Strategies for Enhancing Employee Performance: A Case Study

This report delves into strategies for enhancing employee performance within organizations, with a specific focus on Al Sadafa Women Center in Jubail, Saudi Arabia. It identifies key research questions related to measuring employee performance, potential improvement strategies, and challenge...Read More

Running head: HOW TO IMPROVE EMPLOYEE PERFORMANCE
HOW TO IMPROVE EMPLOYEE PERFORMANCE

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Table of contents
Introduction......................................................................................................................................3
Problem identification.....................................................................................................................4
Review of literature.........................................................................................................................4
Introduction..................................................................................................................................4
Employee performance measurement..........................................................................................5
Strategies to improve employee performance at workplace........................................................7
Training and development strategies...........................................................................................8
Empirical studies........................................................................................................................10
Gap of Literature........................................................................................................................10
Conclusion.................................................................................................................................11
Hypothesis.....................................................................................................................................11
Research methodology...................................................................................................................11
Limitation......................................................................................................................................12
Data analysis and interpretation.....................................................................................................12
Conclusion.....................................................................................................................................18
References......................................................................................................................................20

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Introduction
Employee performance is a key parameter based on which the performance of an organization is
measured. Employees play an important role in an organization's operations and efficiency in
which an organization performance its operational activities. Hence, the performance of the
organizations is mainly dependent on the performance of the employees. It can be stated that a
company needs to extract the most efficient performance from their employees in order to make
her overall performance highly efficient. The purpose of the current study is to demonstrate the
knowledge regarding the strategies which company can use to enhance their employee
performance and to ensure that the performance of employee archives a sustainable rate of
growth which will ultimately be beneficial for the organization. The company has been
contracted in the current research project is Al Sadafa Women Center which is Royal
Commission women centre in Jubail, Saudi Arabia. The women's centre renders service for
training programs, kindergartens and sports club operations. The company also provides space
for gatherings and events as there other income sources. The research questions and research
objectives as follows:
Research Questions
1. How is employee performance measured?
2. What are the potential strategies through which companies can increase employee
performance?
3. What are problems in implementing strategies for improving employee performance at
the workplace?
4. What are the ways in which the following can be mitigated in an efficient manner?

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Research objectives
1. To know How is employee performance measured
2. To know What are the potential strategies through which companies can increase
employee performance
3. To understand problems in implementing strategies for improving employee
performance at the workplace
4. To recommend ways in which the following can be mitigated in an efficient manner
Using the above research questions and objectives the researcher can effectively articulate an
informative cob conclusion based on which significance of improving employee performance in
a company can be known.
Problem identification
Employee performance is considered as a key element and issue which will be discussed in the
current research paper. It can be said that employee performance is a key concern of the firm.
Every company wants there employee to work well and with efficiency to help the organization
in meeting their objectives. The problem which will be discussed on the current research appears
to in what ways and how to improve an employee performance at the workplace. The company
named Al Sadafa Women Center is seeking to improve the employee performance of the
company that will help the following in increase their operational efficiency and to give their
operational objectives in an efficient manner (Guan, & Frenkel, 2018).
Review of literature
Introduction
In order To ensure that every organization is properly supported with enchanting employees
around them, there is a requirement for motivating them to a certain level. Achievement of work

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and examples of performance improvement is quite evident around the world as it helps in
making sure that there are quality and development opportunities. In response to the requirement
of making sure that there is performance improvement among the employees in a society of
Saudi Arabia, there must understand corporate background reason to make that happen. The
direct relationship between revenue and performance of the employees in an organization need to
be clarified. The authority of an organization gets to see the efficient and efficient clarification of
revenue gathering when there is performing employees in the organization in accordance with
the requirement of the management (Chen, Eberly, Chiang, Farh & Cheng, 2014).
The possibility of performance and development of an organization are directly related to each
other. The productivity of an organisation and consistent evaluation of organizational target is
also developed with employees performing to the level best. Skilful employees in an
organization do not require much of enrichment motivating bored however, there is situation
there is an important requirement of providing them with acknowledgement about the
requirement of efficiency in their work. Importance of employee performance also related to that
of customer experience increment. The increment of customer experience is also directly related
to that of increasing for the ensuring of performance appraisal among employees in an
organization (Anitha, 2014)
Employee performance measurement
Discussing for the improvement of the employee performance, it is required to first find out the
performance of employees in order to improve their overall performance in the work field
(Boxall et al. 2015). It is an important factor and part to measure the performance of the
employees for the betterment of the performance of the employees, as it develops the required
and developed fields of the employees and distinguishes the parts where they need to improve.

