Employability Skills Report: Analysis of Team Dynamics and Strategies

This report provides a comprehensive analysis of employability skills within an organizational context, focusing on various aspects such as responsibilities, performance objectives, and strategies for improvement. It examines the role of managers in assigning duties, providing feedback, and fostering a team-oriented environment. The report delves into the effectiveness of defined objectives, offering recommendations for improvement and exploring motivation techniques. It further analyzes solutions for work-based problems, communication styles, and effective time management strategies. The report also investigates team dynamics, alternative approaches to task completion, and problem-solving tools. It uses the Marriott Hotel as a case study to illustrate these concepts, offering insights into strategies for solving organizational problems and the impact of implementing these strategies on business outcomes. The report is based on various theories and research, including the Belbin team theory, and offers a practical approach to enhancing employability skills.

EMPLOYABILITY
SKILLS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Responsibilities and performance objectives........................................................................3
1.2 Effectiveness against defined objectives:..............................................................................4
1.3 Recommendations for improvements...................................................................................5
1.4 Motivation techniques to improve quality:...........................................................................5
TASK 2............................................................................................................................................6
2.1 Solutions for work based problems.......................................................................................6
2.2 Communication styles used at various levels........................................................................6
2.3 Effective time management strategies..................................................................................7
TASK 3............................................................................................................................................7
3.1 Role played by team members to achieve goal:....................................................................7
3.2 Analysing team dynamics.....................................................................................................8
3.3 Alternative way to complete task and achieve goals...........................................................9
TASK 4..........................................................................................................................................10
4.1 Tools and methods used for finding solutions for problems..............................................10
4.2 Strategies for solving problems in an organisation:............................................................11
4.3 Impact on business of implementing strategies:.................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14
.......................................................................................................................................................15

INTRODUCTION
This report contains the study about the employability skills in the organisation. It
suggested that employees should have the desired skills and capabilities to achieve the task as
desired by the organisation. Employees skills helps in determining the potential of employees in
the organisation and thus helps in ensuring growth and development strategies for the
organisation. The roles and responsibilities that are assigned to different employees in the
organisation. The report contains the study about the roles and the different responsibilities and
the performance objectives that are to be achieved by the organisation. The effectiveness of the
objectives that are designed in the organisation (Brown and Sitzmann, 2011). The
recommendations that are needed for improvements in organisation and the motivation of
employees in organisation. The solutions which are implemented for work based problem in the
organisation and the different theories. The different ways of achieving the task in the
organisations and the solutions for the specific problems in organisation and lastly the
effectiveness of working in team in organisations.
TASK 1
1.1 Responsibilities and performance objectives.
The responsibility of managers in performing the different activities of organisation. The
managers have a broad responsibility of assigning duties to the employees and recognising and
regarding the employees according to their performances. The performance management system
is viewed as the decision which is involved in two way process. The employees should be given
rating and feedbacks by the manager on regular basis as it helps in performance review of
employees.

The manager is expected to have performance management process for the employees as
it helps in motivating and supporting employees in the organisation and thus they perform their
function well.
If the employees are not given respect than they will not work to achieve to gaols of the
organisation (Eisler and Frederiksen, 2012). There should be team management focus in the
organisation this helps in helping the employees to know about their responsibilities and the
benefits of working in a team. The team member should individually recognise his roles and
responsibilities in the organisation. The benefits and different goals that are to be achieved by
the employees should be communicated to them so that they have clear idea about their roles and
responsibilities in the organisation.
There should be meeting conducted with the employees so that they can discuss any
problem if they are facing in their organisation and thus their problems can be solved. This will
also help to monitor the goals of the employees and provide them coaching if the employees are
not successful in achieving the task. The short meeting helps in conducing the performance of
the employees as the information is tracked about the performance of the employees in the
organisation (Gallie, Felstead and Green, 2012).
The meetings that are held for viewing the performance of the employees helps in
achievement of different task and the information can be used for planning the goals for future.
Objectives of Performances
 It helps in giving feedback to employees during the meetings so that they can know
about the areas they are not performing well.
 The goals of the employees are designed to to know about the desired behaviour and
expectations of employees.
1.2 Effectiveness against defined objectives:
The evaluation about the effectiveness is very helpful for the employees. The
effectiveness can be evaluated by the employees with the help of following objectives.
Quality Measurement: There should be quality maintained in the work that are
performed by the employees in the organisation. The feedbacks are provided by the superior of
the organisation. This process helps the employees to clarify the doubts and the quality
effectiveness of the task (Hameed and Waheed, 2011).

