Impact of Employee Satisfaction Tools on Performance during Pandemic: A Case Study of Marks and Spencer

This research investigates the impact of using employee satisfaction tools on the performance of the employees during pandemic in context of the Marks and Spencer. It critically evaluates the relationship between employee satisfaction strategies and employee performance and recommends strategies that can improve the employee engagement by minimizing the challenges.

Research project

Table of Content
 Aim and objectives
 Research methodology
 Data analysis
 Recommendations
 References

Aim and objectives
Aim: The aim of the present investigation is to investigate the impact of using
employee satisfaction tools on the performance of the employees during
pandemic in context of the Marks and Spencer.
Objectives:
 To understand the concept of employee satisfaction
 To determine the strategies associated with the employee satisfaction within
retail industry.
 To critically evaluate the relationship between employee satisfaction strategies
and employee performance.
 To recommend strategies that can improve the employee engagement by
minimising the challenges

Research methodology
Methodologies Description
Research type Qualitative research type
Approach and Philosophies Inductive and Interpretivism philosophies
Data collection Both primary and secondary
Data analysis Thematic data analysis
Sampling 30 managers of Marks and Spencer by simple random sampling

Data analysis
Theme 1: Most of the employees
are working so long within a firm
Theme 2: Employees of M&S are not state
sure about working environment
From last 1-2
years
From last 3
years
From last 4
years
More than 5
years
0
2
4
6
8
10
12
14
4 5
7
14
How long you ar e wor king in a
com pany?
Highly satisfied
Satisfied
Neutral
Dissatisfied
Strongly
dissatisfied
5
6
8
7
4
How satisfied you are with the company’s
working environment during pandemic?

Continued….
Theme 3: Manager value
employee’s feedback at the time of
pandemic
Theme 4: Yes, company implement
remote working at the time of
pandemic
17
8
5
Does your manager value your feedback
at the time of pandemic?
Yes
No
Don’t know
Yes No Don’t know
19
6
5
Does your company implement remote
working at the time of pandemic?

Continued….
Theme 5: No, management
team communication is not
transparent during remote
working
Theme 6: Range of employee
satisfaction strategies employ by
company
4
20
6
Do you f eel that m anagem ent team
com m unication is tr anspar ent dur ing
r em ote wor king?
Yes No Don’t know
17%
23%
27%
33%
Which of the following employee satisfaction
strategies employ by company?
Flexible working
Improve
communication
Recognize and
rewards
All of these

Continued….
Theme 7: There are different
benefits of employing employee
satisfaction strategy
Theme 8: Yes, there is a positive
impact identified within employee
performance while using
satisfaction tool
Raise employee
performance
Positive working
environment
Reduced
turnover
All of these
6
4
8
12
What are the benefits of employing different
employee satisfaction strategy?
Yes
No
Don’t know
0 5 10 15 20 25 30
25
4
1
Is there is a positive impact identified
within employee performance while
using satisfaction tool?

Continued….
Theme 7: Yes, employees face
challenges while working
remotely at the time of
pandemic
53%
27%
20%
Do you face any challenges while working
remotely at the time of pandemic ?
Yes
No
Don’t know

Conclusion
 By summing up above report it has been concluded that if the
employee satisfaction tools employ by M&S, then it creates a
positive impact over the business as well as employee
performance.
 With the help of both primary and secondary data collection
methods, it has been concluded that at the time of pandemic,
company faces different issues because they are not preparing
enough in order to make changes within a business.
 This in turn create a negative challenge, however quoted
company uses remote working system at the time of pandemic
but due to error of communication majority of the employees
faces issues which cause error in work.

Recommendations
 For the employees satisfaction within the organization the company can
celebrate the contribution of the owner in the success of the company.
Due to which the employees feel valuable for the organization.
 For the increasing the satisfaction of the employees the organization
should develop the health and safety policy in order to protect from the
covid 19 pandamic.
 Along with that the manger of the organization should include the
workers in the process of decision-making in order to determine their
creativity and innovation the employees willing to bring within the
company. Basically it is the process of empowering the workers of the
instigation and treated them in right manner.

References
 Pandey, P. and Pandey, M.M., 2021. Research methodology tools and
techniques. Bridge Center.
 Hürlimann, C., 2019. Research Philosophy and Ethics. In Valuation of
Renewable Energy Investments (pp. 111-126). Springer Gabler, Wiesbaden.
 Opie, C., 2019. Research approaches. Getting Started in Your Educational
Research: Design, Data Production and Analysis. 137.