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Different organisations and companies use different methods to measure employee performance,
few of them are as follows:-
● 1. Management by objectives- In order to better management organization in the
company, the managers organize the workload between each employee. The aim of the
employees is to meet the goal expectation of the given target which is considered as their
goal. The employee performance measurement is based on the results based on the
performance towards their goal.
● Number of errors- the number of error by one employee can also signify the employee
performance measurement. If it is more likely to get more error in the work done
especially in the field of computer programming, then it is to be said the performance of
the employee should be improved. And on the other hand, the productivity is also
checked in this, as because lesser the error in a workplace, more productivity reflects in
the job done.
● Number of sales- the measurement of sales is a way to identify the performance of the
employee in the field of sales and management. The simple as it can be, the more the sale
of a product in the same field the better the performance of the employee. It is one of the
easiest and simple way to measure employee performance (Zeng, Phan,, & Matsui,
2015).
● Revenue per employee- It is said to be the revenue generated by per employee in the
revenue generated for the company. It is calculated by the revenue per full-time
equivalent = total revenue / full-time equivalent. It describes the overall performance of
the individual employee that how much revenue are they able to generate annually and
describe the performance of the employees.

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Strategies to improve employee performance at workplace
There are many techniques to improve employee performance in the workplace. One of the most
common but hard to put into practice is to be afraid to delegate. Give responsibilities to the
qualified employee and trust them that they will perform the given tasks well. This help to build
up leadership qualities and skills between the employee and ultimately this will benefit your
company as well. A company hired every employee for a reason, so give your employees a
chance to prove it. Match skills and give responsibilities according to that to your employee for
maximum efficiency in the work. Employees who are creative and out of the box thinker are
great to pitch new ideas to the client. But they can't able to perform or work well with rules and
regulation.
Communication is also one of the key factors to improve employee performance in the
workplace. (Nielsen, K et al (2017)) Every company knows that communication and interaction
between the employees are essential for a productive workplace. The most effective way of
communication between manager to an employee is voice-to-voice communication, or by having
a quick meeting can solve the matter way faster than by exchanging emails.
Training the employee well is also one of the best structural activities to improve performance.
Learning skills in the workplace is a very efficient way to train the employees.
Employees learn only 10% from the formal training, other 90% come from interacting with the
other co-workers and employees at the workplace. Seminars, mentoring and workshops are also
effective ways for training employees and improve their performance in the workplace.
Keeping goals clear and focused also helps to improve the performance of an employee in the
workplace. If you can not define the goals properly, employees will be less productive. So every
company should define the goals clear and narrow as possible to their employee. Employees will
be more efficient if they have a focused goal to aim for.

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Feedback and reviews are also one of the best ways to improve the performance of the
employees. According to Ganta, V. C. (2014) a company should spend as much as time as
possible to praising their employees rather criticizing them. Do not ignore the weakness, but do
not make weakness the only focus area of feedback. Encourage your employees to express
themselves. Listen to your employee problem and try to solve, this will build up the relation and
your employees will be more efficient in the workplace. 68% of the employees feel fulfilled
when they receive regular feedback.
Appreciation, encouragement, rewards and incentives also work best to improve employee
performance. When you want your employee to be more efficient then give them a reason to do
so. When a company recognize and encourage their employee for their good piece of work then
the feels appreciated and it is directly proportional to the increase in their productivity and
efficiency. There are many ways to rewards your deserving employees like to take them out for a
meal, extra paid off for extra time, send an appreciation letter in handwriting, etc.
Training and development strategies
Training and developmental strategies are very important for a company to train and develop the
operational activities of their employees. This enables the company to efficiently handle the
employee activities and performances during the year. In this context it is to be added that the
company must identify and observe the employee efficiencies and skills regarding the objectives
performances and knowledge in order to determine the sections in which the company needs to
work on in order to provide effective employee balance. Thus it can be said that that specific
training and development programs are important in order to increase the overall working
environment as well as the employee contributions during the year. In order to increase the

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employee efficiency some training and development tasks can be undertaken which are as
follows
1. Skills and efficiency drills
An employees should be able to perform specified operations and tasks during the year or it
should be engaging in specialised activities for the year. Thus the identification and development
of the employees skills and efficiency is important for the development of departmental works
and activities during the year. Skills and efficiency can be developed through specialised training
regarding specific tasks and activities which will polish the overall skills of the employee
(Dabholkar, P. A. 2015).
2. Communicational tasks
Communication activities should be performed in the organisation in order to enhance the
communicational skills and techniques of the employees for the efficient work environment of
the organisation. Thus the communication skills of each employee must be identified and
enhanced during the year in order to get the smooth and efficient working environment and team
wok of the company. Communicational skills mostly develops in group assignments and tasks
allocated between the team members.
3. Teamwork development
Development of teamwork is essential in order to gather the required information and knowledge
regarding the development of the overall aspects and organisational operations. Teamwork
mainly develops in certain situations where the team members gathers around and share the job
details along with the procedures and beneficiary techniques to conduct the jobs.
Misunderstandings and other conflicts are also minimised with the help of advanced and
understanding team work.