Comparison: The job can be evaluated by the employees against the desired job
performances and the criteria that are achieved by the employees in the organisation. This
method perfectly measures the job performance of the employees.
Communication with customers: The customers who are served by the different
employees of the organisation are helpful in providing information about the employees about
the effectiveness in achieving the task by the employees. The employees can communicate with
customers to collect the information.
These methods help the employees to evaluate the effectiveness against the desired and defined
objectives.
1.3 Recommendations for improvements
Recommendations refers to giving ideas and suggestion to employees so that their current
conditions can be improved. The employees are the important part in running the activities of
business. Monitoring the activities of employees by superior are helpful in reducing
responsibility of employees and improving the skills of employees. Suggestions to improve
employee performance.
Review Management: To improve performance of the employees the effective way is to
make changes in the structure of the organisation and the policies of management. The changes
should be implemented with the suggestion of the employees who are working at lower level.
Opportunity Recognition: The employees of the organisation are working at root levels.
so the employees have the basic ideas about the different conditions that are prevailing in the
organisation (Jackson, 2015). The employees are encouraged to provide their suggestion and
views so that the organisation can find out the different opportunity for the future. Further this
will help in increasing the performance of employees in organisation and achievement of desired
task.
Communication with co-workers: The communication adopted by the employees in
organisation helps in increasing the skills and abilities of employees. This helps in sharing ideas
with each other in the organisation so that proper work environment is maintained in the
organisation and this also helps in reducing lack of knowledge between the employees ion the
organisation.

1.4 Motivation techniques to improve quality:
Motivation is an important tool that are used to improve the work performance of
employees. The employees are much more interested in fulfilling the basic needs like food and
shelter. Maslow hierarchy theories are best used in organisation to improve the performance of
the employees (Laker and Powell, 2011). The employees who are motivated in the organisation
are willing to do extra work efficiently and effectively than the workers who are demotivated in
the organisation. The different techniques that are used to motivate employees in the organisation
are:
 Giving awards and bonus to employees according to their work performance.
 Recognising the work of employees.
 Providing transportation and housing facilities to employees.
 Performance appraisal of employees.
TASK 2
2.1 Solutions for work based problems
The organisation which is selected is Marriott hotel it has its operations and activities
around the globe and it has build a reputation and image in the eyes of people around the globe.
There are certain problems that are faced by the organisation. The communication policy that are
adopted by the organisation are getting disturbed due to various elements affecting the
communication policy. The communication skills that are used at lower levels have become a
major problem in the present competition world. There are major problem in the organisatio0n
that the communication policies adopted by the organisation are misinterpreted by the
individuals and staff of the organisation. The higher authority flows the information from the top
to bottom level in the organisation but the information is miscommunicated till it reaches the
lower level employees (Long and Perumal, 2011). The problem should be analysed about the
communication policies in organisation and solutions should be generated which help ion solving
the problems. There should be meeting held with the employees so that they can give their views
about how the problem can be solved. Marriott hotel is an organisation which has spread its
business on a large scale and thus it can conduct training sessions to solve the problem of
employees. The staff people should be aware about the importance of the communication
policies that are adopted ion the organisation.

2.2 Communication styles used at various levels
There are different levels in the organisation and thus different type of communication
tools can be adopted by the higher authorities of cited hotel. In selecting the communication
strategy that best suits the organisation the size and structure of hotel are to be kept in
consideration. The higher authorities can communicate the policies with the board members by
organising meeting and formal session for employees. This helps in management of different
activities and thus the decisions can be done in a proper way (McDermott and et. al., 2013). The
middle level mangers can be informed with the help of seminars and conferences that are
conducted by the organisation. The verbal and non verbal communication tools can be used by
the middle level mangers. Mailing is the best way to have both verbal and written
communications. Dealing with lower level staff the manager should focus on the notice boards
where different notices are put about the different plans and policies that are to be communicated
to the employees. In the present the the communication tools that are adopted by organisation to
inform its employee about the plans are the website of the company. The company website
contains the important information that is genuine (Mutsvunguma and Gwandure, 2011). This
website helps large number of people to access the information at the same time. Within the
organisation the verbal and non-verbal form of commination are not used at the same scale.
Informal form of communication are used in the organisation so that lighter environment is
accessed at the work place. The non verbal communication is linked with personal understanding
at the work place.
2.3 Effective time management strategies
The strategies which are known as effective time management strategies are used as
logical and disciplined approaches in organisation. The times management strategies which
includes diary management should be developed so that important task can be noted down and
the essentials points can be highlighted. Diary management helps in recognising the important
activities that are to be completed on priority basis. When there are more work loads and busy
schedules in the organisation than individual can have access to diary management. The task that
are noted down in diary can be done one by one. The next strategy include procrastination. This
deals with the concept that the employees of the organisation should get sufficient time so that
they can complete their task (Murdoch‐Eaton and Whittle, 2012). Avoidance of procrastination
helps in making people highly responsible and disciplined towards the work they are doing. The

