Developing Employability Skills for Healthcare Management

This coursework discusses the essential skills required for healthcare management and how to develop them. It includes a journal entry on the STAR method, a reflection on the interview process, and skills needed for further development. The author also identifies a professional qualification to acquire alongside their degree. The appendix includes the author's work experience and education.

Running head: EMPLOYABILITY SKILLS
EMPLOYABILITY SKILLS
Name of the student:
Name of the University:
Author's Note:

1EMPLOYABILITY SKILLS

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Table of Contents
Coursework 2...................................................................................................................................3
Journal entry 1:................................................................................................................................3
Current job description and specification of the chosen company:.................................................3
Identify a professional qualification you could acquire alongside your degree:.............................3
To what extent does your CV and LinkedIn profile demonstrate you have the essential and
desirable skills for the job?..............................................................................................................4
Journal entry 2:................................................................................................................................4
Reflection on the interview process on STAR method...................................................................4
Journal entry 3:................................................................................................................................5
Skills do you need for further development....................................................................................5
References:......................................................................................................................................7
Appendix:........................................................................................................................................8

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Coursework 2
Journal entry 1:
Current job description and specification of the chosen company:
I have applied for the manager in the healthcare company. The chief objective in this
company is to deliver the service to the customers or patients within time in one hand maintain
the high quality of service on the other hand. This is due to the fact that this company is highly
reputed for its high-quality health care service with much less time and expense. Under me, there
is a team of six members. Therefore, all of their needs in doing the tasks has to be properly
supplied. I had to play the responsibilities to maintain coordination of my team members so that
they can effectively contribute in the healthcare services. As the healthcare sector of the UK is
much concentrated, the dependency of the customers on the companies are much higher. This is
the reason why I had to develop skills for effective service process so that my team can perform
well towards reaching the business goal. However, the higher authority supports the management
and allow to share ideas in the decision-making process.
Identify a professional qualification you could acquire alongside your degree:
As the field of healthcare administration management is constantly growing, more people
are taking interest in entering this field. In order to become a proper healthcare manager, I need
to develop some very important skills so that these professional skills can help me to reach the
goal within limited time and effort. To be considered for job as a manager I need proper
academic training and some experience in the healthcare sector. I need to develop excellent
communication skills so that I can convey my understanding to the others more specifically to
the clients as well as the other team members. In working in an organization, I need to develop

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adaptability and flexibility for fitting myself in the organizational setting. With proper vision and
goals determined, I can develop flexibility in my team so that the team members can face any
situation or challenges with effective solution. To be a good manager in the healthcare sector in
the market of the UK, I need to develop dependability and good professional judgment ability
otherwise I cannot survive the high competition in the present market. The employers also look
for individuals with a strong character who will commit to their healthcare organization. As a
manager, I must take a leadership role that others can follow.
To what extent does your CV and LinkedIn profile demonstrate you have the essential and
desirable skills for the job?
I have performed the duty of Health Care Assistant, Health Care Assistant or Domiciliary
Support Worker, Support Worker and Health Care Assistant in various organizations. I have
worked under the supervision and direction of qualified nursing staff. I have played
responsibilities to provide care for, support and provide information to the patients and their
families. I can effectively look after the physical comfort of patients by helping them in
supporting them physically. I have been a key worker for serving some of the clients, where I
used to carry out risk assessment, care planning, review meetings with family, support agencies
and other multi-disciplinary in care giving process.
Journal entry 2:
Reflection on the interview process on STAR method
Q.1: What is the best method of delivering a successful project
S (Situation) I had taken apart in the educational events during my studies of this
course. In these events I have coordinated this entire project with only

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12 team members
T (Task) My task in this agency was to deal with the team members effectively
and conduct al the responsibilities of manager.
A (Action) As an includer and relator, I have effectively developed effective
relations with my team members and encouraged them. I worked
ethically and faced all the issues honestly though out the project span.
R (Result) I showed excellent leadership skill to manage the entire event
successfully. After the completion of the project, I gained a positive
feedback from all the team members. I gain success for maintaining
coordination in every section of this event and everyone performing
well.
Journal entry 3:
Skills do you need for further development
Through this module I have learnt the skills I will need to be a perfect manager operating
in the healthcare sector of the UK. Through this course works, I have effectively identified
several strengths as well as weaknesses which can help me to improve my personal along with
professional career. Therefore, this can be concluded that I need to take part in some
communication training which can help me to develop my flexibility as well as adaptability
(Cheruvelil et al.2014). I must grow the effective competencies so that I can match me up with
advancement of technology in future. This will help me to measure the employee’s performances

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easily as well as effectively. In addition to this, I need to enhance emotional intelligence and
understanding skills with time as well for performing better in the role of a healthcare manager.

