ERP Implementation and Success Factors

This assignment delves into the crucial elements of Enterprise Resource Planning (ERP) implementation success. It examines various factors that contribute to a successful implementation, such as effective post-implementation practices, the influence of organizational culture, and strategies for managing potential conflicts within parent-subsidiary relationships during the ERP process. The analysis draws upon research papers exploring these themes and their impact on overall ERP system performance and organizational outcomes.

Running Head: ENTERPRISE SYSTEM
Enterprise System
Name of the Student
Name of the University

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Executive Summary
ERP or Enterprise Resource Planning is a software aided technique that is used to manage
various aspects of a business that includes customer relation management (CRM), inventory
management, financial management and others. There are a number of different ERP solutions
that are provided by different developments. In this report, five of the most popular ERP
techniques have been analyzed and one particular ERP implementation tool has been suggested
for CRLS.

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Table of Contents
1.0 Introduction................................................................................................................................3
2.0 Identification of ERP Vendors...................................................................................................3
3.0 Identification of ERP Module....................................................................................................7
4.0 ERP Architectures.....................................................................................................................9
5.0 Fit/Gap Analysis......................................................................................................................12
6.0 Evaluation................................................................................................................................12
7.0 ERP Recommendation.............................................................................................................13
8.0 Organization Mechanics..........................................................................................................13
9.0 Conclusion...............................................................................................................................14
References......................................................................................................................................16

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1.0 Introduction
In the provided case study, it has been evident that the company CRLS needs cloud based
ERP architecture because it cannot afford to pay for regular updates of physical storage devices
as well as server maintenance for the ERP system. As per the case description, SAP Business
One is a feasible option for implementation at CRLS as it meets all the requirement and
feasibility criteria of the company. The main reason behind this that the SAP Business One is a
capable, adaptable business administration framework which coordinates all center business
works over a whole organization (Bintoro et al. 2015). It provides the project manager or
organization with access to basic constant information, empowering them to influence faster, to
better choices to help develop their businesses. Net Suite is another ERP solution application that
is another possible option for CRLS company. NetSuite ERP empowers associations to oversee
IT costs, enhance bookkeeping proficiency, streamline arrange administration and obtainment
forms, dispense with physically serious spreadsheet-based announcing, and enhance
representative profitability.
In this report, various ERP vendors and ERP tools have been analyzed and discussed in
detail in order to recommend the best option for CRLS.
2.0 Identification of ERP Vendors
There are a number of reputed ERP vendors worldwide that provide business solutions to
various multinational business organizations. Five ERP vendors that are mainly based in
Australia are discussed below.

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Odoo and ERP Consulting Australia – Odoo (previously known as OpenERP) is a
company that provides modular ERP application to the clients. This modular ERP application
has a wide range of operational and financial functionality. The core modules of the ERP
services provided by Odoo are Accounting & Finance, Inventory, Sales Management,
Manufacturing, Projects, Customer Relationship Management, Human Resources, Purchasing,
Website, and Electronic Documents (Bernroider, Wong and Lai 2014). Odoo also has a
dedicated Apps store through which, the users can download various add-ons and customizations
of the application. The best advantage of Odoo is that it can be deployed in both physical storage
devices or cloud storage interfaces. Clients and customers can buy ERP programming
application and introduce it on their organization premises. A cloud-based arrangement, as
Netprro, gives clients alleviation from costly forthright interests in IT hardware and servers.
Clients do not need to stress over devoting critical number of assets to oversee in light of the fact
that a cloud-based ERP arrangement is maintained and managed off site by the ERP supplier. In
order to augment the capability of an ERP framework, it is essential to keep its technical features
updated and subsequently, it is crucial to choose organization alternative that will save
customization and is easy to refresh or is extensible. Moreover, cloud-based executions are
simpler to send than on location organizations, customizations and incorporations consequently
refresh, item upgrades are effortless, and are anything but difficult to keep up on the grounds
that, the cloud-based ERP supplier is in charge of keeping the innovation current. Nonetheless,
consider the way that, 66% of the average size businesses are running more established
adaptations of the ERP programming (Sun, Ni and Lam 2015). The reason being: Such
businesses cannot stand to go for broke of losing customizations and reconciliations and
henceforth choose that the expenses to re-execute incremental discharges are excessively

