Employee Satisfaction - Assignment

Added on - 22 Nov 2020

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Research proposal
Table of ContentsTITLE:-...........................................................................................................................................1INTRODUCTION...........................................................................................................................1Overview of research..................................................................................................................1Background of Company............................................................................................................1Rationale.....................................................................................................................................2RESEARCH AIMS & OBJECTIVES.............................................................................................2Research Aim..............................................................................................................................2Research Objectives....................................................................................................................2Research Questions.....................................................................................................................3LITERATURE REVIEW................................................................................................................3Concept of employee satisfaction in context of hotel industry...................................................3Factors that contribute toward employee satisfaction.................................................................4Impact of employee satisfaction over the performance of Hoxton hotel....................................4Relationship between employee satisfaction and growth & success of Hoxton hotel................5METHODOLOGY..........................................................................................................................5TIMESCALE...................................................................................................................................7..........................................................................................................................................................8REFERENCES..............................................................................................................................10
TITLE:-“Employee satisfaction in Hoxton hotel from Holborn, London.”INTRODUCTIONOverview of researchEmployee satisfaction is considered to be one of the most essential factor that contributetoward the organisational success. This is because an employee who is happy and satisfied withjob focuses toward performing its action effectively that contribute toward the accomplishmentof organisational goal. Employee satisfaction plays a crucial role within hotel industry as it is aservice industry and employees are the one who act as a representative while offering services toits customers(Jung and Yoon, 2015). They are consider as the face of hotel for customer andthey are the one who offer services while having interacting withits client. Hence the success aswell as profitability of a hotel is depend over the performance of employee that can only beimproved and centred toward organisational goal by keeping them satisfied with their job asbusiness polices as well. Current report is on “to identify the role of employee satisfaction ingrowth and success of hotels” and the choose organisation is Hoxton hotel which is situated inHolborn London that offers accommodation related services. It is best known for its moderndecors, style, pricing and event series. In order to conduct this research qualitative method willbe used in order to gather data regarding this investigation. This research consists of bothprimary as well as secondary data collection method where primary data will be gathered withthe help of questionnaire which is then evaluated by using interpretivism philosophy. Apart fromthis secondary information will be gathered through online articles and journals where authorspoint of view will be critically evaluated and presented with the help of literature review.Background of CompanyThe current report is about the role of customer satisfaction within an organisation andways in which it contribute toward the organisational growth and success. For performing thisresearch Hoxton hotel is considered which is headquartered in London, United Kingdom. It wasfounded in year 2006 by Sinclair Beecham(Kim, 2011). It is best known for its modern interiorand styles as it showcase the work of local artist and galleries which is a major source forattracting customers. But in order to maintain the base of customer it is very essential forHoxton hotel to improve its employees performance so that they can interact with customers1
effectively and maintain a better relation with them. For this employees satisfaction is the onlyfactor that can improve the performance of hotels workforce as a satisfied work contribute their100% efforts toward accomplishing the set targets of hotel. The Hoxton hotel focuses muchtoward providing incentives and other benefits to employees for keeping them motivated andsatisfied with working environment in which they perform so that organisational objectives canbe achieve effectively(Lee, 2016). For this Hoxton hotel provide training on regular basis so thatthey would be able to improve their skills and capabilities. This in turn help them in keepingemployees satisfied and more motivated toward work which further support in achievingsuccess.RationaleThe main aim behind conducting this report is to determine the contribution of employeesatisfaction within the growth as well as success of Hoxton hotel. With the help of thisinvestigation researcher would be able to identify the role of employee satisfaction within thefunctioning of a hotel. In addition to this it also help in determining several forces that contributetoward employees satisfaction and how it influence the performance of a hotel. It addition to thisit also help in improving the knowledge as well as research skills of researcher which furthersupport in future practices(N. Torres,and Kline, 2013). This investigation can be further used foracademical purpose that support in the study of students by providing them a real based exampleover organisational practices.RESEARCH AIMS & OBJECTIVESResearch Aim“To identify the role of employee satisfaction in growth and success of hotels: A study onHoxton hotel in Holborn London”Research ObjectivesTo study the concept of employee satisfaction in context of hotel industry.To enlist the factors that contribute toward employee satisfactionTo identify the impact of employee satisfaction over performance of Hoxton hotel.To ascertain the role of employees satisfaction in growth and success of Hoxton hotel.Research QuestionsExplain about the concept of employee satisfaction in context of hotel industry?2
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