Human Resource Management and Employee Relationships

This assignment provides a detailed overview of human resource management and its relationship with employees. It covers various topics such as employee voice, performance management, and employee well-being. The assignment includes references to academic articles and books, providing a comprehensive analysis of the subject.

Employees
Relationship

TABLE OF CONTENTS
INTRODUCTION.......................................................................................1
TASK 1 ......................................................................................................1
1.1 Explaining the unitary and pluralistic frames of reference..............1
1.2 Assessing the way changes in trade unionism have affected
employees relationship...........................................................................2
1.3 Role of main players in employees relation.....................................2
Task 2..........................................................................................................3
2.1 Explaining the procedures an organisation should follow when
dealing with different conflicts' situation...............................................3
2.2 Explaining the key features of employee relations in selected
conflict situation ....................................................................................4
2.3 Evaluating the effectiveness of procedures used in selected
conflicts' situation...................................................................................5
Task 3..........................................................................................................6
3.1 Explain the role of negotiation in collective bargaining..................6
3.2 Accessing the impact of negotiation strategy for a given situation..7
Task 4..........................................................................................................8
4.1 Accessing the influence of EU in industrial democracy in UK........8
4.2 Comparing various method that can be used by organisation in
encouraging employees contribution in various decision making
process....................................................................................................9
4.3 Accessing the impact of human resource management on
employees relations..............................................................................10
Conclusion.................................................................................................11
References.................................................................................................12

INTRODUCTION
The aim of the study is to explain impact of employee’s relation on organisational
success. Tesco company has been selected in order to analyse the impact of employee’s relation
on its success. Tesco enterprise is being chosen for this study as its consist of larger number of
employees. Project aims at developing understanding about nature of industrial conflicts and its
resolution. Report will emphasize on collective bargaining and negotiation process. Research
will investigate recent employment legislation and will present the way employment techniques
are used by Tesco affects employees relationship.
TASK 1
1.1 Explaining the unitary and pluralistic frames of reference
Frame of refer references to the set of values and standards on the basis of which various
analysis and evaluation can be done.
Unitary Frame- refers to the way of thinking, attitude, views that are associated with the
membership and management of organisation. The business unit consists of members that have
different views and beliefs based on their education and learning. The employees working in
business unit have same goals and objective to achieve but difference lies in the way they
achieve the aim for industry. This expression can be analysed by implementing mission
statement as it measures the success on the basis of actual result. Unitary supporting structure in
other companies begins with beliefs and assumption. This structure states that conflict between
two people in organisation arises due to occurrence of complex situation and all above that
difference of opinion that have influence on other employees.
Pluralistic frame-In this type of structure the business unit is divided into powerful and other
sub groups. These unions and groups have different objectives and goals. Pluralistic structure of
TESCO seems to be most perfect and suitable frame. It is considered to be perfect and suitable as
this construction assists firm in building good working environment for employees and helping
them to develop understanding with their subordinates (Chadzingwa, 2010)
Management-The role of management includes providing guidelines to employees which aid
them to work accurately for achieving business goals.
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Trade union-trade union refers to as group of employees. The main aim of these group is to
provide protection to workers against exploitation of employers and also to provide them with
good and safe working environment
1.2 Assessing the way changes in trade unionism have affected employees’ relationship
The changes in trade union has direct effect on employees' relationship in Tesco. Trade
union consists of number of workers and a union leader. The trade union is formed with an
objective to safeguard and protect interest of workers, protect them from exploitation by their
employers and to provide them with good and safe working environment. The aim of trade union
is to promote workers common interest like for increase in pay scale, and demand for other
benefits, fair working environment etc. (Dizgah, Chegini and Bisokhan, 2012)
Various changes in trade union has been identified that has direct impact on employees'
relationship in TESCO. The variation in macro environment have direct effect on changes in
trade union that have further impact on employees' relations. Amendment made by the company
in policy and procedure has great effect on the employee relationship. Any change in the policies
or structure of trade union can have great effect on employer and employee relationship, it has
been analysed that changes in trade union has influenced on the success as well as growth of
organisation. Worker are benefited due to the several alterations in the labour management.
Trade union has bought major change in the labour management. With assistance of this
changes, worker can able to get their rights and protection related to their working conditions and
wages. This factor has positive impact on employer and employee relationship. Many of human
rights' act, heath care act, equal pay act, discrimination act has been developed in order to
provide protection to Employees.(Eldor and Vigoda-Gadot, 2016).
1.3 Functions of main players in employee’s relation
In every business unit, there are various people those have responsibility for maintaining
relationship between employer and employees.
