Entrepreneurial Marketing: Challenges and Strategies for Small Businesses
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This report explores the distinguishing features of business marketing environment for small businesses, key marketing operational issues faced by small businesses, and strategies to enhance their position. It also compares standard marketing theory with current practice of small businesses.
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Table of Content INTRODUCTION...........................................................................................................................1 Distinguishing Features of Business Marketing Environment....................................................1 Key Marketing Operational Issues Faced By Small Businesses.................................................2 Comparison Between Standard marketing Theory and Current Practice of Small Business.....4 Autonomous learning skills........................................................................................................5 Core ideas and concepts analyzed along with conclusion...........................................................7 REFERENCES................................................................................................................................8
INTRODUCTION Entrepreneurialmarketingreferstodevelopmentofbusinessstructurewhere establishment of new company operational structure focusses on building dynamic business plan to position itself in high competitive business world. This report explains how marketing operations of SME differs from medium or large sized business and how entrepreneurial theory impacts the managerial functions. It also analyses the marketing operations issues faced by small businesses and strategies companies can develop to enhance its position. The report also explains comparison between Standard marketing Theory and current practise of small business through various business models explanation which elaborates how company can implement its business strategies with efficiency. Distinguishing Features of Business Marketing Environment Marketing environment is the integration of different internal and external environment factors of business organization which impact the marketing activities in the market.It is very essential marketing analysis to determine all market factors to formulate effective marketing strategies and increasing its potential effectively(Qureshi, Aziz and Mian, 2017). As small businesses are majorly distributed in the market. Small businesses has to identify market factors due to lack of proper resources to achieve objectives. There are various features which small business has to take into account while planning marketing strategies to increase their sales ad profitability in market. Issues and challenges for SME Attracting new customers:It becomes challenge for SME to attract new customers towards business products and services, as the market reach is limited only to regional sales and less public Maintaining profitability:It becomes difficult for small businesses to maintain profitability margins and also focus on marketing, promotional activities for reaching the market expansion levels. For example-a restaurant cannot maintain balance between sales figure of revenue and investment needed for business promotional activities. Retaining valuable employees:It becomes difficult for small business and new entrepreneurs to maintain valuable employees who are skilled, as training opportunistic growth is lacking due to less capital funds. For example- A new highly talented employee after certain period working in 1
company demands promotion or an increase in pay. Extrinsic motivation is important for retaining of valuable employees. Securing finance:SME or new enterprises face difficulties in managing their finance funds as the managerial operations lack technology to keep control on securing finance for longer periods. For example- Accounting functions and computers technology need high investment by the new enterprise which needs strong capital funds (Grimsdottir,Edvardsson and Durst, 2019). Increasing revenue:Enterprises faces risk of less revenue due to competition among new companies and high preferences of customers as the market demands are highly competitive. For example- Small enterprises face difficulty for long term revenue and profitability level as company functions and operations are highly vast. Embracing technology:Small enterprises and new companies face difficulty in embracing technology due to less skilled employees, and less advanced methods for improving the work performance.Forexample-itbecomeshardfor employeestoadjusttonewtechnology implementation and high Social media: SMEs face challenge of social media usage and internet services promotion which is important for business expansion decisions. For example- Being present on social media for advertisement activities becomes difficult for company management due to less capital funds. General Forces Small