Enterprise Architecture: Case Study, Problems, Solutions, Zachman Framework, Gartner, FEA, EA-Zachman, TOGAF, EA and SOA, ERD, Big Data, Cloud Computing

Running head: ENTERPRISE ARCHITECTURE
Enterprise Architecture
Name of Student-
Name of University-
Author’s Note-

ENTERPRISE ARCHITECTURE1
Table of Contents
Case Study.......................................................................................................................................1
Main problems in J&J..................................................................................................................1
Possible solution to solve the problems.......................................................................................1
Application of Zachman Framework in J&J...............................................................................3
Framework for Enterprise Architecture...........................................................................................3
Processes proposed for EA..........................................................................................................3
Comparing frameworks of Gartner, FEA, EA-Zachman, and TOGAF......................................4
Relationship between EA and SOA.............................................................................................5
Entity Relationship Diagram...........................................................................................................6
Milk Dairy ERD..........................................................................................................................7
Quikfix Electronics ERD.............................................................................................................8
Journal Article Review....................................................................................................................8
EA an Big Data............................................................................................................................8
EA and Cloud Computing...........................................................................................................9
References......................................................................................................................................11

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Case Study
Main problems in J&J
The problem existing in J&J was that the company was following autonomous structure
for management. This autonomous structure enables the managers only to deal with the financial
results for independent companies that are operating in J&J. The main focus of the managers in
the company was to make all the operating units of the company to run efficiently. The
companies lacked in making customer retention. By the companies services, the life of the
customer were facing problem. The problems that the customers were facing was the customers
themselves had to deal with their own multiple invoices, multiple contracts, as well as sales calls.
The company has to change the operating system and implement IT support system in all the
operating system of the company. For changing the IT focus on the company to a customer
entailed technology should be the main focus of the company. The IT system of the company
was not aligned to the corporate strategy.
Possible solution to solve the problems
For mitigating the problems of not providing attention to customer retention in the
company, there are many strategies that can be implemented in the system to improve the
system. For implementing customer retention in the company helps to increase the customer
value as well as encourage the customer to purchase again and again from the company. This
customer retention also results in using mobile application for buying products from the
company. The possible solutions that J&J can implement in the system are stated below:
1. Implementing onboarding program: This is a customer function that shows the
customer about how to us a particular product. A representative of the company explains the

ENTERPRISE ARCHITECTURE3
usage of the product from where the customer might learn about how the use the product. This
can helps to save the time of the customer and understand how their goals can be achieved.
2. Implement customer feedback: The Company should implement customer feedback
regarding the product or the service they get from the company. This customer feedback helps to
improve the business and know about the feeling of the customer. The process of customer
feedback as well as sharing the information with the company should be present with the
company so that they can improve the business operation and satisfy the customers. The
feedback loop helps to collect, analyze as well as distribute the review the customer and
customer survey.
3. Establish proper communication with the customer: If feedback is received from the
customer, proper feedback result is to be communicated with the customer so that the people get
to know about the status of their feedback provided for the company. Communication helps to
manage all the customer engagements as well as helps to create opportunities so that the
company can get upsell as well as get cross-sell. Communication calendar is to be established in
the company which helps to track the communication of customer.
4. Should implement customer loyalty program: The Company should organize loyalty
program for the customers. The customers can be rewarded for their loyalty to the company. The
customer who have bought more products from the company should be rewarded with more
offers so that the customer might feel happy with the customer’s service.
Application of Zachman Framework in J&J
The blueprints of the processes are the fundamental process of documentation and are the
primary way to analyze as well as sustain the organizational change in the system (Whittle and