Human resource manager-their role is to maintain good relationship with staff members by
making such policies which include benefit of workers. Their role also includes complying with
all rules regulation framed by governments for benefit of workers. This all activities will assist
management team of Tesco in maintaining healthy relationship with their members and these
activities will help management in motivating employees to work for benefit of business unit.
Fulfilment of role by human resource personnel will aid enterprise in eliminating conflicts
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Managers-The role of managerial level people in Tesco is to listen to the problems of staff
members and to provide them with ultimate solution. Defining and clarifying responsibility to
each and every member in Tesco in order to avoid any type of work related conflicts is also a
part of manager responsibility.
Front line manager in Tesco plays a vital role in providing assistance to employee and
employer in developing relationship with each other. The role of manager in Tesco includes
providing better and effective working environment to employees. Their role includes ensuring
healthy and competitive environments to its workers so that they could be motivated to make
their contribution in achieving goals and objectives of organisation.
Employees-the role of employees is to achieve their individual task by coordinating with other
staff members of enterprise so that the operational activities in business unit may continue
smoothly so industry could achieve its mission and vision. Their role is to coordinate and built
loyalty among their senior staff in order to get proper guidelines while carrying any particular
activities. By following proper guideline workers can fulfil their part for developing relationship
with other staff members as well as with their subordinate. The various guideline will aid
workers in doing their work accurately (Fossum, 2014).
Task 2
2.1 Explaining the procedures an organisation should follow when dealing with different
conflicts' situation
The situation of conflicts arises when the organisation does not follow the act framed by
government in order to provides benefits to workers working in business unit. These type of
situations leads to stroke out and lock outs by employees. There are various approaches that can
be used by TESCO in order to deal with such types of conflicts.
Effective and clear communication- Major conflicts arise due to lack of communication. This
type of situation arises when manager fails to communicate proper guidelines to its employees.
The main reason for conflicts are generally occurred when problems of employees are not
properly resolved by top level management, when top level management fails to communicate
aim of policies framed by management for benefit of workers. Consequences of these conflicts
may have effect on Tesco’s profitability.
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Human resource management in order to avoid such situation should ensure proper and
clear communication between employees and management. Manager should provide channel for
communication between top level and lower level management.
Ethical code for practices-It has been examined in Tesco that many of its workers have
complains that they are being discriminated while delegation of authority and responsibility,
some have issues about way they are being treated at work place, unfavourable working
environment etc. Consequences of all these issues leads to demotivation in employees. These
problems of workers have direct impact on smooth functioning of business units.
To avoid such consequences, line manager can comply ethical code of practices in order
to provide solutions to staff members (Hennekam, 2016)
Safe and protective working environment- The other conflict arises when any employees get
injured while working in industry, regarding compensation, medical treatment etc. Such
problems arise when workers feel neglected and unsecure due to lack of proper facilities.
The role of Human resource personnel in Tesco is to provide proper treatment facilities
to injured employee, framing compensation policy, so that the workers may feel secure and
protected.
The procedure of resolving conflicts includes various steps these are: Identifying the origin of conflicts- In this initial stage, manager in cited venture is
accountable for recognising the origin of conflict. Recognising and understanding the reason behind conflicts- At this phase, manager in
organisation requires understanding the actual reason behind the conflict. It is essential
for Manager to understand the employees are resisting to perform particular act or not
agree with the decision of management team. In addition to this manager should analyse
entire situation at workplace. Identifying alternative options- At this stage, manager requires searching an alternative
solutions. The solution must be appropriate for resolving conflict and relevant for the
entire management of situation. Alternative solutions should be suitable for employees.
Implementation-After selecting the suitable solution for conflict resolution, in next stage
manager of cited venture requires implementing that alternative option to the conflict situation.
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 Agreements-Under this stage, manager of NHS require to invite both parties who are
involve in the conflict situation. Manager conducts the meeting and introduce the
alternative solution for conflict situation as as facilitate negotiation with the Parties. In
the general meeting both parties accept the one alternative solution for that particular
conflict and agreed upon the situation.
2.2 Explaining the key features of employee relations in selected conflict situation
This has been analysed that the major conflicts in Tesco arises when people working in
Tesco feels that they are being discriminated by their employer during distribution of work.
These problems have direct influence on working, profitability and on growth of business.
Dissatisfaction with industry procedure-The major situation of conflicts arises when people
feels that they are not allotted with work they deserve. This type of situation arises when
management fails to follow the effective procedure for delegating authority. This type of
situation have negative impact on relationship between employer and employee in Tesco.
