BTHS1: EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR
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Running head: EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR Name of the Student: Name of the University: Author Note:
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1EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR Tourism is one of the biggest contributors to the economy to almost every country in the world, and a major source of foreign currency inflow. A huge quantity of infrastructural development can be boosted by the tourism. Coupled with hospitality, this sector is one the biggest, most important and a rapidly growing sector, in a global scale, which has only upward movement in the years to come and a lower chance of a slump. Apart from the obvious financial aspect, the tourism and hospitality industry, both global and country specific, helps to generate large numbers of employment opportunities (Zaei and Zaei 2013). There are many career options that are related to this industry, both directly and indirectly, which are created by it or is a byproduct of the operations and requirements of the sector. The current paper looks into the employment situations that are instigated by the tourism industry and the present condition of the same, as well as try to predict a future for the industry in terms of being a generator of employment. In this century, the global economy is being driven by three major industries: technology, telecommunications and tourism. The umbrella term “tourism” refers to a number of different activities that are all set to provide the consumers with an all-inclusive and immersive experience aimed at creating beautiful memories (Urosevicet al.2017). The travel experiences include different attractions, transportations, lodging, other accommodation facilities, retail shops, eating and drinking, entertainment and other numerous hospitality services. The global travel and tourism (T&T) industry is the leading job creating sector and employs more than 98 million people worldwide. This number is only the people who are directly employed by the sector and represents almost 3 percent of the global labour population (FitzPatricket al.2013). If even the indirect jobs are included, the industry employs almost one in every eleven persons worldwide. As a single industry, tourism involves more people than any
2EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR other industry (McKercher and Prideaux 2014). Over the span of the last two decades, travel and tourism has played increasingly important role in the economic development of almost every country in the world. In Australia, almost eight percent of the work force is somehow related to the tourism industry. Despite this statistics, the Australian tourism industry is suffering from almost 38,000 job vacancies currently and the government has identified some key issues that are to be addressed to mitigate these challenges. An improved method of hiring the employees and making sure they are retained. Improvingtheregionaltourismindustriesandplaninwaysthatarefocuseduponthe development of the same. Pin-pointing the educational gaps and the training drawbacks and then planning the probable mechanisms that may address these issues. Expanding the traditional workplace and enhancing the mobility of the workforce. Tourism Employment Plan (TEP) is one such mechanism that is trying to provide easy to use and practical tools to help the T&T industry to withstand the pressure of the increasing labour and skills pressures in the country. In 2011, eight labour and skills “hot spots” were selected across the country that were to become the centers for the development of these Tourism Employment Plans. These places were all selected based on the Australian Tourism Labour Force Report, which pointed at the at the fact that many tourism related businesses are experiencing problems relating to recruitment, retention and skill issues of the labours. It was also concluded, from the same report, that localised strategies are necessary that are targeted towards the mitigation of the problems as there cannot be one single uniform solution for all the problems (Sloan, Legrand and Simons-Kaufmann 2014).
3EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR The tourism industry itself is a huge area and has to have a vast amount of employees that would be absolutely necessary to take care of all the aspects of the sector. The industry, apart from only the directly employed workers, also uses a large number of indirectly employed workers who all contribute to the operations and functions of the industry as a whole (Chathoth et al.2016). The directly employed workers of the tourism industry come from the sectors like hotels, restaurants, offices providing tourism related information, travel conducting agencies, aircraft and airports, cruise lines, shopping or memorabilia shops, resorts. These people are related to the areas that are directly in contact with the tourists and have to provide their services to take care of the demands and requests of the tourists to make sure they are given an experience that would stay with them even long after their vacation is over (Lastenet al.2014). Indirect employees of the tourism industry come from areas such as restaurant ingredients suppliers, construction companies that build the resorts and hotels along with the infrastructure that is necessary to take the pressure of the tourists, aircraft manufacturing industries, handicraft workers or producers, marketing agencies, accounting services providing companies any some other sectors that contribute to the T&T industry even though their own operations are not apparently related to the sector. In many ways, the people who are indirectly employed by the tourism industry are more in numbers than the people who come directly to the contact with the tourists (Zaei and Zaei 2013). The continuously expanding tourism industry across the planet is employing more and more people every day to meet the challenges and the ever evolving requirements of the tourists. Tourism industry is currently one of the most efficient generators of employment., both direct and direct. As a possibility for my future career, there are many areas which I can delve into as options and choose as a stable career. The dynamics of the industry is rapidly changing and
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4EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR newer areas are constantly being discovered as ways to fulfill the requirements of the tourists and this gives exciting and virtually endless opportunities that will require the employee to be creative and come up with ideas that would meet the demands of the tourists. Managing different events for the tourism sector is also another lucrative way to contribute to the industry and actively promote the different aspects of the tourism sector to attract more people to the tourist spots and avail the services of the hospitality industries that may be considered by me to become a part of in the future.
5EMPLOYMENT IN TOURISM AND HOSPITALITY SECTOR References Chathoth, P.K., Ungson, G.R., Harrington, R.J. and Chan, E.S., 2016. Co-creation and higher order customer engagement in hospitality and tourism services: A critical review.International Journal of Contemporary Hospitality Management,28(2), pp.222-245. FitzPatrick, M., Davey, J., Muller, L. and Davey, H., 2013. Value-creating assets in tourism management:Applyingmarketing'sservice-dominantlogicinthehotelindustry.Tourism Management,36, pp.86-98. Lasten, E.F., Curtis, C., Upchurch, R.S. and Dammers, C., 2014. Measurement of traveler expectations versus service gaps—The case of general aviation services in Aruba.Tourism Management Perspectives,12, pp.68-70. McKercher,B.andPrideaux,B.,2014.Academicmythsoftourism.AnnalsofTourism Research,46, pp.16-28. Sloan, P., Legrand, W. and Simons-Kaufmann, C., 2014. A survey of social entrepreneurial community-based hospitality and tourism initiatives in developing economies: a new business approach for industry.Worldwide Hospitality and Tourism Themes,6(1), pp.51-61. Urosevic, S., Karabasevic, D., Stanujkic, D. and Maksimovic, M., 2017. AN APPROACH TO PERSONNEL SELECTION IN THE TOURISM INDUSTRY BASED ON THE SWARA AND THEWASPASMETHODS.EconomicComputation&EconomicCyberneticsStudies& Research,51(1). Zaei, M.E. and Zaei, M.E., 2013. The impacts of tourism industry on host community.European journal of tourism hospitality and research,1(2), pp.12-21.