business has to identify these forces as they have indirect impact on business activities. Customers are the specific forces of the business which impact directly which change in behaviours and decision-making(Yang and Gabrielsson, 2017). General forces are social factors, technological factors, economic factors, legal, political factors which has the potential of impact small businesses and reduce their efficiency in the market. Complexity It is very complex marketing environment for small business due to high competition which impact the growthin market effectively.This is very essential for small business to understand the complexity of the market in order to formulate effective marketing plan and ensure the effective success to increase sales and survive with high profit margins. Vibrancy 2
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This feature helps Pure Planetto understand different market factors which can be controlled in order to again higher market stability and increase growth of the business. There are various factors which are vibrant in marketing environment which can impact small businesses negativelyandreducestheirpotentialtogrow.Itisthechangingnatureofmarketing environment by which marketers can gain higher profits. Pure Planet is using sustainable energy due to changes in customer behaviour and government policies. Uncertainty This feature helps to Pure Planet to identify the factors of marketing environment which are unpredictable in nature and also have the potential to reduce the efficiency of business. It is very difficult to determine these factors due to their hidden nature and it impacts the business gradually. For example, change in tastes and preferences of customers are uncertain and it can also impact the sales of Pure Planet in selling sustainable energies in market. Business has to considerthisfeaturewhileformulatingmarketingstrategyandincreasingthepotential effectively. Relativity ThismarketingenvironmentfeaturehelpsPurePlanettounderstanddemandof sustainable energy in different markets to determine thegrowth opportunities(Toghraee and et.al., 2017).Pure planet analyses that the demand of sustainable and solar energy in UK is emerging which can also increase the size of business. The demand of the products are also increasing in different countries which can provide opportunities to Pure Planet Entrepreneurial firm to expand its activities in new market effectively. Bigfirmsdonotfacesuchchallengesduetohighbrandingefforts,example-the advertisements and promotional costs need capital funds by company management which can be used on branding of products and services. Collaboration-Big companies and firms can built partnerships and alliances with other established brands for reaching new segments of customers. For example Tesco has gained strong market position and expanded into various sectors of business due to strong capital funds. Market share-Big companies have wide reach in the market share due to strong diversification business strategies, high capital investments into technology implementation and strong products 3
and services. Tesco for example has strong market share due to high customer goodwill attained due to wide pool of products and services (Gheorghe,Moritz and Tarara,2019). Bigger budget-Big companies have high budget for big investment opportunistic growth into various sectors of business into untapped countries, and the reach of customers is highly wide. Forexample-BigMNCshavehigherbudgetandsmarttechnologyinputstoputinto management uses, and it impacts the growth of business vastly. Heritage and history-Big established companies have high history of legacy and established goodwill among consumers due to strong quality standards and promotions on websites and networks. For example- the legacy and goodwill of Tesco is wide, and the reach of potential customers is wide. Key Marketing Operational Issues Faced By Small Businesses There are many issues which a small and new ventures face while marketing activities to increase their potential in the market effectively. Financial Management Small business have many issues in managing their financial flows and also cannot record all the transactions which reduce the efficiency of the business to formulate budget (Sadiku-Dushi, Dana and Ramadani, 2019). As the small business do not follow proper management policies and techniques it is very difficult to increase the potential in the global market. New ventures and small business do not have high capital to invest in marketing activities. The focus of small business is to earn profits and survive in market effectively. Monitoring Performance Small business and new venture like Pure Planet are also inefficient in understanding the performance of their marketing activities due to lack of proper knowledge and experience to analyse their performance. This also reduces the efficiency of the business to develop new strategies due to lack of understanding of problems. Regulation and Compliance Small businesses face challenges in adopting regulation of government as it impact the profit margins and increases the risk of survivability in the market. Small business faces issues in operating marketing activities in global market due to changes in regulation and policies of 4