To eliminate this negative impact on relationships the manager should follow systematic
procedure to delegate authority. The open communication system can be ensured so that staff
members can provided opportunity to express their views, problems, ideas and thought easily.
Effective communication will assist management in providing effective solution to various
problems of staff members.
Discrimination policy-The other reasons of conflicts in Tesco that have been identified is t Staff
members in Tesco feel discriminated with regards to various policies. They consideration is that
the policies have more advantages to female candidate working in Tesco, these policies are
providing less benefit to male candidates. This situation has hindered the relationship between
male and female employees. This has very bad effect on customer services and it has negative
impact on enterprise environment (James, 2013).
The management can ensure framing of effective policies considering benefit of both
male and females members.
High rate of dissatisfaction among employees-The conflicts or politics have direct effect on
employees' behaviour and motivational level. This factor may lead to high level of dissatisfaction
in workers. Employees may dissatisfied related to their job, company strategies, policies,
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structure, practices and system. It may lead to demotivation in employees BMA worker totally
disagreed by the Government's agreement over new junior doctors.
2.3 Evaluating the effectiveness of procedures used in selected conflicts situation
It is the responsibility of the senior authority in Tesco to adopt various method or ways to
resolve such conflicts in effective manner. The Tesco can adopt various dispute settlement
approaches which will enable management to build platform where employer and employees can
make discussion.
Open Communication system- Tesco provides open communication system where employees
can freely express their views and ideas. This method will provide platform to both employer and
employee to build good relationship between them. This open communication system will
provide opportunity to staff members to share their problems and get their queries resolved. This
procedure enable employee to work accurately by taking proper guidelines from their seniors.
This act helps in developing coordination among different departments which leads to increase in
working efficiency of Tesco organisation. Open communication system will not only help
employees and employer in developing healthy relation but it will also provide way to enterprise
to encourage staff members to provide innovative way to resolve companies’ issues in innovative
way. This act not only assist employees and employer but it also provides path to develop
relationship between business unit and staff members.
Informal procedure-This procedure can be adopted by Tesco in order to eliminate hindrance
between male and female members working in industry. This method provide platform to
management to interact with both and female candidates and will assist management in analysing
the real cause of issues. This act will provide aid to manager in finding effective solutions to
such problems.
Define roles and responsibilities-The major problems occur when employees are not aware
about their roles and responsibilities. The manager in Tesco can use this approach as for defining
the role and responsibilities to each and every member in organisation. The employer can take
initiative to analyse the expectations of its members and by considering such expectation can
delegate authorities.
Expect disagreement-Every members in Tesco have different behaviour and expectation has
influence on individual behaviour. Expectation of individual give rise to individual demand and
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as demand increases stress increases. Every business should resolve such issues at the time of
occurrence of such problems. It should not wait till such small problems become large.
Decide what is important-This approach will assist management in identifying and focussing
on major problems. This main objective of this approach is to addressed ongoing behaviour of
employees in Tesco.
Understanding other viewpoints-For developing mutual understanding among employees the
Tesco enterprise can conduct various activities or can provide various platform and opportunities
Where every member of organisation can express their views regarding any problems and issues.
Address conflict immediately-Manager in Tesco should not make any delay in identifying
issues and finding solution to issues as these may lead to even more bad situations and this may
have negative impact on other employee’s relationships.
Promote teamwork-Motivation and empowerment is very effective approach that can be used
by TESCO for eliminating conflict situations. This procedure will encourage staff members to
think about the significance of working in a team (Jackson and Malthis, 2010).
By conducting the procedure of conflict resolution, manager can recognise the actual
reason of conflict and develop an appropriate solution of them. In addition to this, manager of
NHS can understand the reason behind the conflict. Under the case, by facilitaing this procedure
manager of NHS can understand the reason for disagreement with the manager in tems of
contract of junior doctor. The adopted process of conflict resolution may very effective for the
entire organisation success.
Task 3
3.1 Explain the role of negotiation in collective bargaining
Collective bargaining refers to the negotiation related to terms of employment and
working conditions between employer and employees at one side and union leader and
organisations at other side. The term negotiation refers to the situation where some terms and
conditions regarding work as well as working conditions are being established by mutual
consideration of employees and employer. This negotiation takes places to establish agreement
for benefit of all employees. This negotiation may be related to increase in wages, improving
working environment, working hours, promotion, etc. Tesco organisation consists of larger
workforce. So the workers in Tesco uses this method of collective bargaining technique in order
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to present their view point and issues in front of management of Tesco. These techniques are
used by staff members of Tesco to build pressure on management team in order to fulfil their
demands.
