CHCAGE006 Food Services Assessment: Employee Roles in Ageing Support

This report provides a detailed assessment of employee job requirements and roles within a food service setting, specifically addressing the CHCAGE006 unit of competency. It covers aspects such as employee uniforms, appearance standards, meal allowances, and specific job functions for various positions including drive-through responsibilities (window 1 and 2), kitchen responsibilities (cook 1, 2, and 3), and front/customer service lobby responsibilities. Furthermore, it outlines administrative duties like organizing crew members and handling client complaints, as well as employee wages, payroll intervals, and trial periods. The report also emphasizes the importance of workplace health and safety, including sexual harassment policies, definitions, and reporting procedures, in accordance with Kempinski’s guidelines and Ransford College's WHS standards. Desklib offers a variety of resources, including past papers and solved assignments, to aid students in their studies.

CHCAGE006 - Provide food services
Assessment
CHC43015 - Certificate IV in Ageing Support

Employee Job Requirements
Kempinski has sure rules for every one of the employees to pursue. These are the explicit
occupation necessities for: Restaurant # 15268– 023 W. Nairobi, TX 4587.
Employee Uniforms
New employees will be entitled to:
 Uniform shirts
 Hat
 Nametag (Eisenberg and Delaney, 2018)
You should give your own jeans. Adequate uniform jeans are dark dress jeans.
Unsatisfactory jeans incorporate, yet may not be constrained to:
 Jencos
 Wide-legged pants
 Jeans having wide sewing on creases
 Warm-up jeans
 Running suit pants
You are in charge of cleaning as well as keeping up your uniform. You may choose not to come
to work on the off chance that you are not totally dressed formally (shirt, jeans, cap, and
unofficial ID).
Employee Appearance
An employee has to pursue these rules in regards to worker look:

 Limited size as well as measure of adornments is permitted
 Hair styles ought not to draw the least consideration (for example hair shading, tallness,
length as well as worn in hair). All representatives have to wear a cap or visor during
work
 Long or counterfeit nails have no room. Likewise, fingernail clean isn't permitted.
Employee Meals
You may purchase any menu thing for ½ costs just within break when on duty. Any store
specials may not be purchased for ½ costs. Things off the Dollar Menu may not be bought for ½
costs in case such are the primary items one is purchasing (Marriott, Schilling and Gravani,
2018). Workers are not entitled to any allowances while on holiday or for family as well as
companions.
Job Functions of Employees
This part drills down the essential occupation capacities and obligations of every specialist
position.
Drive-through Responsibilities
Window 1 (Pay Point): Training ought to give the employee a fundamental comprehension of
where every menu thing is situated on enrolment. During taking a request, the employee should:
1. Welcome client (For instance: Welcome to Kempinski, may I take your request?).
2. Take request (asking from time to time, any other thing? or otherwise will that be all?).

3. As soon as client is done with making requesting, confirm if the request is right (For instance:
Is your request right on the screen?) by having them perused their arrangement on screen as in
the image appeared on the right. This is very critical on off chance that they included details to
their request.
4. Tell client their aggregate and say Thank You.
As soon as client lands at your window:
1. Welcome them once more (For instance: Hello, how are you sir/madam?) with a grin.
2. Amid surge hours, it is exceptionally helpful to rehash the request to client in order not charge
them off-base.
3. Rehash their aggregate.
4. Charge their request
5. Restore their change/card as well as their receipt thereby gives them a goodbye (For instance:
Have a decent day!)
Window 2 (Pick-Up Here) - Training ought to give you fundamental comprehension of how
screens showing orders work alongside what buttons you should press, etc. For each request, you
should:
1. Assemble every one of beverages (Such include: wellspring drinks, McCafe drinks,
milkshakes, McFlurries, milks, juice boxes)
2. Welcome the client (For intstance: Hello, how are you?) with a grin.

