MG414 Organisational Behaviour: Employee Motivation and Culture

This report examines the impact of employee behaviour on organisational success, focusing on Marks & Spencer. It analyses methods for motivating employees, differentiating between intrinsic and extrinsic motivation, and explores the influence of organisational culture on employee performance. A primary research survey was conducted among 20 M&S employees to gather insights on employee motivation and organisational culture, with findings presented and discussed. The report concludes with recommendations for improving employee motivation and fostering a positive organisational culture within M&S. Desklib provides access to a wealth of resources, including similar solved assignments and past papers, to support students in their academic endeavors.

Organisational
Behaviour

Contents
INTRODUCTION...........................................................................................................................3
1. Employee motivation...............................................................................................................3
2. Organizational culture.............................................................................................................4
3. Primary Research findings.......................................................................................................5
Discussion..................................................................................................................................12
Recommendations......................................................................................................................13
REFRENCES.................................................................................................................................15

INTRODUCTION
The organizational behaviour is defined as the ability to understands, motivate and
support a group of people who are working together in a team. It involved the study of what
people do in an organization and how that affect the organization's output. The organization
which is mentioned in report is Marks and Spencer, it is a British multinational company. The
speciality of Mark and Spencer is to selling clothings, cosmetics, food products and home
equipments. They expanded their company to Canada about forty years ago. This report
discusses about the impact of positive employee's behaviour on organization's success. Further,
the report also analysed some ways which help organization to motivate employees. Moreover,
this culture included the general optimism and beliefs that is implanted by the leaders to modify
the techniques.
1. Employee motivation
As per the views Bayanova and et.al. (2019) employee motivation means the passion,
innovation and dedication an employee always bring this to organization regularly. Motivation is
concerned and consequently occupied an employee to feels collaborative for the organization's
objectives. There are two types of motivation in employee which is discussed below:
Intrinsic motivation
It means that a particular employee to stay motivated within the organization. That means
they want to perform good at their workplace. The effect of their performance is based on their
optimism. According to Elsbac and Stigliani (2018) this motivation helps employee to learn new
languages for their own growth not for organization. An employee's implanted optimism are
normally the powerful motivational component. Such employee's have ordinary qualities like
acceptation, excitement, distinction and enthusiasm to achieve success.
Extrinsic motivation
As stated by Isensee and et.al. (2020) this motivation in employees usually means to
motivate particular employee is excited by outer component like profit and knowledge. In this
motivation instead of inside people get motivated from outside and that helps them to complete
their tasks. The external motivation includes bonuses and awards which helps them to stay
motivated and organization can provide positive feedback from them.

There are some ways to helps in motivate employees:
 Employee motivation survey- By using online study, with the help of software program
it can conduct the individual's motivation surveys. This survey helps them to give
genuine and proper feedback about their content and opinions.
 Employee satisfaction survey- Employee motivation count on many factors which can
be better work environment, framework, duties and responsibilities.
 Create amazing work environment- The work environment of an organization badly
impact the employee's mood. That depends upon the atmosphere of an organization to
maintain the staff's mood for accomplishment of an objective.
 Providing flexibilities- Not all the individual staff are same, some may prefer the office
time nine to five working. Others not prefer this much of time, some employees like
coming to wok on daily basis, and other may prefer to work from home for their
comfortableness. By allowing them some flexibility to work as they want to do it on their
own which helps them to stay motivated.
2. Organizational culture
In the opinion of Lorincová and et.al. (2019) organizational culture is the accumulation of
belief, requirements and pattern that lead and modify the activities of all the group members.
Cultures generated through stability and reliable behaviours. The organizational culture influence
all the features of the company from timing to quality of bidding status and employee
performance. When office culture fit with the employees, they are probably started feeling more
comfortable, assisted and valuable. As mentioned by Ozkeser (2019) companies that arrange
culture as a most essential feature that also affect the organization's culture in positive way.
As per the views Paais and Pattiruhu (2020) organization culture consider an
organization's demand, capabilities and belief as well as the values lead the individual's
behaviours and stated in employees self- observation, essentials and fundamental interactions
with external world and upcoming demands. Culture also consider the organization's sight,
belief, criteria, method, signal and languages. According to Syakur and et.al. (2020) culture
explicit how their concept perform out in the work spot. The tension of individual's behavioural
factor and how organizational culture immediately determine the behaviours of employees inside
the organization. The organizational culture impact the way employees interact, the

circumstances inside where skill is generated, the action they concerned about the sudden
changes and finally the mode they share the proficiency.
As per the views of Van der Kolk, van Veen-Dirks and ter Bogt (2019) organizational
culture refers to the operational values, contents and theory of organizational employees. It might
be determined by components such as past records, plan and automation. This culture mention
that culture of an any kind of organization regarding government office and business systems. In
business phase such as firm culture and organization's culture are frequently used to states to a
related conception. As mentioned by Azeem and et.al. (2021) if organizational culture has make
a view as the object that indicates an organization, it can be influenced and changed to depending
up on leaders and employees.
As stated by Bayanova and et.al. (2019) this culture explains the proper manner to act
inside the organization, it included of common optimism and beliefs implanted by managers and
then interface and strengthened through several techniques. According to Fitria (2018) employer
has an essential duty in continue a powerful culture, opening with enrolling and selecting
applicants who will share the organization's beliefs and thrive in that culture development of
positions and training and practices.
3. Primary Research findings
In this section, it has been focused on the primary research analysis, using a method of
survey questionnaires to gather or collect relevant information about the topics- employee
motivation and organisation culture (Virgiawan, Riyanto and Endri, 2021). For this report, it has
been conducting the primary survey so that it has been targeted audience of 20 employees of
M&S. Through this process, it can be identified the perception of employees and integrate them
in logical discussion.

