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Entrepreneurship and Small Business Management: A Comprehensive Analysis

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Added on 2024/07/12

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This report delves into the multifaceted world of entrepreneurship and small business management, exploring various types of entrepreneurial ventures, their impact on the economy, and the characteristics of successful entrepreneurs. It examines the similarities and differences between different types of ventures, analyzes the role of small businesses in local, regional, national, and international contexts, and investigates the influence of personal background and experience on entrepreneurial success. The report also critically examines the scope, development, and growth of entrepreneurship ventures, highlighting the importance of small businesses in driving economic and social growth.

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Entrepreneurship and Small Business
Management
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Contents
Introduction................................................................................................................................ 3
PART 1:..................................................................................................................................... 5
P1: Provide an introduction to the report by examining different types of entrepreneurial
ventures and explaining how they relate to the typology (different types) of
entrepreneurship.....................................................................................................................5
P2: Explore the similarities and differences between each type of entrepreneurship venture.
................................................................................................................................................ 7
P3: Present, interpret and assess relevant data and statistic to illustrate the impact micro and
small business have on the economy......................................................................................9
P4: Explain the importance that small businesses and business start-ups on the growth of
the social economy...............................................................................................................10
M1: Investigate a diverse range of entrepreneurial ventures to demonstrate an
understanding of entrepreneurship in both public and private sector...................................11
M2: Evaluate the differences that small, medium and large businesses make to the
economy, applying relevant data and statistics....................................................................12
D1: Critically examine the scope, development and growth of entrepreneurship ventures. 13
D2: Critically examine how small businesses have an impact on different levels of the
economy in a local, regional, national and international context.........................................14
PART 2.....................................................................................................................................15
P5: Determine what makes a successful entrepreneur.........................................................15
M3. Examine different lines of arguments..........................................................................19
M4. Analyze link between features of the entrepreneurs and successful entrepreneurs......20
D3. Analyzing the characteristics traits and skills and motivational drivers of successful
entrepreneurs........................................................................................................................21
D4. Evaluate the entrepreneurs positively and negatively...................................................22
Conclusion................................................................................................................................23
References................................................................................................................................ 24
2

Introduction
In this report on “Entrepreneurship and Small Business Management”, various types of
entrepreneurial ventures are discussed. The relation of these entrepreneurial ventures is
shown with the topologies. The difference and similarity between different types of
entrepreneurial ventures is also explained below in this report. The difference is shown on
factors, such as roles, objective and characteristics. With the help of statically data
considering regional, local, national and international economic impacts. Below in this report,
reasons for making a business successful is being explained in detail. Traits and
characteristics of a successful entrepreneur along with its personality was defined in this
report. This report also carries the relation between risk and reward. Along with this, relation
between past experience and person’s background is also shown in this report. Importance of
small business and business start-ups on the economy of the country and is growth is
measured deeply in the report.
4

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PART 1:
Introduction
This report will provide a brief introduction to the entrepreneurship and entrepreneurial
ventures and also tells about the typology of entrepreneurship. In addition to this, it also
covers the differences between the types of entrepreneurial ventures. Furthermore, a
discussion on the impact of micro and macro scale businesses on the economy is given. The
report ends with the explanation of the importance of small business start-ups on the growth
of social economy.
P1: Provide an introduction to the report by examining different types of
entrepreneurial ventures and explaining how they relate to the typology (different
types) of entrepreneurship.
Entrepreneurship is all about developing and creating a business in order to gain profits. The
modern definition emphasise the transformation of the world by solving big problems. This
can be related to developing a new product or service, initiating social changes, or presenting
a major life-changing idea. As described by Ducker (2014), “entrepreneurship is the most
innovative approach towards the business operations in order to manage, organise, and lead
the workforce of an organisation. This is done to achieve the organisational goals.
Talking in terms of societal benefits, this can help in lowering the unemployment and poverty
by creating jobs. Since it is all about building one’s life on pre-defined terms, it leads people
in the direction set by them. The scope of the entrepreneurship is different in different
countries. For example, in the developing countries like India, the poverty and unemployment
rate is very high, therefore entrepreneurial activities can be an efficient way to deal with the
situation. In addition to this, in the developed country, entrepreneurship can help in
eradicating the socio-economic imbalance (Anderson, 2017).
Different researchers have given their own entrepreneurship typologies based on different
criteria, such as need for achievement, security, power, recognition, attitude to growth,
decision-making, etc. Various types of entrepreneurship have been defined in here:-
Large Corporations: These type of entrepreneurship aims at acquiring the growth and
sustainability by synthesising new products and services. These have a certain life cycle and
are subjected to large competition in the market. Their success depends on the innovation in
the product.
5

Small Scale Business Entrepreneurship: These entrepreneurship usually operate in the
local and regional market. The examples of this typology are supermarket, internet café,
general stores, restaurants, etc. These are developed by a few members only (Storey, 2016).
Social Entrepreneurship: This type of entrepreneurship aims at developing the services and
products that serve the society and benefit the people.
Scalable Business Start-ups: These ventures have the potential to change the entire business
model dynamically. This type of entrepreneurship model emphasises more on quality and
creativity.
6

