Employee Satisfaction: Importance and Impact on Organizational Success

This article discusses the importance of employee satisfaction and its impact on organizational success. It explores how satisfied employees contribute to a positive work environment and increased performance. The article also provides recommendations for improving employee satisfaction.

Running head: EMPLOYEE SATISFACTION
EMPLOYEE SATISFACTION
Name of Student
Name of University
Author’s Note

1EMPLOYEE SATISFACTION
Executive summary
The satisfied employees are ones who tend to be honest to the organization and stay there in
the worst scenario as well. The compulsion factor dos not work in them for their better
delivery, but their dream of the progress of the company to a whole new level. Employees
should be dedicated in their own work, in this case passion is brought about only in case
employees work with complete satisfaction in the job as well as the organization as a whole.
Satisfaction of employee results in a good ambience within the organization because it makes
the entire workplace comfortable for working. People usually tend to complain or crib less
and dedicate more of their time in the work. The best thing that results in the entire concept
of satisfaction among employees, is the fact that individuals do not have any thought of
leaving their present job. This particular assignment suggests the fact that employee
satisfaction can be considered as a particular global phenomena. With the help of focusing on
employee satisfaction as well as performance, a particular organization can contribute in
being more successful.

2EMPLOYEE SATISFACTION
Table of Contents
Introduction................................................................................................................................3
Discussion..................................................................................................................................3
Source 1..................................................................................................................................3
Source 2..................................................................................................................................5
Source 3..................................................................................................................................7
Recommendations..................................................................................................................9
Conclusion................................................................................................................................10
References................................................................................................................................11

3EMPLOYEE SATISFACTION
Introduction
The area under human resource management that has been chosen for this particular
paper include employee satisfaction. This particular area has been chosen for the assignment
because the satisfaction of employees is considered to be the most important for various
employees to stay dedicated to their work and perform their best (Hatane 2015).The satisfied
employees are ones who tend to be honest to the organization and stay there in the worst
scenario as well. The compulsion factor dos not work in them for their better delivery, but
their dream of taking the company to a whole new level. Employees are supposed to be
passionate in their work, in this case passion is brought about only in case employees work
with complete satisfaction in the job as well as the organization as a whole (Hanaysha and
Tahir 2016). Employee satisfaction results in a good ambience within the organization
because it makes the entire workplace comfortable for working. People usually tend to
complain or crib less and dedicate more of their time in the work. The best thing that results
in the entire concept of satisfaction of employee, is the fact that individuals do not have any
idea of leaving their present job (Sharma, Kong and Kingshott 2016). This particular
assignment presents a critical review of various data sources which discusses regarding the
importance of employee satisfaction among a specific organization, it further discusses
regarding the research approaches that have been adopted by various authors and present
their advantages as well as disadvantages.
Discussion
Source 1
The first source had concentrated on the concept of service, quality as well as job
satisfaction for the purpose of exploring the relation between the internal service performance
and employee satisfaction (Chi and Gursoy 2009). The results reveal the fact that employee

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satisfaction along with co-workers is considered to be determinant of numerous variables
under the concept of performance. This source provides the managerial implications. This
paper describes the fact that nowadays, numerous successful firms differentiate themselves
apart from competitors in the terms of their delivery of the services (Chen, Sparrow and
Cooper 2016). The revolution of quality has widespread across the service as well as
manufacturing industry because customers had started to demand better as well as more
levels of performance. This particular source present the findings from the primary data
collection and this data has been presented in this particular source. Their main objective of
this study is to monitor the actual relation between the customer satisfaction as well as
employee satisfaction (Tuna and Yesiltas 2016). In order to examine both the factors’ impact,
on the financial performance of the organization, using the framework of service profit chain
in the form of a theoretical base.
This particular study tends to explore the major types if relationships, these
relationships include relationship between the customer satisfaction and financial
performance, relation between employee satisfaction and financial performance, direct
relation between customer satisfaction and employee satisfaction, indirect relation between
employee satisfaction and customer satisfaction (Kang and Sung 2017). Besides this, this
particular study tends to examine the mediating role of the customer satisfaction on various
relationships that are indirect in nature. The data that had been use in this particular study had
been collected from various customers, employees, managers of various organizations (Jin,
McDonald and Park 2018). The structural equation modelling along with the approach that
has two steps had been utilized in order to test the hypothesis along with the relation between
various factors that had been mentioned above (Raziq and Maulabakhsh 2015). The findings
that had been obtained from this particular paper suggest the fact that customer satisfaction
tends to have positive impact on the performance of finance, besides this the employee