3. Tell them their beverages and hand them to clients (on the off chance which you rehash their
request, the client will be informed whether the request was taken wrong and may be settled at
window) (Hair Jr et al., 2015).
4. Assemble nourishment pack. Check to ascertain every sustenance is clinched. It is your
obligation that every nourishment is taken care of previously giving it to client.
5. Rehash their nourishment arrange quickly (For instance: cheeseburgers what's more, a broil)
while giving them their pack (again this may clear up any errors when their request was taken)
with a grin as appeared in image to one side (Pollin and Wicks-Lim, 2016).
Kitchen Responsibilities
A working kitchen ought to have at least two cooks (allude to outline on straightaway page).
Cook 1 (#1 on graph) - You are in charge of starting the get together of the nourishment (Reddy,
Chaitanya, Abhinav and Feiroz, 2016).
Normally, you:
1. Toast bread items
2. Get paper wrap for nourishment
3. Put every one of toppings, vegetables, as well as cheeses on bread (making any adjustments if
client has an exceptional request).
Cook 2 (#2 on graph) - You are in charge of completing the gathering of the sustenance.
Regularly, you:

1. Include meat or chicken
2. Wrap the sustenance
3. Send it to the warmed landing cushion.
Cook 3 (#3 on graph) - Sometimes there is a third cook amid surge hours. Commonly, you as it
were:
1. Cook meat or chicken (basically restocking)
2. Restock fixings
Front/Customer Service Lobby Responsibilities

Cashiering-Working money enlist gifts you certain obligations:
You are in charge of having enough the right measure of money in your enlist before the finish
of your day of work (which means you are not short on cash)
 You should welcome a client when they stroll in the eatery
 It's desirable over recurrent the client's organization to confirm the request is right.
 You are in charge of giving the client their total request.
Cash Handling-You are in charge of keeping your money benefits in the safe at the end of your
work day. Preparing ought to instruct you on the best way to legitimately store and leave $100 on
the list.
Anteroom tidy up-During the day, you will be requested to check the entryway. This implies:
 Sweeping (if vital)
 Wiping down tables
 Returning messy plate to back
 Light Mopping (if vital)
 Finding the waste jars (on the off chance that they are full, change the pack)
Toward finish of your day of work, you are in charge of giving a careful clean to the entirety
entryway and restrooms (Ellenkamp et al., 2016). You are additionally in charge of restocking
every one of the glasses, fixings, tops, and so on for the front.
Administrative Responsibilities
Sorting out Crew Members-It is the duty of the employee to have a working number of members
of staff to work the eatery. You should oblige on the off chance that you will miss any

specialists. On the off chance that you don't discover substitutions or modify your laborers, you
will battle for the duration of the day, particularly amid surge hours. You are required to put
workers in positions which you realize will do the best they can (For instance: You realize one
worker is quick and is great at remembering orders, so he/she ought to be set at second Drive-
Thru Window).
Client Complaints-Training ought to instruct on best possible process for archiving a client
grumbling. Your colleagues ought to likewise realize how to deal with and alarm you at the point
when a client needs to document a protest (Marriott, Schilling and Gravani, 2018).
Cash Handling-You are likewise in charge of guaranteeing that your collaborators make their
stores accurately. On the off chance that you are the end chief, you have to guarantee that the
day's benefits are finished and put away in the store safe. Preparing ought to give you the
essential learning on your eatery's computer framework to record the day's benefits.
Employee Wages
Payroll interval
You will get your compensation something like two times every month. Pay days are the fifth
and twentieth of each month. On the off chance that that day falls on an end of the week or an
occasion, pay-out won't happen until the following working day. This eatery does not allow
advance pay before ordinary payday (Seaman, 2017).
Trial Period
Every new representative, including the board faculty, will be on post-trial supervision for the
first 180 days. Toward the finish of the trial time frame, the supervisory group will assess your