government in high competitive market. This also increase rate of penalties and fines for small business due to inefficiency. Technology Changeintechnologycanimpactthebusinessactivitiesandmarketingstrategies negatively in small business environment which also helps to decrease the potential of the company. Technology changes rapidly due to change in the market trends in global market and due to less capital small business can not cope with new trends thus making them more ineffective in marketing activities. Customer Services Marketing activities are conducted to increase customer satisfaction by fulfilling their needs and wants. Small businesses are not having proper channel to improve their customer services which impact the sales and profit margins of business. Business have issues in marketing activities as they are not able to meet all the requirements of customers due to lack of resources. Brand Value There are many factors which impacts the brand value of small businesses in marketing activities. Ineffective products reduces the brand image and trust of customers on company (O'Cass and Morrish, 2016). This also decreases the potential of business to improve their market share and sales due to lack of trust. Expansion opportunities are also not possible due to this challenge. Lack of Vision Vision is very important in communicating with the customers while marketing activities this increases challenges for small businesses as they focus on product and service innovation to increase profit margins of the company(Sulistyo, 2016). This is also very essential as it helps to integrate all the employees with the objectives to increase efficiency of the business. Lack of Potential Workforce This factor also impact small business in operating marketing activities as employees do not have proper skills and knowledge to increase information and aware customers about company's products and services effectively. Innovation and entrepreneurial marketing in SMEs. 5
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Word of Mouth-Small enterprises can use this innovative approach of establishing goodwill among consumers in market share by emphasizing the word of mouth factor among people. Word of mouth helps people to get acknowledged about new business enterprise set up and the products' promotion. Opportunistic Behaviour-Enterprises need to adopt an opportunistic behaviour for establishing firm place in industry and invest in building products and services as per new preferences of customers. Opportunistic outlook in business decisions is vital for reaching high expansion in businessscaleandinnovativegrowthindynamicbusinessworld(AlomarandDe Visscher,2019). Comparison Between Standard marketing Theory and Current Practice of Small Business Marketing methods of SME are variably different from big firms in forms of budget, methods and finding of revenue scales as the business managers have to focus on marketing efforts withinbudget,whichlimitsgrowthandexpansionintoconsumers.Budgetsofsmall companies are small and the margins are also variably different to invest in technology and other up-gradation which highly imposes the risk for future expansion. Standard Marketing theories are the systematic framework which helps business to attain efficiencyinmarketingactivitiesandgaineffectiveknowledgeinincreasingcustomer satisfaction. Marketing theories helps to analyse all the factors which can impact the business in marketing environment to formulate effective practices to achieve objectives effectively(Nouri and et.al., 2017). Standard Marketing TheoryPractices of Small Businesses 6
Ansoff MatrixAnsoffmatrixisusedto analysethefactorsin marketing planning process by identifying effective strategies which will help to grow and expandbusinessinmarket effectively(Nijssen, 2017). Smallbusinessusesnormal researchmethodologyto identify al the market factors toformulateeffective marketingstrategieswithout any marketing tool. SWOT AnalysisThis is internal market analysis whichhelptounderstand strengths,weaknesses, opportunitiesandthreatsof business in order to increase thepotentialinthemarket effectively. Small businesses uses this tool, withthehelpgridboxesto determinealltheinternal factorswhichhelptoattain opportunitiesandovercome threatseffectively(Estrin, Gozman and Khavul, 2018). Porter's Five ForcesThisisthecompetitive analysis method which help to identify all the threats which are present in market due to competition which can impact theefficiencyofmarketing strategies.Itishorizontal competitionanalysisinthe marketwhichhelpthe businesstogainbetter perspectiveaboutto understandtheefficiency effectively(Bechererand Helms, 2016). Small businesses has the high competitive in the market and they analyse all the bargaining powerofstakeholdersand analysethemarketing strategiesofcompetitorsto formulate effective marketing strategies and achieve market stabilitytocapturehigher market share and learn need to innovateandinventnew productsandservicesto increase customers and profit margins effectively. 7