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extraordinary. Consequently, with a cloud-based ERP arrangement, clients can simply be
guaranteed that, their business is running with the most progressive capacity.
SAGE – SAGE is another accounting and business management software that provides
ERP based solutions to the clients. SAGE is a powerful ERP tool that mainly provides services
for accounting and payroll services. However, unlike Odoo, it does not provide support for
hardware storage. It can only be used using the cloud storage interface. Straightforward and
secure, the online payroll programming by SAGE can be accessed and used anyplace, whenever
needed by the clients and the customers. With user friendly overall design, for example, a
representative gateway, timesheet administration and more it is the least demanding approach to
do the payroll. The Sage One versatile applications put the client and bookkeeping data in the
palm of the clients' hands. Sky Payroll incorporates with Sage One and clients get 5
representatives free with every Sage One membership (Parhizkar and Comuzzi 2017). Sky
Payroll agrees to all assessment and superannuation enactment and thus, the customers do not
have to stress over those necessities. Sign in is also possible from wherever the clients are to see
client data, record notes, look for clients and get in touch with them straightforwardly from their
gadgets. Sage One is continually developing to meet the regularly developing and changing
needs of our growing client base. Our extra modules and new highlights are intended to enhance
efficiency, increment usefulness, diminish organization time and increment joint effort for Sage
One clients.
Oracle Net Suite – Net Suite is another ERP solution application that is provided by the
multinational company Oracle. NetSuite ERP empowers associations to oversee IT costs,
enhance bookkeeping proficiency, streamline arrange administration and obtainment forms,
dispense with physically serious spreadsheet-based announcing, and enhance representative

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profitability. Most of the multinational organization today request finance related administration
solutions that are sufficiently adaptable to oblige progressively changing business needs. In a
quick moving, continually changing worldwide economy openings sit tight for nobody. NetSuite,
the world's driving supplier of cloud-based Financials/ERP and multiple channel trade
arrangement, is intended to enable worldwide enterprises to meet their complex practical,
industry, administrative and impose prerequisites (Galy and Sauceda 2014). Readiness, speed
and adaptability are basic in getting operations up and running quick after the dispatch of new
items or administrations, securing or consolidating organizations, entering new markets or
geographic extension. For huge enterprises troubled by an on-start ERP framework, such
quickness can be subtle. NetSuite has opened a radical new application of plausibility for
worldwide enterprises. Over each industry, each business sort (B2B, B2C or B2X), in all aspects
of the world, Oracle empowers customer's group to remain spry and adaptable.
Cougar Mountain Denali Software – Cougar Mountain Software offers accounting
application for the businesses (mainly for manufacturing and open administrations
organizations). Their leader item Denali is a center accounting framework with applications for
general record, creditor liabilities and records receivable, stock administration and request
passage. Denali arrangement is made out of three items: Denali Business, Denali Fund and
Denali Payroll. Denali Payroll Processing arrangement is equipped for helping businesses in
observing and controlling the stream of business resources. Denali Business bookkeeping
programming offers accounting functionalities including reviewing, detailing, information
examination and multi-area stock administration (Chou et al. 2014). Denali Funds also allow
overhead accounting solutions for non-profit organizations. Businesses can deal with various
solicitations, customers' data and gathering status. A few highlights are additionally accessible as

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additional items, including a payroll framework, buy requests and bank compromise. Denali is
offered as both cloud-based solution and on-spot development support. Some third party services
have also been incorporated into the system including Cayan's Genius, 3DCarts and TSheets.
SAP Business One – SAP Business One is one of the most popular ERP solutions in the
world that mainly aims to help implement ERP systems for small and medium sized business
organizations. SAP Business One is a capable, adaptable business administration framework
which coordinates all center business works over a whole organization. It furnishes directors
with access to basic constant information, empowering them to influence faster, to better choices
to help develop their businesses. The business arrangement from SAP empowers businesses
running SAP Business One to oversee intercompany exchanges for more than one organization,
via consequently duplicating relating exchanges over various organization databases (Guo, Feng
and Wang 2014). Computerizing the replication of such exchanges essentially decreases the
measure of end client exertion and manual re-keying of information to keep up intercompany
exchanging financial explanations. It is accessible in 27 languages, with full authoritative
consistence in 42 nations and has been introduced in more than 120 nations over the globe. SAP
Business One effortlessly coordinates every part of a business, and interfaces with different
applications a customer may use. Its usefulness is likewise accessible on cell phones and in the
cloud. SAP Business One incorporates accounting, CRM, manufacturing, banking, stock control
segments and others.
3.0 Identification of ERP Module
The identification of ERP module for the identified 5 ERP systems is done using the
following breakdown table.

