Assignment: Employee motivation and organizational performance

Added on - 03 Dec 2019

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To assess the impact of using employeemotivation on IHG hotels
EXECUTIVE SUMMARYEmployee motivation and organizational performance are the major bases of the current study.Aim of this research was to assess the impact of employee motivation on IHG hotels of London.As per this aim author has formulated some objectives which focused on assessing significanceof employee motivation in hospitality sector. Including this, identification of the impact ofemployee motivation on performance of IHG hotels. Further, focus has also given on appropriateways through which employees can be motivated within IHG hotels.Regarding this, author hasconducted review of literature which has provided appropriate insights that helped inunderstanding research problem and developing research plan. Author has applied someappropriate methods of research such as positivism research philosophy, inductive researchapproach, exploratory research design and qualitative research strategy. Including this, primaryand secondary data collection methods had been applied for collecting relevant informationabout theresearch.Researcher has used ransom number sampling for selecting sample of 10managers of IHG hotel. All collected information are analyzed by thematic analysis. Analysisand discussion had concluded employee motivation was very important for improving individualas well as organizational performance. Including this, finding shave also reflected that IHGorganizationcouldincrease the level of motivation among staff members by different methods,such as providing appropriate working environment, training session, team activities, effectivecommunication and target and incentives.
TABLE OF CONTENTSIntroduction......................................................................................................................................4Background of the Research (Literature Review)..........................................................................5Aims/Objectives...............................................................................................................................9Research Methodology....................................................................................................................9Findings..........................................................................................................................................14Analysis, Discussion......................................................................................................................17Conclusions and Recommendations..............................................................................................18Reflective Statement......................................................................................................................19References......................................................................................................................................20
INTRODUCTIONEmployee motivation is one of the most important attribute of organizationalperformance because it helps in encouraging personnel to give their best outcomes forcompleting their roles and responsibilities in effective manner.It has been disclosedby differentresearchers that low motivation among employeescancreate different problems for anorganization such as high employee turnover, low performance and profitability, etc (Botha,Kourie and Snyman, 2014). So, each and every organization needs to focus on employeemotivation. The current research studywasbased on employee motivation and its impact onorganization’s performance and business activities. Regarding this, authorhas focusedon ahospitality organization of UK because at present most of the companies of this industry isfacing the problem on inappropriate motivation among employee and high employee turnover.Therefore, author has determined the actual impact of motivation on performance of employeesas well as organization (Buchanan and Huczynski, 2010). Regarding this, a very systematicprocess has been followed by researcher and this process comprised different steps such asbackground study, research methodology, data analysis and final conclusion. In addition authorhas also developeda reflective statements of the personal experience at the time of conductinginvestigation of the current subject (Dey, 2002).Research problemFrequent changes in needs and requirements of customers and capability of employeesfor providing better serviceshad not matched in the current business scenario. It was the majorissues for IHG hotels. It has been operating its business operations at international and nationallevels. In addition, for satisfying the needs and requirements of customers organization wasinvesting high amount of money in employee motivation by which company can improve itscapability towards satisfying needs of customers.But, organization was not capable to analyzethe actual impact of employee motivation on organization’sperformance (Garland and Garland,2012).So, for resolving this issue researcher has tried to determine the actual impact ofemployee motivation on employee performance of IHG hotels.Project rationalAs per the above discussion of the problem statement major research issue was todetermine the impact of employee motivation on organization’s performance. It had been the4|P a g e
major issue because IHG organization was investing high amount of money for motivatingemployees and improving their individual performance. But, company was not capable todetermine the association and impact between employee motivation and organizationalperformance (Hayes and Ninemeier, 2007). So, identification of positive and negative impacts onemployee motivation has become very important for the current investigation.It is an issue nowbecause, most of the research scholars have conducted research studies on employee motivationbut no one have investigated with respect to the hospitality sector of UK. So, author wanted todetermine the impact of personnel motivation for IHG hotel.Therefore, author has chosen thecurrent research subject.(Goddard and Melville, 2004). It is likely to aid in improving theirindividual performance.Significance of the researchFindings of the current investigation has become significant for different individuals,such as research scholars, managers, society and policy makers, etc. Using the findings andresults of the current investigation other research scholars have investigated similar researchsubjects on other industry and organizations. Similarly, using this research report managers ofhospitality organization have got appropriate knowledge of employee motivation which wouldhelp in developing organization’s strategies. Including this, they have motivated their employeeby different methods and improve the performance of organization. Research has becomesignificant for policy makers because it has helped in providing appropriate information aboutcustomer’s as well as personnel by which they have formulated favorable policies for employeesas well as organization.BACKGROUND OF THE RESEARCH (LITERATURE REVIEW)Employee motivationKrishnaswamy, Sivakumar and Mathirajan, 2009 has asserted that “motivation can bedefined as a behavior of an individual that reflects an appropriate reasons behind needs,requirements and wishes of individuals” (Krishnaswamy, Sivakumar and Mathirajan, (2009).Similarly, Kotler, Bowen and Makens, (2006) have concluded that “employee motivation can bedefined as an internal perspective of a personnel of an organization which influence them tocomplete their roles and responsibilities in effectual way” (Kotler, Bowen and Makens, 2006).Motivation plays very important role in increasing satisfaction level of employees. Along with5|P a g e
this, it helps in increasing interest of employees towards the job.What Is Motivation,2015 hasasserted that “motivation is a process for encouraging and guiding employees for attaining goalsand objectives in effective manner” (What Is Motivation,2015). Moreover, Albert and Ingulli,2011 has stated that “there are different factors which can affect the level of motivation amongemployees such as social, emotional, biological and cognitive factors” (Halbert and Ingulli,2011). These factors have positive and negative impacts on employee motivation which canincrease and decrease motivation among each personnel of an organization. So, differentorganization uses distinct methods for motivating employees for giving their best performance.Different research studies have concluded that “employee motivation has strong association withindividual as well as organizational performance”. So, organizations of different industry needsto focus on increasing employee motivation using various methods and techniques (Kalivas andVolkow, 2014).Motivational theories and modelsDifferent researchers have developed various motivational theories for increasingmotivation of employees. These theories were based on needs, requirements and wishes of eachand every personnel. Some theories also focus on circumstances and situations of organization.As per the review of literature and objectives of the research author has selected somemotivational theories for determining impacts of employee motivation on organization’sperformance (Motivational Techniques,2015). These theories are as follows:Maslow’s theory of motivation:It is one of the important theory of motivation and also called hierarchical theory ofneeds. As per this theory, every employee has their own needs so, organization should selectappropriate way to motivate them. According to the hierarchical theory of motivation majorneeds of employees are physiological, safety, love and belonging, esteem and self-actualizationneeds. Organizations can increase the level of employee motivation by satisfying these needs ineffective manner (Wild, Wild and Han, 2014). As per this theory all those employee who havesocial needs can be easily motivated by satisfaction of this needs by water, food and shelter, etc.As per this theory safety and security needs of employees can be completed by employment,health and safety, property and family. In addition, love and belongingness is also one of theimportant need of motivation and it can be satisfied by friendship, sexual intimacy and family.6|P a g e
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