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References:
Cheruvelil, K.S., Soranno, P.A., Weathers, K.C., Hanson, P.C., Goring, S.J., Filstrup, C.T. and
Read, E.K., 2014. Creating and maintaining high‐performing collaborative research teams: the
importance of diversity and interpersonal skills. Frontiers in Ecology and the
Environment, 12(1), pp.31-38.

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Appendix:
Personal details JULIET QUARTEY
6 Masons Place Mitcham, CR4 3JZ
07958595307
[e-mail]
Experience Guys and St Thomas NHS Foundation Trust April 2016
Health Care Assistant
UNDER THE SUPERVISION AND DIRECTION OF QUALIFIED NURSING STAFF, I CARE
FOR, SUPPORT, AND PROVIDE INFORMATION TO PATIENTS AND THEIR FAMILIES.
LOOK AFTER THE PHYSICAL COMFORT OF PATIENTS BY HELPING THEM TO WASH,
DRESS, FEEDING, TOILETING AND EMPTYING OF BEDPANS
I MAKE PATIENTS’ BEDS AND THEIR BEDDINGS
KEEP DEPARTMENTS CLEAN AND TIDY, FOR EXAMPLE CLEANING OF EQUIPMENT
SUPPORT PATIENTS TO MOBILIZE AND MOVE ABOUT, IF THEY HAVE MOBILITY
PROBLEMS
MONITOR PATIENTS' CONDITIONS BY TAKING TEMPERATURES, PULSE,
RESPIRATIONS AND WEIGHT
TAKING AND RECORDING BASIC OBSERVATIONS SUCH AS BLOOD PRESSURE AND
TEMPERATURE.
GENERALLY ASSISTING WITH PATIENTS' OVERALL COMFORT BY LISTENING AND
TALKING TO PATIENTS.
Geneva Health International January 2014
HEALTH CARE ASSISTANT/ DOMICILIARY SUPPORT WORKER
UNDER THE SUPERVISION AND DIRECTION OF QUALIFIED NURSING STAFF, I CARE
FOR, SUPPORT, AND PROVIDE INFORMATION TO PATIENTS AND THEIR FAMILIES.
LOOK AFTER THE PHYSICAL COMFORT OF PATIENTS BY HELPING THEM TO WASH

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THEMSELVES, DRESS, FEEDING, TOILETING AND EMPTYING OF BEDPANS
I MAKE PATIENTS’ BEDS AND THEIR BEDDINGS
KEEP DEPARTMENTS CLEAN AND TIDY, FOR EXAMPLE CLEANING OF EQUIPMENT
SUPPORT PATIENTS TO MOBILIZE AND MOVE ABOUT, IF THEY HAVE MOBILITY
PROBLEMS
MONITOR PATIENTS' CONDITIONS BY TAKING TEMPERATURES, PULSE,
RESPIRATIONS AND WEIGHT
TAKING AND RECORDING BASIC OBSERVATIONS SUCH AS BLOOD PRESSURE AND
TEMPERATURE.
GENERALLY ASSISTING WITH PATIENTS' OVERALL COMFORT BY LISTENING AND
TALKING TO PATIENTS.
SUPPORT CLIENTS IN THEIR HOMES WITH THEIR DAILY LIVING WHICH ENABLE
CLIENTS TO LIVE INDEPENDENTLY AND TO BE COMFORTABLE.
ASSIST CLIENTS TO EAT, PERSONAL CARE, SHOPPING AND
OTHER RELATED ACTIVITIES IN CONNECTION WITH CLIENTS' DAILY LIVING IN
ACCORDANCE TO THEIR CARE PLAN.
ASSISTING IN MAINTAINING A SAFE ENVIRONMENT FOR PATIENTS AND SERVICE
USERS
MAINTAINING DIGNITY, COMFORT AND PRIVACY OF PATIENTS
ADMINISTERING MEDICATION TO CLIENTS
PROMOTING A PATIENT FOCUSED APPROACH TO CARE IN COLLABORATION WITH
ALL RELEVANT HEALTH CARE PROFESSIONALS
I ORGANIZED ACTIVITIES OF THEIR CHOICES AND INTRODUCE THEM TO NEW
ACTIVITIES LIKE ART AND CRAFT.
I TAKE THEM TO THEIR AREAS OF INTEREST AND ACCESS FACILITIES IN THE
COMMUNITY LIKE LIBRARY, COOKING CLASSES, CINEMA AND CHURCH.
.I ALSO SUPPORT MY CLIENTS TO BE MORE INTEGRATED IN THE COMMUNITY
INSTEAD OF STAYING INDOORS.THIS HELPED THEM IN SOCIALISING AND GOOD

