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Assignment : Human resource management in Hilton Hotel
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Added on 2020-01-28
Assignment : Human resource management in Hilton Hotel
Added on 2020-01-28
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TABLE OF CONTENTSINTRODUCTION................................................................................................................................3TASK A................................................................................................................................................3a) Analysis of role and purpose of human resource management in Hilton Hotel..........................3b) Justification of Human resources plan based on an analysis of supply and demand for Hilton Hotel.................................................................................................................................................4c) Assessment of the current state of employment relations in Hilton Hotel..................................5d) Discussion of the employment law affects the management of human resources in Hilton hotel . .6TASK B................................................................................................................................................6a) Discussion of a job description and person specification for Hilton hotel..................................6b) Comparison of the selection process of different hotel industries...............................................8c) Assessment of the contribution of training and development activities to the effective operation ofHilton Hotel.....................................................................................................................................9CONCLUSION .................................................................................................................................10REFERENCES...................................................................................................................................112
INTRODUCTIONHuman resource management is a function in the organizations which are designed to increaseemployee performance and potential in terms of fulfilling the employer's strategical objectives. Humanresource is an essential part of the organization (Hendry, 2012). Hilton hotel is an international chain offull service hotels which serves people worldwide. Hilton human resources have specialisedknowledge in benefits, compensation, collective bargaining agreements, employment law, statisticalanalysis etc. (Hilton Hotel and Resorts, 2015). The present report is been carried on human resourceissues and the effect of employee relations and employment law on Hilton Hotel. The other partcomprises of recruiting and selection process and contribution of training and development activities inthe organization. TASK Aa)Analysis of role and purpose of human resource management in Hilton HotelThe role and purpose of human resource management in Hilton hotel can be analysed. HiltonHotel is one of the best examples of Human Resource management. The role and purpose of humanresource management in the hotel is to satisfy its employees by fulfilling its needs and requirements.Managers and HR professionals have the vital job of managing employees so that they can effectivelyperform work activities. The manager is required to view the manpower as human assets not costs tothe organization (Armstrong and Taylor, 2014). Human resource management team trains themanagement group as how to manage workforce in the hotel industry. This includes managingrecruiting and hiring employees, coordinating employee benefits and developing employee training anddevelopment strategies in the Hilton Hotel. HR professionals of Hilton Hotel can handle different types of issues related to employees andorganization. Human resources management in Hilton hotel provides their employees with standardwages, higher quality work opportunities and flexibility in their job (Jiang and et.al., 2012). Humanresources professionals oversee employment relations in the Hilton Hotel to handle employment issues.Hilton hotel's human resource management have different roles and purposes to solve various problemsand they are as follows: Recruiting: In Hilton hotel, Human Resource management need highly skilled recruiters whichhelp in selecting good quality of housekeepers, staff, chefs or bartender, receptionist etc.Recruiter can help in hiring guest workers for seasonal employment to rectify its shortagesperiod (Reynolds, 2016). Hilton hotel HR management routinely runs background checks onjob candidates because of it reduces the high theft of wine, food and equipments. HR3
management should ensure that every position is described in detail so that new hires andveteran workers are clear about their duties and responsibilities.Retention: To keep its employees for a long period, Hilton hotel provides incentives to increaseretention such as employee recognition programmes or in-house professional developmentprograms. This enables the recruiters to show the existing employees and new hires the successof the organization.Compensation: Human resource management also helps Hilton hotel to set wages and salariesbased on regional market rates. Hospitality employees earn much of their extra income throughtips. HR management's payroll knowledge helps the employers to handle tips as required underthe federal tax code. b) Justification of Human resources plan based on an analysis of supply and demand for Hilton HotelHuman resource planning (HRP) or manpower planning plays major role within Hilton hotel. Itis a process which determines the current as well as future human resources requirements in achievingthe business objectives. Furthermore, the process assists in maintaining adequate manpower andemployees so that they can offer adequate services and facilities to their guests and customers (Purce,2014). The first purpose of human resource planning is to ensure that workforce within Hilton Hotelensure best fit among their jobs with avoiding human resource shortage and surpluses within theorganization. The human resource plan for Hilton Hotel generally emphasizes on the three segments.They are forecasting the existing labour demand, analysing present labour supply and the last elementis balancing the planned demand and supply of the labour. The various elements within the humanresource planning are as following:Forecasting current labour demand: The first step within human resource planning process isdetermining the current demand of labour within Hilton Hotel. Human resource demandforecasting depends on several factors which are employment trends, replacement needs,production capacity, absenteeism, growth and expansion (Alfes and et.al., 2013). With the helpof this, human resource manager will easily measure the current labour within the business sothat they can easily meet the services. Analysing present labour supply: Second step in human resource planning is to forecast andpredict the future requirement of manpower within Hilton hotel. Human resource supplyforecasting depends on various factors which are categorized into two supply i.e. internal andexternal supply (Buller and McEvoy, 2012). Internal supply of human resource includestransfers, promotions, retired employees & recall of laid-off employees, etc. On the other hand,external supply includes supply and demand of jobs, expected growth rate and levels,4
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