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List of skills acquired during training
The list that has been acquired by me through training skills in an company are as follows:
1. Communication skills; It can be said that through training my communicational skills have
been benefitted in effective manner and I have acquired efficient communication skills o perform
effectively at workplace.
2. Working skills: I have learnt about the work approach and work ethic within the company that
will be needed in order to perform the operations of the company.
3. Team work: I also acquired the skills of working in a team through effective communication
and coordination and with proper delegations of operations within the team.
Empirical studies
According to (Khan & Batool,. 2016) it is to be said that the organizations in the international
market have applied several techniques and methods in order to imply better and smoother
employee performances in order to gain organizational returns. In this context it can be said that
(Parke et al. 2016) stated that the enhancement of the employee performances are mainly
obtained by implying distinguished methods and procedures in the training and periodic tasks.
Thus the development and enhancement of the employee performances are mainly done by the
organization with the help several scheduled tasks and operations along with the multiple
accomplishment training operations. Empirical studies of (Watt, Waterson, , & Grant-Casey,
2018, August) have reflected that the enhancement of the employee efficiencies and skills
development depends on the organizational infrastructures along with various environment in
which they are trained and observed. Those are not only the organizational structures of the
company should also be employee friendly and must have the flexibility regarding employee
turnovers and adjustments. The identification and development of the employees skills and
efficiency is important for the development of departmental works and activities during the year

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which provides better and smoother operational benefits to the organization regarding the
organizational operations (Guo, Liao, , Liao, & Zhang, 2014).
Gap of Literature
The gap in the above previous literatures relevant to the subjected topic is that all the above
stated articles have demonstrated knowledge limited too few strategies which can be used by a
company in their developments of an employee performance at workplace. Where as in this
literatures review there has been discussion over the different dimensions, strategies and aspects
related to the ways in which employee performance can be improved.
Conclusion
Concluding on the above literature review it can be said that employee performance is essential
part of an overall organizational performance. It is important to enhance the employee
performance so that the overall performance of the company is improved. It can be said that the
Hypothesis
There are two hypotheses that has considered while conducting the research process and the
basis of literature review and data analysis the following has been accepted and rejected:
1. To improve employee performance motivation is needed . {Rejected}
2. To improve employee performance training and development is needed. {Accepted}
Research methodology
Methodology is a strategy to apply the theoretical analysis of the methods and studies applied to the
particular article, modal or theory. It does not provides the ways to find the solutions of the problems but
it helps identifying them in the given articles by analyzing the methods and studies used in the making of
the article.

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Research design used the given article is very descriptive, a straightforward language, does not requires
much definitions and explanations. Research type that is used for the particular article are qualitative and
quantitative, these are two different types of the research type used for the article. The sampling method
used for the particular article is random sampling, meaning that the subjects taken for the discussions are
taken random and not all and every point is covered. The data sources used for writing the research work
are primary and secondary data sources, meaning the data sources are both from the research papers,
articles , newspaper and also from the dedicated famous authors writing classic books for improving
employee performance. Providing the overall data required for the article, more than enough data sources
are given. These were few points of research methodology used for the developing this article (Adler et
al. 2016).
Limitation
The limitations in the given research can be described as time limited and the sources required to
write the research were also limited. The time of submission given for the particular article was
quite less, therefore becoming difficult complete task in time. The times allotted for a given job
is also important in order observe the research. In academic writing the sources for the article
used is also taken reference from academic articles, hence, it is may not efficient results but it
provides nice overall idea about the topic. These were the limitation for the given study
mentioned (Mone & London, 2018).
Data analysis and interpretation
The data analysis will conducted through the data collected in the survey having 80 respondents
to questionnaire prepared under the Likert scale this will also include some demographic
question to check the viability of the respondents. The analysis of the data are as follows:

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What is your educational qualification?
Options Percentage Total No of
respondents
Responds
High School 20% 80 16
Graduate 43% 80 34
Post Graduate 31% 80 25
Above 6% 80 5
Are you an employee?
Options Percentage Total No of
respondents
Responds
Yes 86% 80 69
No 14% 80 11

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Do you agree that motivation improves employee performance?
Options Percentage Total No of
respondents
Responds
Strongly Agree 13% 80 10
Agree 13% 80 10
Neutral 6% 80 5
Disagree 19% 80 15
Strongly disagree 38% 80 30

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Do you agree that performance measurement is needed before improvements ?
Options Percentage Total No of
respondents
Reponds
Strongly Agree 31% 80 25
Agree 39% 80 31
Neutral 3% 80 2
Disagree 13% 80 10
Strongly disagree 15% 80 12