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HUMAN RELATIONSHIP.
Employment Plus December 2010
SUPPORT WORKER
I SUPPORTED CLIENTS WITH THEIR DAILY LIVING WHICH ENABLED CLIENTS TO
LIVE INDEPENDENTLY. ORGANIZED ACTIVITIES FOR CLIENTS,TAKE CLIENTS TO
AREAS OF INTEREST AND ACCESS FACILITIES IN THE COMMUNITY,
ASSISTING THEM TO EAT, PERSONAL CARE SHOPPING AND
OTHER RELATED ACTIVITIES IN CONNECTION WITH CLIENTS' DAILY LIVING.
IN CARRYING OUT THESE TASK, IT ENDURED ME TO THE CLIENTS AS I ENCOURAGED
A LOT OF CLIENTS TO BUILD THEIR CONFIDENCE AND TO LIVE AS INDEPENDENTLY
AS THEY CAN. MOST OF MY CLIENTS STARTED DOING SOME OF THEIR DAILY LIVING
SKILLS WITH LITTLE SUPPORT BUT WITH A LOT OF ENCOURAGEMENT.I ALSO
SUPPORTED MY CLIENTS TO BE MORE INTEGRATED IN THE COMMUNITY INSTEAD
OF STAYING INDOORS.THIS HELPED THEM IN SOCIALISING AND GOOD HUMAN
RELATIONSHIP.
Tower Bridge Care Centre July 2002 – December 2010
HEALTH CARE ASSISTANT
SUPPORT CLIENTS WITH THEIR DAILY LIVING TO ENABLE THEM LIVE
INDEPENDENTLY.
I ORGANISE VARIOUS ACTIVITIES FOR MY CLIENTS LIKE MUSIC, DAY TRIPS AND IN
HOUSE EXERCISES.
TAKE CLIENT TO AREAS OF INTEREST AND ACCESS FACILITIES IN THE COMMUNITY
LIKE LIBRARY, DAY TRIPS AND DAY CENTRES.
I ALSO SUPPORT CLIENTS TO EAT, WITH PERSONAL CARE, PERSONAL / HOUSE
SHOPPING AND OTHER RELATED ACTIVITIES IN CONNECTION WITH CLIENTS' DAILY
LIVING.
I ACT AS A SHIFT LEADER OCCASSIONALLY TO ENSURE THE SMOOTH RUNNING OF
THE SHIFT.

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I AM A KEY WORKER TO SOME CLIENTS, WHERE I CARRY OUT RISK ASSESSMENT,
CARE PLANNING, REVIEW MEETINGS WITH FAMILY, SUPPORT AGENCIES AND
OTHER MULTI DISCIPLINARY IN CARE (GP, SOCIAL SERVICE, PSYCHOLOGIST,ETC)
I SUPPORT MY KEY CLIENT DURING ALL HER APPOINTMENTS AND ENSURE SHE IS
WELL SUPPORTED IN ACCORDANCE WITH HER CARE PLAN AND CARE NEEDS.
I CARRY OUT HEALTH AND SAFETY WEEKLY AND MONTHLY AUDIT FOR THE
SERVICE.
Lewisham College 2004 –July 2005
Education National Vocational Qualification Level 3 (NVQ3) in Health and Social Care
Lewisham College 2003 – 2004
National Vocational Qualification Level 1 & 2 in Health and Social Care
Leone Secondary School, Ghana. 1985 – September 1990
O Level
Interests TRAVELLING, READING AND VOLUNTEERING
References Available on request