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Function Odoo SAGE Oracle Denali SAP
Procurement Purchasing
Management
Procurement
Management
Procurement
Relation
Management
Procurement
Records
Management
Supplier
Relation
Management,
Purchase
Factors
Sales Sales
Management
Sales Time
Sheet
Management
Supply Chain
Management
Resource
Control
Management
Sales
Opportunity
and
Distribution
Production Manufacturing Payroll Manufacturing Manufacturing Life Cycle
Management
of Products,
MRP
Distribution Inventory
Management
Online Payroll
Management
Supply Chain
Management
Stock
Administration
Management
of Product
Warehouse
Accounting Business
Accounting
Business
Management
Accounting
Finance
Management
Business
Accounting
Financial
Accounting
HR Human
Resource
Management
Human
Resource
Payroll
Management
Human Capital
Management
Human
Resource
Records
Management
Human Capital
Management
Customer CRM Customer CRM Business, CRM

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Service Payroll
Management
Fund, Payroll
Corporate
Governance
Project
Management
Payroll
Services
Corporate
Performance
Management
Creditor
Liabilities
Corporate
Governance
and Risk
Management
Miscellaneous Websites and
Electronic
Documents
Instant
Accounting
On-Spot
Business
Solutions
Banking Banking
4.0 ERP Architectures
The architecture diagrams for the chosen three ERP systems are as follows.

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Figure 1: SAP ERP System
(Source: Created by Author)
Technical Specifications for SAP:
Minimum Hardware – Pentium 4, 2.4 gigahertz (GHz) or faster and 1 gigabyte (GB) of
RAM.
Minimum Network Specification – 1 Mbps to 20 Mbps depending on number of users.
Additional Software Requirement – Microsoft Silverlight (minimum version 5.1) and
Adobe Reader 8.1.3 or higher.

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Figure 2: Odoo ERP System
(Source: Created by Author)
Technical Specifications for Odoo:
Minimum Hardware – Intel x86 or compatible processor and Minimum of 512 MB RAM.
Minimum Network Specification – 1 Mbps to 10 Mbps depending on number of users.
Additional Software Requirement – Odoo 10.0.20170915-0, Apache 2.4.27, PostgreSQL
9.6.5 and Python 2.7.13.

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Figure 3: Oracle ERP System
(Source: Created by Author)
Technical Specifications for Oracle Net Suite:
Minimum Hardware – Require minimum native screen resolution of 1024x768 and either
of Internet Explorer 11.x, Mozilla Firefox ESR 38+, Google Chrome 42+, Apple Safari 8.x and
7.x.
Minimum Network Specification – 10+ Mbps.
Additional Software Requirement – Profile with a Microsoft Exchange e-mail account
configured in Cached Exchange Mode (OST). Outlook must be run with this profile at least
once. Accounts with additional mailboxes are supported.
5.0 Fit/Gap Analysis
The Fit/Gap Analysis is shown in the attached excel file.

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FIT GAP ANALYSIS

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Notes:
Yes -Effective strategies are implemented successfully across the faculty.
Yes, but - Good strategies in place, some limitations or some further work needed.
No, but - This area hasn’t yet been effectively addressed, but some significant work is being
done across the faculty or institution.
No - Effective strategies not developed.
Component
s Questions Ratin
g Evidence
Recommendations
Essential Desirable
Possibl
e ERP
Vendor
1. ERP Implementation
ERP implementation in a business organization ensures efficient handling of resource as well as other
business financial and accounting needs. With the ERP system, there operations become much faster and
without errors.
1.1 Basic Management
“The company
now has 50
staff members
working in 3
different
branches, but
they are still
following the
old system of
recording all
details of cases
handled and
being handled
by all these
lawyers on
paper. They are
now eager for
an expert to
help them
implement a
system that can
record all client
and lawyer
transaction,
Does the
institution
regularly use
online data
management
operations in :
yes,
but
Monthly
Progress
Documentatio
n
Efficiently
Handled
with Errors
Efficiently
Handled
Oracle,
SAP
·
Financial
Calculations;
·
Business Data
Management;
· Inventor
y
Management;
and
· CRM
Are these
communicated
appropriately
to
yes
Meeting
Documentatio
n
Knowledge
of
Stakeholder
s
At least the
knowledge of
just higher
authority of
SAP.
SAGE

