INTRODUCTIONRelationship between the employee and the employer of the organisation is known asemployee relationship. An organization with good employee relationship programs provides fairand consistent treatment to all workers so that they can be made committed towards their job andloyal towards its operations. These programs are aimed at providing effectiveness and efficiencyin resolving all such problems which are generated from working situations. This includes thedevelopment of human resource strategies as a way of resolving any concerning matter at theworkplace by together considering a smooth functioning of work (Greenwood, 2013). Thepresent report is based on a similar consideration of employee relations where it has involved thedescription of such significant aspects of all organisations. It has also enlightened the fact ofdifferent frames of references in an organisation. The current report is based on a selectedorganisation called British Airways where it is a well-known company profoundly operating inthe field of airlines and is recognised all over the globe. Herein, various conflicting situationshave been analysed and on whose basis, certain effective means such as negotiation andcollective bargaining have been analysed as a way of resolving the disputes. TASK 11.1 There are two main processes which need to be adopted for providing healthy relationsbetween employees. These are unitary and pluralistic frames of reference. These frames arebeneficial for developing different types of approaches used in generating results. Unitary framerefers to the way of thinking, a mind-set, assumptions, values and principles as well as practicesrelating to management and organizational membership (Batista, 2013). It is a concept on theemployment that lay stress on the shared interest of the members of an organisation. Thisviewpoint assumes that conflict is abnormal and is caused by the troublemakers, badcommunication and poor management. This frame states that in order to achieve success,members of enterprise must develop same types of goals, objectives and values which areessential for the overall development of firm. The unitary perspective finds its way throughimplementation of mission statement and measures actual success through achievements ofobjectives. In pluralistic frames of reference, organizations are made up of powerful and subdifferent types of groups each with its own values and methods. In this, two major subgroups are1
management and trade unions. In pluralistic framwork the organisation is perceived as beingmade up powerful and different sub groups, each with its own legal loyalties and with their ownset of objective and leaders. The two main sub-group in the pluralistic perspective are themanagement and trade unions.Unitary process helps in analysing different types of teams that will be beneficial for theaccomplishment of organizational goals and objectives which will increase overall efficiency ofcompany. Pluralistic perspective will help in providing both organizational and personalobjectives. Company plays an important role in developing both types of frames as it will affectemployees and organization in different ways suitable for generating better results and analysis(Greenwood, 2013). For employees, it is most important as it will provide satisfaction to them bydeveloping their personal and professional skills which can be beneficial in developing ethicsand cultures based on working of an enterprise. For managers and top authorities of BritishAirways, considering the aforesaid frame of references, it is important to undertake efficientmeasures for a sustainable continuation of employee- employer relationship at their workplacefor a long-term period. This is mainly on considering the fact where British Airways is known tobelieve upon the application of unitary frame of reference. 1.2 The trade unions are the community which is working for the well being of the workerclass of any organisation. They always try to maintain the relationship between the worker classand the management team. And any changes in the trade union will directly affect organisationemployee's relationship directly or indirectly. Other benefits may be like increasing pay scale,developing healthy and positive as well as fair working environment (Trkman, 2010). In the midof 19th century in London, it used to develop moderate union models which were not sobeneficial for employees. But as time increases, their model started diminishing and newmethods are created which helped them in developing benefits of workers and organizationsboth. With development of various resources, trade unions have created various operations inUnited Kingdom which will help them in developing effective systems used in communicationand also supports in generating better results. On the other hand, different changes are takingplace which helps British Airways in developing better employee relations. There are various2
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