Employee Relations Report: Tesco's Strategies and Challenges

This report provides an in-depth analysis of employee relations within Tesco, a multinational grocery company. It begins by exploring the unitary and pluralistic frames of reference, highlighting their impact on employee relations and organizational performance. The report then examines the influence of trade unionism and technological advancements on employee relations, including the role of key players such as managers, workers, and government bodies. It delves into conflict resolution procedures, addressing disputes among staff members and between the company and its workers. Furthermore, the report discusses the features of employee relations, the effectiveness of conflict resolution processes, and the role of negotiation in collective bargaining. Finally, it evaluates the impact of EU regulations on industrial democracy and the influence of human resource management on employee relations, offering a comprehensive overview of the strategies and challenges in managing employee relations within Tesco.

Employee Relations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Unitary and pluralistic frames of references.........................................................................1
1.2 Change in trade unionism have affected employee relations................................................2
1.3 Role of important players in employee relations..................................................................3
TASK 2............................................................................................................................................5
2.1 Procedures an organisation should follow when dealing with different conflicts situations 5
2.2 Features of employee relations..............................................................................................5
2.3 Effectiveness of process used in selected conflict situations................................................6
TASK 3............................................................................................................................................6
3.1 Role of negotiation in collective bargaining process............................................................6
3.2 Impact of negotiation strategy...............................................................................................7
TASK 4............................................................................................................................................7
4.1 Influence of EU on industrial democracy.............................................................................7
4.2 Methods used to gain and improve decision making process through employee
participation.................................................................................................................................8
4.3 Impact of human resource management on employee relation.............................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11
...................................................................................................................................................12

INTRODUCTION
Employees are the main and important assets for every business organization because
they contribute in overall success of company. For attaining the same, it is also essential for
manager to maintain relations with employees to improve overall performance level of firm.
With the help of this, manager maintains a positive work environment at workplace in which
workers get motivated and perform effectively (Atkinson and Hall, 2011). Along with this,
better employee relations helps in attaining the set goals and objectives in an appropriate time
frame. One of the main aims of managing employees helps in increasing the productivity level of
company in an effective manner. Better employee relation not only improves the performance
level but also reduces chances of creating conflicts at workplace. By this, company easily takes a
strong place in market place in the most effective manner. Present report is based on Tesco
which is a multinational grocery company in which they operate their operational activities in
various countries. This report discussed about unitary and pluralistic terms which positively
affect the employee relations. Along with this, role of main player of employee relations is also
mentioned in this project. Further, collective bargaining is also an effective method which is used
by company to resolve disputes. At last, human resources is also effective which positively
impact on employees relation ate workplace.
TASK 1
1.1 Unitary and pluralistic frames of references
Maintain better employee relation is more important for Tesco to attain competitive
advantage in most effective manner which leads in improving overall performance level. By this
company easily attain their targets inset time frame. In business organization various changes
rapidly take place which helps in improving performance level by maintaining better employee
relations. Currently, the main focus of business organization is to enhance productivity level of
the employees. For this company provide them better facilities and work environment which
leads in getting their commitment towards the company (Au and Marks, 2012). One of the main
advantage of maintaining positive work environment is to eliminate conflicts and improving
overall performance level in most effective manner. By this Tesco easily attain their desirable
goals and objectives. In this there are some effective frame of references which helps in
managing workforce effectively. These frames are as follows:
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Unitary frame: It is an effective approach, in this one single as well as top authority
manage entire operational activities to maintain the better relation between employee and
employer. In this, it is important responsibility of top manager to define as well as set ethical
work environment for their workers in which they easily perform their activities and attain
positive outcomes (Bach and Kessler, 2011). Along with this, one single person take best
decision which leads in developing positive relation which directly impact on increasing
employees commitments towards the company. One of the main benefit of this approach is to
resolve all the issues and conflicts among employer and employees so that they easily attain
positive outcomes and attain higher success at market place.
Pluralistic frame: It is an effective approach which define combination of various factors
which helps in maintaining effective workforce in order to get better results. It includes attitude,
employee behaviour and values. In this trade union play vital role in order to resolve all the
conflicts among employer and employees. Along with this, negotiation methods is also important
in which two parties comes together for resolving conflict situation in effective manner. Further
for attain better outcomes, it is important for manager to maintain positive relation with their
staff members so that they easily share their problems and conflicts in appropriate manner. With
the help of this employees get motivate and improve their performance level.
Both frame are important for business organization to bring coordination between
employees to enhance productivity level inmost effective manner. It also helps in resolving all
the conflicts in appropriate way.