The role of negotiation in collective bargaining process are-
Enhancing the quality of work- In Tesco organisation the negotiation assists employees in
enhancing their quality of work.
Increasing effectiveness-The negotiation as a part of collective bargaining process provides
platform to management to resolves various problems associated with members working in
Tesco. Using this method, the union leader and employer makes various discussion related to
various problems faced by staff members working in Tesco. This negotiation provides them way
to find appropriate solutions to such problems. The negotiation help manager in developing
effective and competitive working environment within an enterprise.
Negotiation works as support system for organisation to reach to productive conclusion-
Negotiation as a part of collective bargaining process provides path to manger to
communicate with workers and provide him opportunity to solve various employees issue. This
collective bargaining plays vital role in construction communication channel between
organisation and its member The manager can make use of these paths to pass various
information and notifications to employees in order to find some solution to such issues.
Maintaining relationship between organisation and employees-Negotiation plays vital role
developing and maintaining relationship between employees and organisation. This process
helps Tesco in eliminating various conflicts related situation. It provides platform for resolving
issues in effective and proper way (Niskanen, Naumanen and Hirvonen, 2012).
3.2 Accessing the impact of negotiation strategy for a given situation
Negotiation is a technique used by firm in order to resolve various employee’s issues and
disputes. The negotiating process assist manager in identifying the major problems and finding
ultimate solutions to such problems. The negotiating strategy also assist organisation in
examining the impact of issues on various activities carried by organisation. Negotiation process
provides the innovative strategy to resolve various difficulties that are being faced by staff
members of Tesco. These various strategies are -
Competitive strategy-this strategy is adopted by Tesco in order to identify the level of
competition in market. Tesco has framed this strategy by considering that each and every
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activities in organisation has influence on competitive strength of enterprise. It is analysed by
company that the conflicts and various issues have direct effect on organisation success. The
conflicts between employer have direct impact on growth and reputation of industry. This
strategy states that workers can work according to the organisation strategy and in exchange they
can demand for their benefits (Posthumus, Bozer and Santora, 2016).
Accommodative strategy- This strategy is adopted by employer and employees in order to
eliminate the impact of various issues on individual as well as organisation performance. This
plan is adopted by Tesco for overcoming financial crisis and reducing financial expenses by
retaining existing employees. Tesco has used this plan by encouraging staff members by offering
them various benefit to make assist firm in overcoming such crisis.
Avoiding strategy-This plan is adopted by both employer and employees in order to avoid any
mishap situations and disputes. This plan has been adopted by Tesco so that it could have focus
on important issues which is being raised by workers regarding work or working conditions. This
plan is framed so that the issues which has major impact on organisation can be resolved at
priority basis.
Compromising strategy- This strategy is being followed by Tesco during situation when staff
members' comes with the issue of negotiating position they are holding in organisation as there
are various elements which have adverse effect on workers as well as company's performance
(Sánchez, 2011).
Task 4
4.1 Accessing the influence of EU in industrial democracy in UK
Industrial democracy refers to provision which involves workers in decision making
process, sharing authority and responsibility within organisation. The main objective of Eu
industrial policy is to encourage the role of workers in organisation decision making process.
The new partner based relationship where workers union and management works in team
to accomplish organisational goals and objectives this is the result of Eu industrial policy.
EU has positive impact on the working environment in which the business units is
operating. The EU industrial structure that provides the basis of work environment which assist
Tesco in designing its organisational structure. Tesco comply with all policies and procedures
framed by EU in order to perform its various business activities effectively and efficiently.
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The EU industrial policy has encouraged the formation of various councils within
organisation to make discussions regarding long term objective of firm and to suggest various
strategies for making various improvement in organisation.
The various laws and code of conduct framed by EU has direct effect on various method
and techniques used by Tesco for conducting business operations. These legislations also impact
employees. These acts have direct effect on various decisions taken by employees for business
entity. These policies also have influence on workers and firm. The implementation of the
various laws that are created for benefit workers will lead to enhancement of work quality of
employees. The effectiveness of these policies will boost their efficiency of working.
These code of conduct and regulation provides set standard as per job, terms and
conditions in working environment which eliminates situation of conflicts and issues that have
direct effect on profitability and growth of Tesco. These policies help Tesco in determining the
favourable working environment.
These plans of actions suggests various actions which can be adopted by firm in order to
attain innovative ideas from employees in order to enhance r working environment and culture
within enterprise. (Cheli, Battaglia and Dell, 2014)Along with this, it has been witnessed that
participation in EU has advanced the level; of partner based relationship within cited venture. EU
Emphasized effectively on the concept of partner based relation in which number of businesses
work together to accomplish a common objective. It has provided a support to ethical decision
making process so that goals and objectives can be accomplished.