Autonomous learning skills Employablity and change-maker skills are highly important to be developed in employees and leaders of Pure planet company which is an SME in UK where the management functions are highly varied to reach benchmarks in performance standards. Learning skills Employeelearningskillsare highlyimportantfor managementto developasthe company has large management responsibilities to confer them on employees. Training and development of skills to improve their learning skills are integrally important for Pure Planet as with high competition in industry it is imperatively important for employees to enhance their performance standards. There should be seminars conducted and sessions to motivate them and cultivate strong learning skills in employees for strong performance standards (Ayn, Matthews and Andrews, 2020). Problem solving skills Leaders should posses strong problem solving skills to build strong effective team structure with cooperation among all subordinates and team members. Leader has the role to motivate employees and solve their interpersonal issues, problems arising in productions and provide them with hygienic working conditions. Quick problem solving abilities enable top management and leaders to work with contingencies situations where business have high threat of competitiveness. SME marketing and functions have impact on business structure of company which are correlated with problem solving skills of managers. Problem solving skills can be learned by leaders by proper understanding of business principles and enabling management to communicate their grievances effectively to leaders (Kadam and Sawant,2020).Quick decision taking ability is also integral part of problem solving skills among leaders and mangers where they play vital role in delivering company goals. Pure planet lays high emphasis in developing high problem solving sissies in all leaders to bring high revenues with increased profitability margins,as it enable management to position itself as highly innovate company in dynamic business world. Effective communication and self management Strong interpersonal skills in management employees are highly important for enabling effective communication among all hierarchies in company and it also strongly develops self 8
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management. Pure planet aims to develop itself as highly developed SME where employees work with effective communication among each other and leaders keep them motivated to reach self management targets. Strategies to implement effective communication skills and self management can be understood as follows (Lo and Hsieh,2020). There should be team sessions held by leaders where there is free flow communication among employees and their peers which will motivate them to exchange business ideas regarding production enhancement. Leaders in Pure Planet should lay focus in building strong communication skills among team members and employees who work at stores to deliver customer satisfaction services. Employees should be given opportunities and platforms to showcase their skills and potentialities which will enable them to build self management platforms in company. Training sessions should be followed by assignments and QA sessions between leaders and employees working in production teams to build strong communications and quick solutions to issues within managementm (Qureshi and Zehra,2020). Self management can be understood as techniques where employees feel motivated and empowered to increase their performance standards in company, and find avenues where they can harness new talents and learn new abilities. This will keep them motivated and retained in company for long term with high functionality levels and strong performance levels. Pure planet can increase its market share by strong customer goodwill services by employees in stores and building them dynamically strong to perform better in dynamic business world (Fadli, 2020). Core ideas and concepts analysed along with conclusion Small business marketing environment differentiates on various levels and concepts from large and medium-sized scale business which are analysed on paradigms of general forces, complexity in business structures, vibrancy, certainty and relativity. This report concludes with explanation that SME marketing is largely different from medium or large companies where the finance capital is relatively huge to invest in marketing and promotion activities. Key marketing operational issues faced by SME are analysed on arenas of financial management, monitoring performance and metrics to provide quick regulation and compliance connected in procedures. Die to lack of investment funds technology and brand value in serving customer services are also highly impacted as these areas where investment is highly needed by company structure. There is 9