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they want a
system which
will generate
reports that
shows which
lawyer from
which bar is
handling which
client and how
much time is
being spent on
each client, to
stakeholders? the
stakeholders
1.2 Cloud
Based Services
“In the case of
CRLS use of
ERP will fast
track a lot of
processes such
as the lodging
and recording
of a transaction,
the progress of
a case and the
details of the
client
associated with
the case among
others.”
What do the
organization
needs? Cloud
or Physical
Storage?
yes
Analysis of
Project
Requirements
Selection of
One
Method
A Solution for
Addressing
Any Problem SAP
Can the
company
deploy cloud
based ERP?
no
Technical and
Financial
Support
ERP Cloud Based
ERP SAP,
Oracle,
Odoo
Are there
mechanisms in
place to
ensure success
of the cloud
based ERP?
no
Technical
Upgrades
ERP Cloud Based
ERP
SAP,
Denali
1.3 Cost and
Budget
“The reasoning
being that a
cloud based
ERP avoids all
upfront costs of
things like
computer
Is there a
policy on
budget
limitations for
projects?
no,
but
Budget
Document
Supply of
Funds
Sufficient
Budget
SAP
Is the budget
for ERP
no,
but
Budget
Analysis
Sufficient
Budget
Sufficient
Budget SAP

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hardware’s and
IT
infrastructure
such as data
servers, has no
need for
maintenance
since all
services are
implementatio
n actually
limited?
Is this
situation
communicated
appropriately
to
stakeholders?
no
Stakeholder
Meetings
Knowledge
of
Stakeholders
At least the
knowledge of
just higher
authority of
the
stakeholders
SAP
and
Odoo
Is there a
suitable Cloud
based ERP
solution
within the
budget
limitation?
yes
Analysis of
Project
Requirements
Cloud ERP
Solution
Implementatio
n of ERP
System
SAP
6.0 Evaluation
From the entire analysis, the five chosen ERP vendors are now narrowed down to only
three – Oracle Net Suite, SAP and SAGE. SAGE is the accounting and business management
software that provides ERP based solutions to the clients. SAGE is a powerful ERP tool that
mainly provides services for accounting and payroll services. On the other hand, NetSuite ERP
empowers associations to oversee IT costs, enhance accounting proficiency, streamline arrange
administration and obtainment forms, dispense with physically serious spreadsheet-based
announcing, and enhance representative profitability. Most of the multinational organization
today request finance related administration solutions that are sufficiently adaptable to oblige
progressively changing business needs. In a quick moving, continually changing worldwide
economy openings sit tight for nobody. NetSuite, the world's driving supplier of cloud-based
Financials/ERP in the company’s trade arrangement. SAP Business One is one of the most
popular ERP solutions in the world that mainly aims to help implement ERP systems for small
and medium sized business organizations. SAP Business One is a capable, adaptable business

17ENTERPRISE SYSTEM
administration framework which coordinates all center business works over a whole
organization.
7.0 ERP Recommendation
After the detailed analysis in the overall report, it can be finally said that the most
suitable and recommended ERP vendor for CRLS is SAP Business One. The reasons for
justifying the recommendation are as follows.
Cloud Based Architecture – It has been previously mentioned that CRLS needs cloud
based ERP architecture because the company cannot afford to pay for regular updates of physical
storage devices as well as server maintenance for the ERP system. SAP supports cloud based
architecture and hence, it is suitable for implementation.
Organization Size – Although most of the popular ERP vendors develop their
applications for large scale companies and enterprises, SAP mainly provides services specifically
to medium and small sized organizations. Since, CRLS is a small sized organization, SAP is
suitable for implementation.
Organizational Growth – SAP is an ERP tool that also helps organizations to grow
rapidly. Due to its extended support on different languages and a wide range of environments, it
helps the organizations to gain greater reach than the limited locality and hence, it slowly grows
after sufficient external exposure.

