2ENGLISH ASSIGNMENT
Tipping is one of the practices that have grown largely in different corners of the world.
As per the opinion of (Ludlum, Marty and Jennifer Barger Johnson, 88), the tipping culture is
largely seen in the restaurants and the other service sectors where people usually go for some
kinds of hospitality services. As a result of the good and the hospitable behavior that the
customers receive at the hospitality sectors like the restaurants and other such places they often
pay some amount of money as tips. Therefore Gold, Alex, and Christiaan Hogendorn (85) opined
that tipping is one of the great motivations that helps in boosting up the moral strength of the
employees. This is because this tipping culture is very helpful as it helps in making providing a
financial appreciation to the customers and this in turn helps in shaping their zeal and their
confidence to contribute positively towards the work. However CÓRDOVA-ESPINOZA,
MIGUEL IGNACIO (140) has argued in the similar context saying that tipping might also lead
to a kind of inequality or a feeling of jealousy among the workers,. This is because the amount of
tip that is given by different guests or different customers to the employees working in the places
(Lynn, Michael, 750). Thus there can be a feeling of jealousy and they might just stop working
hard. Thus it can be said that that the policy of tipping helps in positively impacting the
hardworking nature of the employees.
Tipping policy is helpful in making the employees put forward more effort towards their
work. Ludlum, Marty and Jennifer Barger Johnson (88) has stated that in order to motivate the
employees it is the duty of the managers to motivate the employees. This motivation comes
through different ways like monetary benefits, some extra allowances and others. Tipping policy
in North America was meant mainly to motivate the efforts that are being put forward by the
employees for the purpose of improving their mindset and their zeal towards the work.

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Tipping Policy: Impact on Employees and Customers Satisfaction

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