often lack of vision in top management and lack of potential workforce in SME which impact expansionofmarketingoperationsbycompany.Thisreportconcludesexplanationof comparison Between Standard marketing Theory and Current Practice of Small Business with analysis of business theories Ansoff Matrix, Swot analysis and Porter Five Forces (Kusuma and Susantini,2020). This report also concludes autonomous learning skills are highly important for employees to develop as they enable them to perform effectively with innovative learning skills, problem solving skills and effective communication for self management. It is highly important for companies to have high productivity skills in their employees for reaching benchmarks in performance levels of company goals and high profitability margins. Company can position itself firmly with strong customer satisfaction services in stores where employees have dynamic working skills to delver their duties. The high volatile business world strongly impacts SME To build operational structures in company with high effective delivery performance standards and occupy large market share (Semedo, Diniz and Herédia,2020). REFERENCES Books and Journals Alomar, M. A. and De Visscher, C., 2019. E-public procurement: Which factors determine its acceptancebysmall-tomedium-sizedenterprisesandlargecompaniesin Belgium?.International Review of Administrative Sciences.85(2). pp.356-376. Ayn, C., Robinson, L., Matthews, D. and Andrews, C., 2020. Attitudes of dental students in a Canadian university towards communication skills learning.European Journal of Dental Education.24(1). pp.126-133. Becherer, R.C. and Helms, M.M., 2016. The role of entrepreneurial marketing in improving marketshareforsmallbusinessesfacingexternalenvironmentalorresource challenges.Journal of Business and Entrepreneurship.27(2). pp.119-147. Estrin,S.,Gozman,D.andKhavul,S.,2018.Theevolutionandadoptionofequity crowdfunding: entrepreneurand investorentry intoa newmarket.SmallBusiness Economics.51(2).pp.425-439. Fadli, A., 2020. The Effect of Local Wisdom-Based ELSII Learning Model on the Problem SolvingandCommunicationSkillsofPre-ServiceIslamicTeachers.International Journal of Instruction.13(1). Foster, A. E., 2020.Teaching Empathy in Healthcare: Building a New Core Competency. Springer Nature. 10
Gheorghe, M., Moritz, M. and Tarara, A., 2019. Development of a KPI evaluation application for small and mediumsized companies.UniversityPolitehnicaof Bucharest Scientific Bulletin Series C-Electrical Engineering and Computer Science.81(1). pp.41-50. Grimsdottir, E., Edvardsson, I. R. and Durst, S., 2019. Knowledge creation in knowledge- intensive small and medium sized enterprises.International Journal of Knowledge- Based Development.10(1). pp.75-94. Kadam, D. M. and Sawant, S. Y., 2020. Modified Reciprocal Teaching: Cooperative Learning TechniqueforEnhancingCommunicationSkillsofFirstYearEngineering Students.Journal of Engineering Education Transformationspp.532-536. Kusuma, A. E. and Susantini, E., 2020, January. Physics innovative learning: RODE learning modeltotrainstudentcommunicationskills.InJournalofPhysics:Conference Series(Vol. 1422, No. 1, p. 012016). IOP Publishing. Lo, W. L. and Hsieh, M. C., 2020. Teaching communication skills: Using Gagne's model as an illustration.Tzu Chi Medical Journal.32(1).p.19. Nijssen, E.J., 2017.Entrepreneurial marketing: an effectual approach. Routledge. Nouri, P. and et.al., 2017. Heuristics and biases in entrepreneurial marketing: Some new insights.International Journal of Entrepreneurship. O'Cass, A. and Morrish, S., 2016. Anatomy of entrepreneurial marketing.Journal of Strategic Marketing.24(1). pp.2-4. Qureshi, A. A. and Zehra, T., 2020. Simulated patient’s feedback to improve communication skills of clerkship students.BMC Medical Education.20(1). pp.1-10. Qureshi, M.S., Aziz, N. and Mian, S.A., 2017. How marketing capabilities shape entrepreneurial firm’s performance? Evidence from new technology based firms in turkey.Journal of Global Entrepreneurship Research.7(1). p.15. Sadiku-Dushi, N., Dana, L.P. and Ramadani, V., 2019. Entrepreneurial marketing dimensions and SMEs performance.Journal of Business Research.100.pp.86-99. Semedo, C. S., Diniz, A. M. and Herédia, V., 2020. Training health professionals in patient- centeredcommunicationduringmagneticresonanceimagingtoreducepatients’ perceived anxiety.Patient Education and Counseling.103(1). pp.152-158. Sulistyo,H.,2016.InnovationcapabilityofSMEsthroughentrepreneurship,marketing capability, relational capital and empowerment.Asia Pacific Management Review.21(4). pp.196-203. Toghraee, M.T. And et.al., 2017. Entrepreneurial marketing in creative art based businesses.Int. J. Management Practice.10(4).pp.1-18. Yang, M. and Gabrielsson, P., 2017. Entrepreneurial marketing of international high-tech business-to-business new ventures: A decision-making process perspective.Industrial Marketing Management.64.pp.147-160. 11