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8.0 Organization Mechanics
The chosen organization, namely CRLS needs to follow certain organization mechanisms
in order to implement the recommended ERP system. SAP Business One is a coordinated suite
of monetary, manufacturing, distribution, logistics, quality control and human resources
application systems. The restrictive concentrate on specialized perspectives, at the cost of
progress management components, has turned out to be a noteworthy wellspring of
disappointment. The CRLS understood the need to enhance significantly its IS and business
capacities. SAP Business One unites a few center business capacities into one incorporated
information model to accommodate one-time information section and the sharing of a quick,
consistent access to one single feature of data. Be that as it may, not all associations setting out
on SAP Business One execution understand its advantages. The reason is that SAP Business One
usage is a troublesome endeavor, in that its prosperity requires overseeing sufficiently a mind
boggling setting, which includes authoritative changes crosswise over different key zones
identified with procedure, innovation, culture, management frameworks, HR, and structure. In
this way, it propelled the Comp Operations Reengineering (CORE) venture. The plan of action
was viewed as a device by which CRLS could depict how it wished to lead its business, and
recognize the interfaces between different business substances' inside procedures, its clients, and
providers. To pilot the task, the CRLS chose to limit the extent of the CORE venture to cover
just its operations at CRLS. Along these lines, it subscribed to an abnormal state plan of action
for CRLS, when a general IT procedure had been prescribed for the whole Comp Group.

19ENTERPRISE SYSTEM
9.0 Conclusion
In this report, various ERP vendors and ERP tools have been analyzed and discussed in
detail. The chosen and recommended tool for implementation is SAP. Although most of the
popular ERP vendors develop their applications for large scale companies and enterprises, SAP
mainly provides services specifically to medium and small sized organizations. Since, CRLS is a
small sized organization, SAP is suitable for implementation. Although most of the popular ERP
vendors develop their applications for large scale companies and enterprises, SAP mainly
provides services specifically to medium and small sized organizations. Since, CRLS is a small
sized organization, SAP is suitable for implementation. It has been previously mentioned that
CRLS needs cloud based ERP architecture because the company cannot afford to pay for regular
updates of physical storage devices as well as server maintenance for the ERP system. SAP
supports cloud based architecture and hence, it is suitable for implementation.

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References
Bernroider, E.W., Wong, C.W. and Lai, K.H., 2014. From dynamic capabilities to ERP enabled
business improvements: The mediating effect of the implementation project. International
Journal of Project Management, 32(2), pp.350-362.
Bintoro, B.P.K., Simatupang, T.M., Putro, U.S. and Hermawan, P., 2015. Actors’ interaction in
the ERP implementation literature. Business Process Management Journal, 21(2), pp.222-249.
Chou, H.W., Chang, H.H., Lin, Y.H. and Chou, S.B., 2014. Drivers and effects of post-
implementation learning on ERP usage. Computers in Human Behavior, 35, pp.267-277.
De Toni, A.F., Fornasier, A. and Nonino, F., 2015. The impact of implementation process on the
perception of enterprise resource planning success. Business Process Management
Journal, 21(2), pp.332-352.
Galy, E. and Sauceda, M.J., 2014. Post-implementation practices of ERP systems and their
relationship to financial performance. Information & Management, 51(3), pp.310-319.
Gavidia, J.V., 2016. Impact of parent-subsidiary conflict on ERP implementation. Journal of
Enterprise Information Management, 29(1), pp.97-117.
Gere, W. and Pignault, O., Bmc Software, Inc., 2016. Mechanism to display graphical IT
infrastructure using configurable smart navigation. U.S. Patent 9,467,344.
Guo, Y., Feng, Y. and Wang, C., 2014, January. The impact mechanism of organizational culture
on ERP assimilation: a multi-case study. In System Sciences (HICSS), 2014 47th Hawaii
International Conference on (pp. 4044-4053). IEEE.