preparation rate of pay. The supervisory crew will likewise decide whether you are a reasonable
worker and along these lines expel your trial period status.
Sexual Harassment in the Workplace
Kempinski’s Sexual Harassment Policy
Kempinski unequivocally trusts that all employees as well as candidates for business should
dealt with decently and regardless of the race, color, sex, religion, national source, age, inability,
veteran's introduction of sexual status or some other restricted premise. This is applicable to all
work works on among them enrolling, contracting, pay, execution surveys, preparing as well as
improvement, advancements and different terms as well as states of business.
Segregation of badgering of a Kempinski employee, regardless of whether by another
representative, provider, seller or client, won't go on without serious consequences. Kempinski
won't endure any type of badgering, kidding comments, or other injurious direct (counting
verbal, physical conduct or non-verbal) which disparages or appears threatening vibe toward an
individual on account of the race, color, sex, religion, national starting point, age incapacity,
veteran status, sexual introduction or other denied premise and which makes a scary, unfriendly
or hostile workplace, irrationally interferes with a person's work execution or generally
antagonistically influences an person's business openings.
Kempinski has ZERO resistance for any type of lewd behavior of any worker, regardless of
whether male or female. Sexual harassment is disallowed in light of the fact that it might be
threatening, a maltreatment of intensity, and is conflicting with Kempinski approaches, rehearses
furthermore, the board rationality. All representatives are required to stick to Kempinski
arrangement precluding separation furthermore, badgering while on Kempinski premises, taking

part in business related exercises, organization supported preparing or different capacities and at
non-organization exercises when lead at these would influence the workplace. A worker
damaging this arrangement will prompt disciplinary activity up to and inclusive of release
(Srivastava, 2015).
Types/ Definition of Sexual Harassment
Sexual harassment is characterized as unallowed sexual gestures, demands for sexual favours, as
well as certain other verbal, non-verbal or physical direct that is sexual or dependent on sex that
sensibly outraged someone else. Sexual harassment incorporates, in any case, isn't restricted to:
 Verbal provocation, including jokes, remarks or dangers identifying with sexual
movement, body parts, or different issues of a sexual sort.
 Non-verbal badgering, including gazing at a man body in an explicitly suggestive way,
explicitly related motions or movements and additionally flowing explicitly suggestive
material
 Physical conduct, including snatching, holding, embracing, kissing, licking, kneading,
showing private body parts, pointless contacting or other unwelcome physical conduct
 A business choice (counting advancement, downgrade, pay, and planning) made by a
boss dependent on the representative's accommodation to or on the other hand dismissal
of sexual direct.
 Submission to sexual conduct as certain or express state of getting or on the other hand
keeping work.

 Conduct that slanders or shows threatening vibe or abhorrence for a man in light of the
fact that of his//her sexual orientation and makes a scary, unfriendly or hostile work
condition.
 Any other sexual direct that absurdly meddles with another individual's work execution
or makes a scary, unfriendly or hostile workplace or unfavourably influences someone
else's business openings.
Methodology on How to Report Sexual Harassment
Every one of Kempinski employees hold the privilege to stop biased, irritating and additionally
hostile conduct coordinating towards him/her. Kempinski urges representatives to unreservedly
report occurrences of segregation or provocation without dread of backlash. Kempinski forbids
countering against any representative who has made a protestation about badgering or separation
or has collaborated in the examination of such a protest. Countering incorporates any business
choice or other lead made with the purpose to rebuff a worker for griping about or aiding the
examination of separation or provocation. Any representative who feels exposed to separation or
badgering ought to promptly report it to Shift Manager. You can likewise report your
protestation to the Area Director or Owner.as an option. The executive’s workers who witness or
get reports of prejudicial or hassling conduct are expected to instantly report such occasions to
Area Supervisor or Proprietor. The executive’s workers who neglect to make the report might be
liable to discipline.

Consequences of Sexual Harassment
Kempinski will explore your report completely, keeping privacy. In the event that the
examination reveals that lewd behavior was in play, Kempinski will take disciplinary activity
against the wrongdoer running from a notice to end.
Sexual Harassment towards the Customer
Kempinski representatives are precluded from oppressing or pestering clients, providers and
merchants, in view of race, shading, sex, religion, characteristic source, inability, sexual
introduction or some other unlawful reason, both over the span of work related exercises and at
organization supported preparing or capacities. The board representatives who witness or get
reports of unfair of bugging conduct are required to make suitable move among them promptly
revealing such conduct to the Area Supervisor or Owner.