5EMPLOYEE SATISFACTION
satisfaction does not have direct impact on the financial performance. Instead of this, there
have been direct relationship between the employee satisfaction as well as performance of
finance that is mediated by the satisfaction of employees. The approach that has been used in
this particular article provides a detailed study on how employee’s satisfaction relates directly
to the relation of employee happiness with the success of a particular business (Jehanzeb and
Mohanty 2018). The article does not discuss regarding how a particular business can attain a
high standard of employee satisfaction.
Source 2
This particular paper discusses regarding the fact that competition has forced a
particular business to improve the overall quality of the employees that they hold because the
intellectual resources that they have the ability to lead up to the achievement of the
performance of organizations in financial aspect (Mathieu, Fabi and Lacoursière 2016).
Better performance of finance is considered to be a particular ongoing process which tends to
involve all the stakeholders in a particular organization’s business especially the employees
as well as leaders (Jin, McDonald and Park 2018). In this particular article, the researchers
had been conducted the research within around 33 companies that are under the
manufacturing field and around 34 companies that are under fields which does not deal with
manufacturing business. According to Ukil (2016), satisfaction of employees is considered as
the satisfaction obtained by employees from their workplace. It is considered as the degree to
which employees tend to enjoy doing their job. Besides this Jin, McDonald and Park (2018),
defines that employee satisfaction is a specific feeling which employees usually have during
carrying out their job as compared to their previous experiences, present expectations as well
as the alternatives which might be present in the future. The commitment made by the high
level management of an organization in increasing the satisfaction of employees by
considering various factors which tend to affect the satisfaction of various employees would

6EMPLOYEE SATISFACTION
have the ability to encourage these employees in performance of the duties in order to
contribute in the growth of the companies. Similarly Eldor and Vigoda-Gadot and Bin
(2017), argue on this particular topic saying that there exists a positive effect from the
learning culture on the satisfaction of jobs. Various authors show that the employees who
tend to be satisfied in their jobs would deliver high work quality along with better
commitment to the society. As a result the desires of the employees of leaving the
organization would be declined. Jacobs, Yu and Chavez (2016), had proposed around four
elements of the satisfaction of employees which is applied for this particular study. Firstly
general satisfaction in the work, it contains of the work conditions, reputation of companies
along with the working time. Secondly the employee’s relationship which consists of the
relationship among numerous employees along with interviews that are carried out by the
employees annually (Aguenza and Som 2018). Third factor is benefits of organizational
culture as well as remuneration. This includes the salary, rewards and benefits, these are
provided in the form of, promotion, education, praise, permanent jobs as well as supportive
atmosphere along with culture of the organization. The last includes loyalty.
The employees who are satisfied with their employers would be honest as well as
loyal towards their organization. This particular study had revealed direct as well as indirect
influence of the learning organization on the performance of a particular organization in the
aspect of finance (Sharma, Kong and Kingshott 2016). The influence that is indirect uses
satisfaction of employees along with employee performance in the form of various variable
for the purpose of interviewing. With the use of structural model for the purpose of equation
as a static tool, the outcomes that had been obtained had showed the fact that satisfaction of
employees along with their performance tends to play a specific role in the process of
strengthening the actual influence of learning within the companies on the financial
performance of the workers (Chi and Gursoy 2009). Organizations that are especially in the

7EMPLOYEE SATISFACTION
field of various businesses should pay enough attention on the learning process that is
continuous in nature. This particular study had showed the commitment of various workers
towards the enterprises where they work would increase, similarly the application of the
learning within an organization has been increasing rapidly (Chen, Sparrow and Cooper
2016). The strategy use by the authors in this particular article discusses regarding how
employee satisfaction helps a particular organization to retain their employees and make them
stay loyal to the organization. Besides this it also mentions the fact how strategies used by
organizations help the in providing employees with a comfortable and better working
environment (Tuna, Ghazzawi and Yesiltas 2016). The methodology used by the article does
not relate to the strategies that could be used by organizations that could help them in
maintaining a better level of employee satisfaction.
Source 3
This particular article highlights the fact that it has been a great deal of conducting a
research on how the organizations can increase their level of competition as well as
profitability (Jin, McDonald and Park 2018). A particular part of this specific research
indicates the fact that there have been three factors which are shared by various successful
companies, job satisfaction as well as strong performance for numerous employees along
with their engagement with their business (Kang and Sung 2017). They state that job
satisfaction among employees could be attained from allowing various employees to direct
themselves and build a strong relationship with various workers. In some of the cases, this
needs the tweaking of the goals of the organization for the purpose of increasing the
motivation among the employees (Raziq and Maulabakhsh 2015). This article presents
scenario in numerous organizations, they state that there are various leaders who block the
actual importance of allowing people having a say as well as their ideas even if they have
they have the ability to improve the performance of the organization (Mathieu, Fabi and