4.2 Comparing various method that can be used by organisation in encouraging employees
contribution in various decision making process
There are following method that can be adopted by Tesco in order to encourage workers
participation in various decision-making process. These various methods will provide assistance
to firm in enhancing contribution of their employees in achieving goals and objectives for firm.
Consultation Method-The consultation method is adopted by Tesco. In this method the various
tactics are developed by enterprise which have direct effect on working environment as well as
on workers working within organisation. As the working environment get effected it will also
have impact on satisfaction level of employees as there are working in that environment. This
consultation method assists Tesco in obtaining innovative ideas and suggestions from their
members in order to enhance the quality of working environment. This consultation techniques
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helps manager in establishing various effective standards. This method is appropriate method as
compared to other method as it confirms the participation of employees in various decision-
making process (Stock,2016).
Participation through complete control method- In this method full control of management is
given by elected boards to employees. This method assists Tesco organisation in encouraging
workers to deal directly with all aspects of management issues. Above method aims at
encouraging participation of workers in various decision-making process, while the objective of
this procedure is to motivate employees in management activities.
Participation through collective bargaining-In above two method control and authorities are
given by top level management as compared to above two methods in this technique
responsibilities and authorities are taken by employees themselves. This method includes
participation of workers through collective agreement by determining and complying with
certain rules and regulation. This is very effective way to ensure Tesco staff members'
involvement in managerial activities.
Participation through suggestion schemes-While above three techniques aims at encouraging
staff members' participation in particular activities but this technique have focus on motivating
employees to share their ideas, views etc. As compared to above methods this procedure that has
focus on involving workers in various activities while this technique aims at getting suggestion
from employees in various matters related to safety measure, reward system, cost cutting waste
management etc. (Strohmeier, 2013).
From all above methods, the participation through suggestion schemes is most effective
and efficient method as compared to other. The objective of above method is to involve staff
members in various decision-making process while this method involves the participation of
employees in over all activities of Tesco organisation in order to develop full fledge procedure to
add value to Tesco organisational function and creates healthy working environment.
4.3 Accessing the impact of human resource management on employee’s relations
Human resource management plays vital role in developing relationship between
employer and employees. Concept of human resource management is more concerned with
employer and employees relationship. Personnel manager provide path for communication which
helps employer and worker in maintaining their relationship. Various strategy is adopted by
Tesco in order to identify the impact of human resource management on employees' relationship.
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Training and development strategy-This plans is formulated by Tesco in order enhance
performance of employees. Main objective of this strategy is to ensure favourable working
environment to the staff members of Tesco. This plan of Tesco is being developed in order to
improve the working attitude of employee and to encourage them to work in team for benefit of
organisation (Strohmeier, 2013).
Two parties are responsible for collective bargaining is union and management. As trade
union is work for interests of employees. The negotiation is takes place between workers who are
represented by a union called trade union and employers who are represented by management.
This a work of trade unions to solves the problems and issues of employees for which they
negotiated with employers.
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Competitive strategy- Various strategies and policies framed by Tesco has direct effect on
relationship between organisation and employees. Competitive plan created by human resource
manager may have negative impact on relationship between employees.
Compensation and other policies- Compensation policies framed by personnel manager can
create hindrance in relation between male and female candidates working in Tesco. This may
further have effect on profitability as well as growth of Tesco.
Performance management -Techniques used by human resource manager has direct effect on
relationship of employee and manager. Comparing performance of one candidate with other may
lead to hindrance and feeling of insecurities, jealous and may even lead to conflict between two
employees (Bernacia and Lis, 2017).
Recruitment and selection process- Recruitment and selection of candidates are the key
functions of human resource management. Techniques used by human resource manager in
recruiting and selecting new candidates have direct influence on requirement and philosophy of
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Illustration 1 impact of role of human resource management on employees relationship.
Sources:Human resource management 2017

existing employees working in TESCO. It reflects the calibre of candidates that has been selected
for job (Tollington, Turbé and Shwartz, 2015).
CONCLUSION
This study has concluded the importance of maintaining employee’s relation and its
impact on individual as well as on Tesco company performance. Report has provided various
approaches and methods are discussed, using which the organisation can improve its relationship
with stakeholders. This project has suggested various strategies in order to avoid any kind of
conflicts situation within enterprise. Project has aimed at explaining the role of negotiation in
collective bargaining and the impact of negotiation strategy has been described.
Various method has been suggested to Tesco in order to gain employees participation in
various decision-making process.
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Human Resource Management. 2017. Available
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