Questionnaires – Employee motivation
Theme: 1 employee’s motivation of superiors in the workplace.
Q. 1 Are you satisfied with employee’s motivation of superiors in the workplace
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
9
3
5
3
Total 20
Table: 1
Figure: 1
Data Interpretation-
As per analysis, it has been focused on the concept of employee motivation and used by
supervisor in the workplace. It helps to easily encourage or motivate staff members to handle the
task in proper manner. That’s why, an enterprise can be used the concept of employee motivation
by supervisor and build a strong coordination with staff members. Based on the discussion, it can
be examined that 9 respondents are very satisfied, 3 respondents are satisfied, 5 respondents are
very dissatisfied and 3 respondents are dissatisfied.

Theme: 2 Employee motivation approaches are sufficiently encouraging the potential staff
members towards goals & objectives.
Q. 2 Do you believe that employee motivation approaches are sufficiently encouraging the
potential staff members towards goals & objectives.
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
9
4
5
4
Total 20
Table: 2
Figure: 2

Data Interpretation-
In above analysis, it has been examined that maximum respondents are agreed with
statement- “employee motivation approaches are sufficiently encouraging the potential staff
members towards goals & objectives”. It has obvious thing to encourage the staff members
where they can feel so much motivated and achieve desirable goals or objectives. On the basis of
evaluation, it has found that 9 respondents are very satisfied, 4 respondents are satisfied, 5
respondents are very dissatisfied and 4 respondents are dissatisfied. Every respondent are sharing
their opinion on the basis of experience, which have gained the desired results or outcomes.
Theme: 3 manager or supervisor directly affect the job performance.
Q. 3 Does the manager or supervisor directly affect the job performance
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
10
3
5
4
Total 20
Table: 3
Figure: 3

Data Interpretation-
On the basis of analysis, it has been analysed that maximum respondents are agreed with
statement- “manager or supervisor directly affect the job performance”. It became obvious that
job performance will directly affecting the supervisor in the workplace. On the basis of
evaluation, it has found that 10 respondents are very satisfied, 3 respondents are satisfied, 5
respondents are very dissatisfied and 4 respondents are dissatisfied. Every respondent are sharing
their opinion on the basis of experience, which have gained the desired results or outcomes.
Questionnaires – Organisation culture
Theme: 4 a flexible organisation culture increases the performance of employees at workplace.
Q. 4 Do you feel that a flexible organisation culture increases the performance of
employees at workplace.
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
9
4
4
5
Total 20
Table: 4
Figure: 4

Data Interpretation-
On the basis of analysis, it has been analysed that maximum respondents are agreed with
statement- “a flexible organisation culture increases the performance of employees at
workplace”. This is why because of providing the better opportunity for employees regarding
work-life balance. On the basis of evaluation, it has found that 9 respondents are very satisfied, 4
respondents are satisfied, 4 respondents are very dissatisfied and 5 respondents are dissatisfied.
Every respondent are sharing their opinion on the basis of experience, which have gained the
desired results or outcomes.
Theme: 5 Create or develop comfortable working culture in the organisation.
Q. 5 Is it possible to create or develop comfortable working culture in the organisation?
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
9
5
3
5
Total 20
Table: 5
Figure: 5

Data Interpretation-
In above diagram, it has been concerned about the comfortable working culture in the
organisation. On the basis of analysis, it has found that maximum respondents are agreed with
statement- “a flexible organisation culture increases the performance of employees at
workplace”. This is why because of providing the better opportunity for employees regarding
work-life balance. On the basis of evaluation, it has found that 9 respondents are very satisfied, 5
respondents are satisfied, 3 respondents are very dissatisfied and 5 respondents are dissatisfied.
Every respondent are sharing their opinion on the basis of experience, which have gained the
desired results or outcomes.
Theme: 6 Organisation culture can be improved to make a high profitability rate in the
competitive marketplace.
Q. 6 Do you think that organisation culture can be improved to make a high profitability
rate in the competitive marketplace?
Possibility Response
Very satisfied
Satisfied
Very dissatisfied
Dis-satisfied
9
6
4
5
Total 20
Table: 6

Figure: 6
Data Interpretation-
In above chart, it has been focused on the organisation culture that are helping to improve
business and make a high profitability rate in the competitive marketplace. Discussion had made
through interpretation and identify the importance of business culture. Based on the analysis, it
has been summarised that 9 respondents are very satisfied, 6 respondents are satisfied, 4
respondents are very dissatisfied and 5 respondents are dissatisfied. Every respondent are sharing
their opinion on the basis of experience, which have gained the desired results or outcomes.
Discussion
According to the data interpretation, it has been identified the concept of employee
motivation and organisation culture. Conducting a survey questions and identifying the opinion
or view point on two topic. Throughout analysis, it has been summarised that engage with
relevant information or data, in order to provide the brief idea about the flexible working
environment, role of supervisor in terms of motivation. Based on the estimation, it has concluded
that 60% to 70% respondents have shared their idea, assumption through experiences,
representing the significance where the level of employee motivation helps to build a confidence
among the potential staff members in the workplace. On the other hand, organisation culture is
also supporting the M&S in terms of business expansion. It was true that employee motivation
level depends on the culture or environment of enterprise. The data interpretation can be
categorised into different manner. It include very satisfied, satisfied, very dissatisfied and
dissatisfied. These kind of options are quickly inspiring & motivating the employees to achieve
desirable goals, objectives.