8EMPLOYEE SATISFACTION
Lacoursière 2016). In some organizations it is very difficult to change the scenario and
change the entire culture of the organization, besides this there is a distaste in the idea of
changing the working environment (Jehanzeb and Mohanty 2018). They want to operate in
the way they are already doing. According to authors of the article, performance is what the
organization usually hires or recruits an individual to do well.
The methodology that has been used in this particular paper is exploratory in nature
and deems appropriate for the purpose of this particular research. The research methodology
that has been used by this particular paper is actually on the basis of the review of various
literatures and it tends to focus on the literature on the satisfaction of employees regarding
their jobs along with their engagement (Jin, McDonald and Park 2018). The main purpose of
this particular article is to provide a particular overview of various literatures that have been
published in this particular topic in the form of their initial investigation. This might result in
further contribution and research in this particular field (Eldor and Vigoda-Gadot 2017). The
review usually provides a clear understanding of numerous problems, some of the questions
that have not been resolved along with various difficulties. It further highlights numerous
factors which has the ability in contributing to the job success as well as satisfaction for
numerous employees as well as its connection to the engagement of employees (Sharma,
Kong and Kingshott, 2016). The methodology used by the article describes regarding the fact
that satisfaction of employees is directly related to the engagement of employees. Satisfaction
if employees helps an organization in making better business along with increasing career
engagement and productivity of the organization, employee engagement might vary from one
country to another (Hanaysha and Tahir 2016). Satisfaction of employees is god for the
management of an organization for understanding what actually motivates various employees
and what they require as individuals. Improper plan for engagement of employees might
cause various organizations to have a low range of profit margins, poor level for customer

9EMPLOYEE SATISFACTION
service, very high rate of employee turnover and much reduced amount of competitive edge
(Chen, Sparrow and Cooper 2016). Various employees who are well engaged usually look for
meaningful work, available supervisors and safety. This study does not discuss regarding how
the proper level of employee satisfaction can be attained by an organization and how they can
help employee’s to stay engaged in their job.
Recommendations
Having a proper plan in order to provide employee satisfaction to individuals is an
important factor for every organization. Few recommendations that could be used for the
purpose of providing employee satisfaction to employees are as follows
1. Develop a better as well as detailed plan on how the organization can attempt to
create an employee engagement plan.
2. Carry out more exhaustive examination of various countries for determining best
practices for numerous employees’ engagement along with the effect of culture (Tuna,
Ghazzawi and Yesiltas 2016).
3. Conduct numerous pilot projects for the purpose of measuring employment in various
emerging nations.
4. Easing communication stress can be a better option for employee satisfaction. Bad
communication is the major reason of lowering the level of employee satisfaction, this
is because they feel frustrated, stressed and powerless (Mathieu, Fabi and Lacoursière
2016). Employers must consider numerous ways that could decrease commuting
stress. Employers might stagger various work times for the purpose of avoiding
traffic. Review the beginning as well as ending time and hence tend to determine the
total amount of people arriving every time could be adjusted (Jin, McDonald and Park
2018). Besides this, they must review policies for employees who have arrived late. In
case employees are severely reprimanded for the employees who are arriving late,

10EMPLOYEE SATISFACTION
they would be stressed at the time of a bad commute and would arrive at office in a
miserable manner.
Conclusion
From the above discussion it could be stated that, the sources that had been collected
for this particular assignment had discussed regarding the relation of employee engagement
with the success of an organization. They reflect on the fact that engagement of employees is
a vital factor that must be considered by organizations. This assignment had examined the
actual relation between the employees satisfaction along with the performance of employees.
The literature confirm the fact that various workers who are much pleased with their job tend
to perform in a more dedicated manner and contribute to the entire success of the
organizations. Besides this, employees who are not satisfied with their work do not carry out
their job in an effective manner and tend to become to success. This particular research
suggests the fact that employee satisfaction can be considered as a particular global
phenomena. With the help of focusing on employee satisfaction as well as performance, a
particular organization can contribute in being more successful. It acts as a better interest for
organizations for them to find out various ways for improving satisfaction among employees.
One way could be to ensure that right people are hired for proper jobs. In case this is not
carried out, satisfaction as well as performance would have to suffer. The above mentioned
factors are discussed in detailed in the discussion part of the assignment.

11EMPLOYEE SATISFACTION
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