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Do you agree that training and development is needed to improve employee performance?
Options Percentage Total No of
respondents
Responds
Strongly Agree 44% 80 35
Agree 33% 80 26
Neutral 3% 80 2
Disagree 9% 80 7
Strongly disagree 13% 80 10

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From the above graphs and tables it can be said that the respondents are majorly well educated
and are employees at different companies. This makes it sure that the sources of responds are not
general in natures and the information is being received from a genuine sources which will
provide a better view of the subject study. It can be seen in the above tables that on the question
on whether the respondents think that motivation is core driver employee performance that
following respondent majorly in a negative manner (Ganta, 2014). This means that employee do
not think that through motivational only employee performance can be increased. Whereas on
the question of training and development major populations of the respondents felt that through
the help of effective training and development program the performance of an employee can be
increase in an efficient manner. It can be said that the in the question of if it's essential that firm
measures performance before improving on them the employees said that it is very necessary that
the performance of the organization is measured before there are improved through effect
manager and training program. Overall it can be said that the employees agreed that training and
development are the ways through which a company can develop their employee performance

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and can also develop and efficient system through which the employee’s efficiency at workplace
increases (Nielsen et al. 2017).
Conclusion
Form the above context it can be said that for any particular given company the dedication and
involvement of employees towards their job or work is very important as it create a base for the
improvement of the company. It decides whether the company will have a nice employment
results and develop a good job profit to enter new employee thus creating overall positive brand
value of the organization. On the other hand it also decides whether the company will have
downfall or non-progressive environment within the company premises, thus creating a negative
all over report the given organization. First of all, for the improvement of the employee
performance, the identification of the problem the employment sector, that what is the problem!.
To find out the problems within the employment fields there are several methods described in the
above article. The necessary steps required to solve those problems will be like to applying
potential strategies through with the performance of the employees will be increased , identifying
the problems through with the potential strategies are not be implemented and getting an overall
view of mitigating employee problems out of them. Also in order to improve the performance of
the employees it is also necessary to initially measure the employee performance to know the
field where the improvement is required for every employee. The ways to measure the employee
performance is mentioned in the above article in very detailed manner, it is more likely to follow
those. After having an idea of the employee performance regardless of the fact it is positive or
negative, the necessary steps to improve performance of the employees are mentioned in
strategies. Strategies of improve the performance are mentioned in detailed manner in the above
context and it can be helpful to improve and develop the performance of the employees. Atlas

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the most important part comes in, applying the strategies to improve the performance of the
employees in real field it can be done by the help of training and development strategies giving a
steady and balanced way to improve the performance of the employees, thus stay in the track of
learning and develop.

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Appendix
What is your educational qualification?
Options Percentage Total No of
respondents
Responds
High School 20% 80 16
Graduate 43% 80 34
Post Graduate 31% 80 25
Above 6% 80 5
Are you an employee?
Options Percentage Total No of
respondents
Responds
Yes 86% 80 69
No 14% 80 11
Do you agree that motivation improves employee performance?
Options Percentage Total No of
respondents
Responds
Strongly Agree 13% 80 10
Agree 13% 80 10
Neutral 6% 80 5
Disagree 19% 80 15
Strongly disagree 38% 80 30

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Do you agree that training and development is needed to improve employee performance?
Options Percentage Total No of
respondents
Responds
Strongly Agree 44% 80 35
Agree 33% 80 26
Neutral 3% 80 2
Disagree 9% 80 7
Strongly disagree 13% 80 10
Do you agree that company use training over motvation for employee performance
enhancement ?
Options Percentage Total No of
respondents
Responds
Strongly Agree 75% 80 60
Agree 19% 80 15
Neutral 3% 80 2
Disagree 1% 80 1
Strongly disagree 3% 80 2
Do you agree that company belive motivation is subsidiary to traning and development?
Options Percentage Total No of
respondents
Responds
Strongly Agree 44% 80 35

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Agree 31% 80 25
Neutral 13% 80 10
Disagree 6% 80 5
Strongly disagree 6% 80 5
Does your vompany has training and development process in there HR department ?
Options Percentage Total No of
respondents
Responds
Yes 81% 80 65
NO 19% 80 15
Is your company's training effecit to increase employee performance at workplace ?
Options Percentage Total No of
respondents
Responds
Yes 74% 80 59
No 26% 80 21
Do you agree that your pefromance has increase through traning and development from HRM of
tour company ?
Options Percentage Total No of
respondents
Responds
Strongly Agree 30% 80 24
Agree 45% 80 36
Neutral 13% 80 10

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Disagree 6% 80 5
Strongly disagree 6% 80 5