Employee Relations in Marks and Spenser : Report

Added on - 22 Jul 2020

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EMPLOYEE RELATIONS1
ContentsINTRODUCTION...........................................................................................................................3TASK 1............................................................................................................................................31. 1 Unitary and Pluralistic reference’s frames......................................................................31.2 Change in trade unionism can affect employee relations.................................................41.3 Role of major players in employee relations....................................................................4TASK 2............................................................................................................................................52.1 Procedures to deal with conflict situations.......................................................................52.2 Key Features of employee relations in a selected conflict situations...............................62.3 Effectiveness of procedures used in conflict resolution...................................................7TASK 3............................................................................................................................................93.1 Role of negotiations in collective bargaining...................................................................93.2 Impact of negotiation strategy........................................................................................10TASK 4..........................................................................................................................................114.1 Influence of EU on industrial democracy.......................................................................114.2 Methods to encourage employee participation...............................................................114.3 Accessing impact of Human Resource Management on employee relations.................12CONCLUSION..............................................................................................................................12REFERENCES..............................................................................................................................142
INTRODUCTIONIn the present business environment companies have to face many kinds of challenges. Insuch a scenario it is essential for the firms to make good relations with its most valuableresources i.e. its workforce (Gupta and Kumar, 2012). An employee relation is the term used forthe relationship that is maintained by the employers with its employees. There are several factorsthat influence employee relations. It is essential that employers regularly communicate with theirworkers so as to maintain healthy relations with them. Healthy relations with workers help inincreasing the productivity of theirs and hence the overall performance of the firm getsenhanced. Role of HR managers and Employee unions are very essential. ER helps inmaintaining the motivation of the employees so that they can understand themselves as the partof the firm. Marks and Spenser is one of the biggest retailers of the United Kingdom and hasemployee strength of around 85000 employees. Maintaining relations with such a largeworkforce is a difficult task and effective strategies need to be maintained. This report highlightsthe role of trade unions as well as HR managers to maintain the employee relations. It alsodescribes importance of collective bargaining role in negotiations.TASK 11. 1 Unitary and Pluralistic reference’s framesBoth these features have association with employee relations that can be detected in twodifferent methods namely unitary and pluralistic frame of references. Both the approachesare having varied perception as well as view point which is linked with the methods usingwhich relations between employees and employer is maintained. It is in the welfare of thefirm. In the Unitary reference frame the relations lies around the fact or belief that powerof taking crucial decisions within the firm is with few individuals only or say with themanagement, It also suggest the fact that leaders of Marks and Spenser is having variouskinds of roles and responsibility. One of the prime role in this regards is increasingcommitment and loyalty among workforce towards the company. Using team culturewithin an organisation can help in achieving tasks efficiently (Devonish, 2013). Thisperspective also believes that trade unions are inefficient in solving conflicts that arises dueto various reasons. It reduces the overall capacity of the firm and management cannot doanything regarding this. On the other hand pluralistic approach has slightly different3
perspective which suggests including employees in the process of decision making. Itdefines the role of firm as a mediator and considers the role of trade unions highlyimportant. It also showcase that ER can be maintained by performing series of negotiationsand consensus among employee and mangers using process of collective bargaining. Bytaking use of both the approaches Marks and Spenser maintains its relations withemployees. It depends on the scenario in which company is facing.1.2 Change in trade unionism can affect employee relationsER is subsequently affected by the alterations in the Unionism. It is the society of theworkers that works together for safeguarding the interest of each other. Increasing pay scale aswell as making positive environment workers are some of the primary roles. Trade Unionismcame into existence in the year 1894 where many workers joined it in the same year. There areseveral kinds of trade unions existing in UK like congress community and youth employee.Various macro factors affect the variations in the Unionism such as:Political and Legal: Any kind of changes in the labour related policies or politicaldecisions can affect the ER inside the Marks and Spenser that too in a better way. Manyissues arise when the enterprise does not obeys the laws set by regulatory authorities ofthe nation which ultimately affects relations among firms and trade unions (Bach andKessler, 2011). Trade union helps in pressurising government to take decisions in thefavour of employees.Technological: Introducing technology in the working process always leads to job cuts orsay many types of retrenchment is encouraged. Trade unions plays an essential role insafeguarding employees from such retrenchments. They affect the relationship betweenemployees and employer hence lock-outs and strikes in this process is carried out.It has been analysed that changes in trade unionism have a greater impact on a employeerelations because main objective of this institution is to prevent rights or interest of laboursperforming at workplace. Thus, it is understood that higher authority of an association isimplementing number of changes which is described as follows:-Implement laws or acts for protecting employees rights at workplace.Conduct health or safety acts such as; occupational health and safety.Provide necessary remuneration laws.4
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