employees are able to complete their task on time and thus the work is not delayed for the next
day. Thus the activities are managed in proper way and there is not burden about the completion
of activities. The time management strategies includes that the task should be broken down into
small pieces so that according to the particular task the time management strategies could be
adopted for effectively completing the given task on time. The best and appropriate time
management strategies can be implemented by the staff people of the organisation.
TASK 3
3.1 Role played by team members to achieve goal:
The different role that are played by people in the organisation that helps them in
achieving the goals in the organisation requires that there should be focus on the Belbin team
theory. It describes about the different roles that are played by individual within a team in an
organisation. The theory gives suggestion on nine roles that are played by individuals and these
parts are further divided into three parts. These three parts includes the roles which are related to
action oriented, people oriented and thought oriented which are described as:
Action Oriented Roles : To achieve the shared goals by the individuals in the
organisation. The managers gives challenging task to the employees and thus they motivate the
employees to achieve the task in a particular time frame. The individuals take initiatives to carry
out the assigned task in a proper and efficient way
People oriented Roles: People who are employed in the organisation should ensure that
there is proper coordination between the works and the resources are properly utilised in
completing the desired task. People should take the responsibility to make sure the work is
effectively carried out in a team in assigned way (Ngobeni and Bezuidenhout, 2011). The
coordinator support the work of team members and thus it provides opportunities for people to
work in a team. The guidance is an important aspect for the whole team members. The team
workers provides support to people who are working in a team and these person execute the roles
and responsibilities that are assigned by the team members. The relations are also maintained
with the stakeholders who plays an important role in the organisation and negotiation are done
with the stakeholders on behalf of the whole team. The role also plays an important part in
achieving the shared goals for the organisation.

Thought Oriented Roles: The role of these people is to generate different ideas and
useful knowledge which help in efficient completing the task in a desired way. Plant cateogry of
people are highly motivated in the organisation and they have creative skills and thus they help
in providing the solutions for the problems while working in a team (Noe and et.al., 2014 ). The
ideas gives by the plant people are given huge consideration as their ideas are very important for
organisation. The ideas are further evaluated by analyst researchers. The role of the analyst is to
make partial decision after the situation is analysed. Specialist are the persons who are expert in
decision making and have the ability to provide solutions to the problems.
3.2 Analysing team dynamics
The various dimension of team are analysed by taking into consideration the Tuckmans
model. The tukmans model involves the different stages like forming, norming, performing and
storming .
Forming stage can be determined as the team members have contact with each other in
the organisation and thus try to understand the different task that are assigned to each other in the
organisation. The teams members start to know each other at this stage and thus they share their
goals and responsibilities which are assigned to them.
Storming stage can be evaluated as the decision stage where people discuss about the
problems they are facing in the organisation. This stage helps people to overcome with the
problem as the problem is being discussed in the organisation and thus solutions can be
generated for the problem. This stage reflects that people share their ideas and opinion about how
the work could be completed by applying different techniques. Here the team mates have the
opportunities to interact and know the potential of each other by working together in an
organisation (Panagiotakopoulos, 2011).
Norming stage is the implementation stage where there are less conflicts and confusion
relating to performing of different task in the organisation. As the different roles and
responsibility about the task are known to the employees of the organisation.
Performing stage involves that the task should completed as per the desired format in
which the work was supposed to be completed.
3.3 Alternative way to complete task and achieve goals.
The alternative methods that are used in completing the task are very accurate methods
and are based on philosophical ideas. The goals of team can be achieved if the team members