1.2 Change in trade unionism have affected employee relations
Change in trade union directly impacts on employee relations which helps in improving
their performance level at workplace. Trade union is important for the business organization to
manage positive work environment in which employees easily execute their activities in an
effective way. It includes various groups and persons who help in maintaining employee’s
interest at workplace. All those people have right to take legal action to those companies who do
not provide facilities and rights to its workers. With the help of this, they protect employee’s
rights and interest so that they will perform their task effectively and attain positive outcomes
(Clarke, 2011). Basically, trade union is a legal context which includes various laws and
regulations for workers for protecting their interest towards the job and position. With the help of
this, employees are able to perform their tasks in an appropriate way. One of the main purposes
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of trade union is to focus on employee welfare which help in improving workers’ productivity at
workplace. In this, they also focus on providing better training, education and developing
programs to enhance their performance level. In this context there are various changes that take
place in trade union and affect the employee relation in Tesco are as follows: Technological: It is one of the biggest change which directly impact on employee
relation because it cut the employment rate and increase unemployment rate (D'Cruz and
Noronha, 2011). Use of advance technologies increase profitability level but at the same
it negatively impact on employee relation within the business organization. For protect
the job all the employees go on strike which hamper on company brand image at market
place.
 Political and legal: Changes in policies and laws affect the employee relation so that it is
important for Tesco to follow all the laws and regulation within their workplace. With the
help of this they easily resolve all the dispute and maintain better relationship between
employee and employer. For protect the employees interest government also define
various policies in which workers easily improve their performance level.
Further, trade union play vital role in Tesco to attaining their commitment towards the
company and job. It helps in providing safe and positive work environment to its workers in
which they easily attain their desirable goals and objectives. One of the main advantage of trade
union is to eliminate all the conflicts which arise at workplace and also maintain the positive
image of the company at market place. In context of Tesco, trade union focus on providing
training and development programs to workers do that they effectively perform their activities
and also maintain better relation with their manager. With the help of this employees enhance
their skills and knowledge which helps in delivering quality services to its customers and get
their higher satisfaction level.
1.3 Role of important players in employee relations
Effective employee relation plays a vital role in the overall business growth because it
helps in enhancing productivity level of company in market place. In the business organization,
various players exist and build better relationship with all the people at workplace (Dasgupta,
Suar and Singh, 2012). All individuals are responsible for maintaining healthy relations at
workplace which helps in improving the performance level of employees. In this context, there
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are some main players who all contribute in developing healthy employee relations within Tesco
which are as follows: Manager: Employers are the main parts of business organization in which they make
some strategies and policies for managing all activities in an effective manner. Along
with this, they are responsible for evaluating as well as implementing strategies in an
appropriate way which leads in improving the overall performance level of company
(Devonish, 2013). It is important for them to accomplish the work in particular time
frame. For attaining better targets, it is important for the manager to maintain positive and
healthy work environment for their workers so that they easily perform their duties and
attain positive outcomes. The main duty of manager is to enhance employee’s morale by
providing them better motivation which leads in reducing the chances of arising conflicts.
Thus, managers are responsible for managing employee’s activities and maintaining
better relation with them. Workers: Employees play an important role in improving company’s performance level.
In this, they execute their tasks and activities to attain all desired goals and objectives in
appropriate time period. The main duty of workers is to establish their loyalty with others
so that they will effectively manage their work and also maintain a better relationship
with them. With the help of this, all staff members attain desired goals and objectives in
an appropriate manner. For attaining the same, it is also important for them to follow all
the rules and policies to perform their task. By this, they easily complete their work and
maintain better as well as healthy relations with manager. To get various advantages, it is
necessary for employees to follow the principle of minimum wastage of resources to
maintain positive performance of company in market place. Government bodies: Legal bodies play an important role in the business organization
because it helps in maintaining positive as well as healthy relation at workplace. So, it is
important for company to follow all the legal rules and regulations to maintain positive
work environment in an effective way (Guillot-Soulez and Soulez, 2014). For business
organization and its employees, government bodies set various rules like child labour,
health and safety act and so on which helps in protecting employee’s rights and interest at
workplace. With the help of this, Tesco easily develops effective relations with employer
and employees.
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 Trade union: It is also an important and main play in employee relation because it
promote sale work environment for all the workers in which company get their loyalty
and commitment. Trade union focus on advertising and so on which helps in contributing
in maintaining better coordination among all the process which leads in attaining positive
outcomes.
