...................................................................................................................................................6Conclusion.......................................................................................................................................6Recommendation.............................................................................................................................6References........................................................................................................................................72
INTRODUCTIONPerformance Management is a process that provides feedback, accountability anddocumentation for performance outcomes. It is practiced in organizations so that employee canget adequate information about their skills and capabilities (Beardwell, Holden and Claydon,2001). The present research study has been emphasizing on catering business which deliversfood services along with other catering amenities. Thus, in this respect Spotless catering businessis selected as that delivers different catering services to diverse clients. The business has beenemphasizing on flat organizational structure with few or no levels of middle managementbetween the staff members and executives..FINDINGSOFEXISTINGPERFORMANCEMANAGEMENTSYSTEMa)At Spotless catering business, managers are using different ways to allocate duties andresponsibilities to the employees and chiefly it emphasizes on delegating the duties according tothe skills and qualifications of the workforce. Prior delegating any role to the employee, managerof catering business consider deadlines and urgency of work and on that basis, actual work isdelegated to the employees (Boxhall and Purcell, 2008). People are segregated for different rolesas catering business have diverse stores which delivers quality services to the end users. This isalso a cost effective process that aids the managers to conduct all the activity in proper manner.b)Prior starting organizational work, catering business ensure that all the codes andpractices are being communicated to the employees so that appropriate standards could befollowed in organizational activities. It is essential for the business entity to focus on all theethical aspects so that value of the business could be enhanced (Barbeito, 2004). At the sametime, Spotless catering business has to ensure that quality standards are being followed upon sothat better services could be rendered to the end users.c)At catering business, the process of risk analysis includes all these stages:3
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