have adopted effective communication technologies so as to interact with each other in the
organisation and share the views. If proper communication policies are not followed in the
organisation than the role will not be clear to the team members and this will result in conflicts
and fightings in the organisation (Tansley, 2011). Thus alternative methods includes the
establishment and effectiveness of the proper communication tools so that information can
properly flow in the organisation. The alternatives can include the proper communication
policies are to be established in the organisation. The respect for each other in the organisation is
also essential for creating a healthy business environment and successful and cooperative
running of business activities in the organisation. The healthy relationship are also created
between the individuals and team mates in the organisation. All these factors indicate that
alternatives can be placed into practice for achieving the goals of the organisation.
TASK 4
4.1 Tools and methods used for finding solutions for problems.
Marriott hotel should focus on development of aspects that are related with providing
solutions to the problems. The retention of employees in the organisation at smaller levels
greatly affect the sustainability and the performances of the employees ion the organisation. The
hotel is manager is required to look into the matters why the problems are arising in the
organisation and thus to find out the appropriate solution for the problem and thus this help in
solving problem for the organisation (Tims, Bakker and Derks, 2012). The best technique that
are used in organisation that without knowing the reason why the problem is arising the solution
to particular problems cannot be generated in a group. Marriott is also responsible for finding out
the reason which are related with low level of employee retention in the organisation with
relation to management policies and different types of practices in the organisation. Further it
also helps in evaluating and designing the strategies that are used for removing the issues or the
different challenges in the organisation. The methods can be used which helps in solving the
problems like the group decision method so that the problem can be analysed and solved. The
higher authority of cited hotel can conduct a brainstorming session in which the team members
will be given a situation and the members have to find out the solutions about the the problem
will be managed and solved. The brainstorming activity helps in providing the clear picture
about the problems and accordingly the solutions are generated and various alternatives can also

be generated in the organisation. The factors that affect the internal and the external working
environment in the organisation (Tansley, C., 2011). The environment factor should be properly
analysed before implementing the plans and the policies in the organisation. The beast tools that
are used for analysing includes tools and different models that are related with management. The
management tools and techniques helps in getting the proper solutions for the problems. The
management models are high levels models and they are used to remove or eradicate the
problems that are related with the functioning of the organisation and thus helps in obtaining
high volume solutions for the problems. Every field of the organisation in which the activities are
running have an different individual model that are related with solving the problems of the
people of organisation related to their fields in which the activities are operating. The retention of
employees can be controlled by motivating the employees by giving rewards and benefits to the
employees in exchange of the work done by employees. The different models are applied in the
organisation so that the problems can be understood in the organisation. All these are the
different methods, tools and techniques that are used in solving various problems in the
organisation.
4.2 Strategies for solving problems in an organisation
The strategies to solve the problems start with the communication policies that are
followed in the organisation to communicate the information with the existing staff of the
organisation. The higher authorities are responsible for identifying the satisfaction level of the
employees in the organisation. The different methods like conducting surveys and giving
feedback can help the authorities in knowing the problems and the reason behind grievances in
the organisation. The management is responsible for finding out the reason which are related to
less satisfaction of employees at workplace or low retention rates of employees in the
organisation. The main focus or importance should be given to those aspects which are related
with the different practise of management (Wolf, 2013). It is a very easy strategy to resolve the
problems in the organisation. Trust is also an important factor that helps the employees to
generate desired results for organisation as if the manger will have trust on the employees that
the employees can achieve the desired results which are assigned to him and thus the employees
will be motivated and thus they will more more efficiently to achieve the task of the
organisation. The mangers should be able to win the confidence of the employees so that they

can discuss the issues that the employees are facing in the organisation and thus action can be
taken to resolve these issues.
The strategy formulation and implementation phase should also consider the plans for
building trust and confidence in employees. The strategies should also be formulated for the long
term retention of employees in the organisation so that employees productivity can be increased
in the organisation and thus the resources of the organisation can be effectively and efficiently
achieved (Jackson, 2015). The reason which are related to employee turnover includes
discrimination between the employees at the workplace and overload of work that are assigned to
employees unhealthy working environment. Marriott hotels needs to take steps so that these
issues can be resolved easily from the work place and thus employment productivity is increased
in organisations. The human resource policies like recruitment selection and training of
employees should be properly conducted in the organisation so that plans and policies regarding
the completion of task are clearly communicated to the employees of the organisation. All the
above strategies can help in resolving the issues that are related with issues of labour in the
organisation.
4.3 Impact on business of implementing strategies:
There are positive effects of the business activities that re related with Marriott hotel if
the plans and the policies are applied in an effective manner in the organisation. The impacts are
related with findings the different solutions for the problems in particular context. This also help
in reducing the turnover of the employees from the organisation and thus retention of the
employees for long term in the organisation can become a factor in knowing the identity of the
cited organisations. Employees retention in organisation is one of the major factor that deals with
human resource management and gaining human objectives for the organisation. Marriott can
have the benefits which can be designed like spending less money on the training programmes
that are conducted for the employees who are new to the organisation and most important is the
cost effectiveness which can be achieved by the hotels or can be inherited by Marriott (Kamau
and Waudo, 2012). From, the above points it is clear that the training activities should not be
expensive as the training programmes should be conducted for the employees in a less cost
because the employees already have experience as they are continuously working for so many
years in the same organisation and thus they are labelled as proud part of the organisation.