TASK 2
2.1 Procedures an organisation should follow when dealing with different conflicts situations
Various conflicts and clashes are there in business organization in which it is important
duty of manager to sort it effectively to maintain performance level of the company. In this
context there are some disputes which arise at workplace with effective solution are as follows: Dispute among staff members: Every employees are come form different nations,
religious and culture (Gupta and Kumar, 2012). It crate issues and conflicts among them
so that it is important for manager to sort out their issues by communicate with them. For
this manager take their views and opinion to resolve conflict situation in most effective
manner.
 Conflicts among company and workers: It is another situation which occur in Tesco
which negatively impact ion employee performance (Tansel and Gazîoğlu, 2014). So it is
important for manager to provide them better rewards and benefits to motivate them.
With the help of this workers easily maintain positive relation and remove clashes.
2.2 Features of employee relations
Tesco after a time period give opportunities to employees so that they can earn more
from firm in terms of monetary. But, it has been found that this part also raises so many conflicts
in between subordinates of same designation. Higher increment of an individual may demotivate
other staff members. Apart from this, management first analyse previous performances of every
individual and does increment on person's salary based on production. In this context, some
features are mentioned beneath:
Belief on firm: It is fundamental for organisation to keep on fulfilling requirements as
per their needs. This action builds or improvise trust and loyalty of employees.
Communication: It is essential for superiors to keep on communicating with staff
members so that they can express what they feel about plans and decisions (Kazlauskaite,
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Buciuniene and Turauskas, 2011). Also, it helps in finding problems that they are facing at
workplace.
Negotiation: This part majorly is used in Tesco where employer communicate with
employees and try to resolve the issues that they faces.
2.3 Effectiveness of process used in selected conflict situations
Management of Tesco concentrate on those issue at workstations which are affecting
productivity of an individual. They cannot afford this kind of blunder at workplace. By this,
company may face losses. Hence, To resolve conflicts managers and leaders takes so many
initiatives. Employee relation is said to be a major aspect for Tesco. Every single staff member
plays an important role in firm. Therefore, it is mandatory for companies to keep on making
interesting policies for workers so that they don't leave organisation.
Tesco's management should keep on filling up all requirements of staff members which
helps them in motivating and makes them loyal in context of company. Apart from this, it is also
vital for employer to take suggestions and feedbacks from staff members so that they can make
proper decision in favour of company.
TASK 3
3.1 Role of negotiation in collective bargaining process
Collective bargaining is an effective process in which union and management discussed
for making changes to improve performance level of the workers. Basically this type of process
is more productive and helps to manager in decision making process which leads in maintaining
better relation with all the employees at workplace. With the help of their workers will
communicate with their employer about their massage and problems. In this context trade union
represent the employees who face various problems at workplace (Luo, Wieseke and Homburg,
2012). With the helps of this technique every individuals share their views and opinion with
other and sort their issues. In this context there are some role of negotiation in collective
bargaining process are understand by some points are as follows: Negotiation enhance effectiveness of collective bargaining: Proper discussion is more
important among all the people which helps in reducing the chances of creating clashes.
In this trade union also put their support to resolve any kind of issues in effective manner.
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 It aids in meeting results effectively: Proper satisfaction with organization is more
important for employees because it helps in enhancing their motivational level. With the
help of negotiation process manager and employees easily resolve all the issues in
adequate manner.
3.2 Impact of negotiation strategy
Negotiation is an important techniques in which two parties comes together for resolving
issues and conflicts which relate with their interest. With the help of this company reduce the
chances of arising problem in systematic way. In context of Tesco, it is important for manager to
make effective policies to sort out all the problems in effective manner. In which they
communicate with their workers about their problems so that they smoothly run their business in
most effective manner (Morris, 2012). With the help of this company accomplished their target
and objectives in appropriate manner and enhance their profitability level. Along with this,
effective bargaining process play important role in maintaining better relation with employees
which leads in attaining competitive advantage in most effective manner. In this employer use
effective strategies to improve performance level.
It also helps in motivating workers at workplace so that they effectively accept all the
challenges and find out better salutation to resolve it effectively. Further effective employee
relation define positive work environment in which employees enhance their prode8icticity level
and also make friendly environment. With the help of this manager and employees easily
communicate with each other and share entire problems effectively. It also help manager
decision making process. Further it is important for superior to assess all those components to
remove all the clashes and develop positive environment at workplace. By this company
attaining higher success and also take strong place in market place.
