Examine effectiveness against defined objective

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EMPLOYABILITYSKILLS
Table of ContentsINTRODUCTION..........................................................................................................................1TASK 1............................................................................................................................................11.1 Develop responsibilities and performance objective............................................................11.2 Examine effectiveness against defined objective.................................................................31.3 Recommendation for improvement......................................................................................31.4 Implication of motivational technique for enhancing quality of performance....................4TASK 2............................................................................................................................................42.1 Create solutions for work- based problems...........................................................................42.2 Different communication styles for various levels...............................................................52.3 Time management strategies................................................................................................6TASK 3............................................................................................................................................73.1 Roles for team members.......................................................................................................73.2 Evaluate team dynamics......................................................................................................83.3 Recommend alternative ways for team members................................................................8TASK 4............................................................................................................................................84.1 Tools and methods for problem solving...............................................................................84.2 Develop strategy for problem solving..................................................................................94.3 Impact of problem solving strategy on business..................................................................9CONCLUSION...............................................................................................................................9REFERENCES..............................................................................................................................11
INTRODUCTIONEmployability skill is refer as transferable or foundational skill which is essential forevery individual to make themselves 'employable'. This aspect is wholly depend upon a person'sknowledge, capability and attitude that reflects in their performance at workplace. Therefore, itis regarded as one of the integral ability for every personnel who belongs to different sectors inorder to achieve impressive success within their business premises or roles in a better manner(Rosenberg and et. al., 2012). As this report mainly emphasize on health and social care sectorwhich is one of the radical and rapidly changing business environment as it directly link withcustomers mental, social and emotional state which is required to be fulfilled in an improved wayfor gaining competitive advantage in marketplace. However, for this report consider NHS hasbeen considered which is one of the well known health and social care providers in UK and it isestablished in the year of 1948. In this study, it covers different responsibilities and performanceobjective for particular role, identification for work based problems and determinecommunication type for various level. Moreover, role of team inside business premises andfinally examine several strategies or methods for problem solving in order to maintain theworking atmosphere efficacious and productive.TASK 11.1 Develop responsibilities and performance objectiveEmployability skill is something which is relate with those abilities of an individual thatgo beyond their qualification and experiences. Some of the elements which employability skillinvolves i.e. communication, teamwork, critical thinking, ethics, flexibility, administrative skilland many more. With the proper usage and application of these skills help a personnel to acquirebest performance appraisal from their employers and also to improve their hidden abilities orcapabilities. In my case, I am working as a Care Manager in National Health Service (NHS) forpast 3 years. During my service duration I came across with several good and bad experiencesthat help me to achieve assigned task in an improves way(de Guzman and Choi, 2013). Thesector where I am employing is intensively competitive and also linked with person's emotionsand physical health state. So, developments in frontline health and social care sector means thereis huge demand for highly qualified and well trained candidate across a range of rewardingemployment opportunities. As working as a manager in NHS impose a set of responsibilities and1
also performance objective which act a guidance or direction for me to accomplish the desiredobjective in a prescribed time frame. Some of the responsibilities and performance for NHSmanager are as follows:ResponsibilitiesCollaborating with patients families, friends and social support in developing treatmentplans.Generating and updating personalised care plans for patients.Interacting with different healthcare providers to facilitate patients treatments and ensuesthat their demand has been fulfilled or not.If patient feels that their request is not being met by health care providers, then in suchcase, care manager requires to suggest alternative treatment plans to acquire completecure from disease which they undergoes.Conducting follow up with patients on regular basis in order to examine progress,promote continuity of care and also ensure improved health outcomes.Maintaining records of case management activities and linking patients to different socialservice programs and entitlements like transportation assistance or translation services.Performance objectiveTo acquire impressive and satisfied outcome, every roles or task requires effectiveperformance objective(Andrews and Russell, 2012). However, performance objective isconsidered as milestone in which an individual set a targets or goal, for that they obtain differentmeasures or ways in order to accomplish the same in a desired time period. Moreover, it is oftentermed as specific, measurable, achievable , relevant and time bound that is commonly refer asSMART objective. In relation to Care Manager, I was assigned by some performance objectivewhich help me to complete my task smoothly in a stipulated time frame.Care coordination processes:Under this component, I was requested to emphasize onpatient workflow, standard of care, discussing the significance of continuity of care as well asdifferentiating appropriate and inappropriate patent communication.Quality initiatives and measurements activities:In this, recognising industry qualitystandard, developing a benchmark target and evaluating the quality of performance in order toimplement corrective course of action by providing proper feedback.2
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