TASK 4
4.1 Influence of EU on industrial democracy
Industrial democracy play vital role in managing all the activities of the company in
effective manner. In this EU is also important, which is a group of various countries whom work
together for an objectives to make effective industries (Conflict Management, 2017). In this EU
define various laws and regulations which helps in reducing uncertainty at workplace and
improve positive work environment in most effective manner. In context of Tesco, they follow
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entire rules and regulations to manage their working activities in appropriate way which leads on
enhancing probability level at market place. Main focus of EU is to protect employees rights and
interest by evaluating various laws. By this company attain better results. In this there are some
influence of EU on industrial democracy are as follows: Equal opportunities: One of the main advantage of EU is to provide equal opportunities
for all the workers so that they perform their task effectively and attain positive outcomes
(Rodriguez and Mearns, 2012). With the help of this Tecso increase employees
productivity and also make them motivated. Employment protections: EU is protect employees interest and rights at workplace which
helps in improving overall performance level of the company. In context of Tesco,
manager easily understand their rights and section in which they allocate them work
accordingly which helps in enhancing morale of workers.
 Employee relations: It is a major thing in business organization which helps in enhancing
profitability of the company. For maintaining better relation EU make various laws to
make effective as well as appropriate employee relation.
4.2 Methods used to gain and improve decision making process through employee participation
Employee participation is more important for every business organization to attain
profitability level at market place. With the help of this company easily improve employees
performance and motivate them to perform their activities effectively. In this manager of Tesco
considered various aspects to take right as well as beneficial decision. They includes financial
records, previous statements, sale volume and many more. With the help of this company easily
serve their quality services in effective manner which leads in attaining better results at market
place. In context of Tesco, they have to determine all the effective approaches to increase
employee participant within decision making process. It helps in improving their performance
level in most effective way. There are some methods which is used by the manager to improve
decision making process of company: Board level participation: By using this technique, management of Tesco take beneficial
decision in which they also considered employees views (Ruth Eikhof and Warhurst,
2013). By this company easily provide better motivation to its staff members and
improve their performance level.
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 Collective bargaining: It is one of the important and effective techniques which is used
by company to resolve issues and conflicts in effective manner. In this Tesco use
collative bargaining in their decision making process which is related with employees at
workplace. With the help of this all the activities of the employees get don in effective
manner which leads in improving performance level of the company at market place. Innovative suggestion participation: It is also an important method which helps
company to increase their overall sale. In this employees define as well as provide their
new and innovative ideas which used by manager in decision making process. For this
employees communicate with their service user and understand their needs and
requirements effectively. In context of Tesco, they take their employees views and
opinion at the time of delivering new and innovative products in market place. With the
help of this they easily enhance their profitability level in most effective manner.
 Job enrichment participation: It is an effective methods which used by manager and
leader in which they select a best candidates who are able to accept all the consents
effectively. The main aim of using this techniques is to resolve all the issues and at the
same it also helps motivating employees toward its job and targets. By this employees
easily perform their task in appropriate manner.
4.3 Impact of human resource management on employee relation
Human resource management play vital role in developing as well as managing entire
activities if the business which aid in maintaining positive employees relation. The main function
of HRM is to recruit, select, evaluate and plan of entire activities of employees. In context of
Tesco, HR is responsible for resolving all the issues in effective manner. With the help of this
management of company increase their profitability level by managing as well as maintaining
better employees relation at workplace. In this context, manager effective formulate all the
activities and HRM concept which positively impact on employees relation in Tesco workplace.
Positive impact:  By HRM number of individuals become more responsible as well
as dedicated towards its working activities.
 It also helps in increasing involvement of employees within
decision making activity which aid in increasing productivity as
well as profitability level of the company and its workers.
 HRM also contribute in reducing employee turnover wich aid in
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retaining them for long time period by managing their activities in
effective manner.
 HRM is more effective and appropriate for employees because it
helps in establishing better understanding between manager and
workers. By this employer easily maintain positive work
environment.
All these positive impact of HRM helps in improving better employee relation which
leads in attaining better outcomes in more effective manner. It also contribute in implementing
and developing better strategies to get higher success at market place. By this manager enhance
employees performance and take best decision by sharing their views and opinions.
CONCLUSION
From the above mentioned report, it can be concluded that effective employee relations is
more important for every business organization to improve their performance level and also
attain competitive advantage. Along with this, it is important duty as well as responsibility of
manager to build positive relation with workers helps in attaining positive outcomes. In this top
level management also use various approaches to resolve disputes. In this trade union play
important role in protecting employees rights and interest at workplace so that they effectively
perform their activities and attaining desirable results. With the help of this employees also take
participate within this decision making process in which manager easily take best decision and
improve performance level of the company in most effective manner. Further human resource
also important in managing employees activities and also allocate them proper work as per their
capabilities which leads in reducing the chances of conflicts at workplace.
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