P2: Explore the similarities and differences between each type of entrepreneurship
venture.
Venture Objective Role Characteristics
Large
Corporations
The main objectives
of this venture is to
generate high ROI,
profits and revenue.
These have acquired
a competitive role.
For this purpose,
these venture focus
on quality and
sustainability.
These have a certain
life cycle and are
subjected to large
competition in the
market. Their
success depends on
the innovation in the
product.
Scalable or Micro
Entrepreneurship
Their main aim is to
reach at the top of
the market and
acquire the largest
section of the market
share.
These type of
entrepreneurship are
directed by the
persons who act as a
leader. They analyse
both internal and
external strengths
and weaknesses as
well
(Anderson, 2017).
These
entrepreneurship
have a strategic
model to achieve the
market shares.
These type of start-
ups are controlled,
supervised, and
managed by the
founders themselves.
They aim at
transforming the
existing market and
acquire a larger
share in the market.
Small Business
Entrepreneurship
or micro level
entrepreneurship
To reap the
maximum benefits
out of the existing
local and regional
market (Storey,
2016).
These
entrepreneurship
help the workers in
attaining the
technical knowledge
and experience.
These
entrepreneurial units
These
entrepreneurship
usually operate in
the local and
regional market and
are formed by fewer
members. The
production scale and
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are responsible for
empowering the
workforce.
the working space is
small. The
maximum number of
employees is 5 to 10.
Social
Entrepreneurship
By developing the
effective services
and products, the
society is being
benefited (Parker,
2018).
Being a responsible
venture, the key role
is to provide benefits
to people, the
environment, and
society.
These can be non-
profitable and can
help in serving the
society and nature.
8

P3: Present, interpret and assess relevant data and statistic to illustrate the impact
micro and small business have on the economy.
According to OECD, small and medium-sized enterprises provide nearly 60% employment in
the global economy. As discussed in this report, different entrepreneurship ventures operate
differently in developing and developed countries. These help the developing countries in
generating wealth and jobs. In addition to this, some successful entrepreneurship models
attract the overseas investments in the country. At a regional level, the small-scale models
provide effective solutions to some crucial issues regarding the development. For instance,
these SMEs can provide solutions regarding the access to clean water and energy and training
as well (Storey, 2016).
In under-developed regions, the SMEs and entrepreneurial models can promote shared
prosperity by unleashing the private sector-led growth. Small businesses play a significant
role in attending the development challenges in the local communities as they are the driver
of local growth. Small-scale businesses assist in capacity building of larger companies
dealing in wide range of areas, such as ICT, green technology, market intelligence, etc.
In the context of the UK, more than 27 million people are working in the small enterprises. It
is also important to note that the growth of the small-scale business is boosting. The number
of small-scale businesses has outnumbered the large-scale firms in the UK. In addition to this,
they are challenging the large scale industries by implementing smart, innovative, and
creative strategies in the business model. As a result of which, the UK's 39.5% revenue
comes from small-scale businesses.
9

P4: Explain the importance that small businesses and business start-ups on the growth
of the social economy.
In the 1980s, the government of the UK recognized the potential of SMEs in reducing the
social challenges, such as poverty, unemployment, and socio-economic gap. Recent research
works have shown that the long-term prosperity and economic growth of the United
Kingdom require the full participation from the SMEs. Government is opting for fostering the
small-scale entrepreneurship as a suitable instrument to curb the economic crisis. With the
rising percentage in the employment opportunities in the small businesses, the local, regional,
and national development goals can be achieved. In simple words, the SMEs are the spine for
economic development in the UK (Parker, 2018).
The net employment growth in the small-scale start-ups is 1.8%. Small businesses play a
significant role in attending the development challenges in the local communities as they are
the driver of local growth. Small businesses contribute to local economies by bringing
innovation and growth to the local communities. These businesses trigger the economic
growth and social growth as well. The help the newcomers to gain relevant field knowledge
and experience, thereby increasing their chances of getting employment in the future. Larger
businesses often work with small enterprises in order to complete their consignments through
the process of outsourcing (Mukherjee, 2016).
SMEs are more stable in the times of economic crisis as their scale of operation is not large,
thereby their losses are not as huge as that of large-scale enterprises. Therefore, these firms
barely fire their employees in the time of recession. Small business does not always remain
small as with time their scale of operation grows. They often headquartered at the community
in which they started their businesses. This helps in the development of that region by
providing jobs for the locals and stimulating the local economy.
10

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M1: Investigate a diverse range of entrepreneurial ventures to demonstrate an
understanding of entrepreneurship in both the public and private sector.
In the UK, both public and private sector is responsible for the development of
entrepreneurial models. These fully grown models lead to the economic growth of the nation.
To notice their effect, one should study the socio-economic development and achievements
of the nation. In addition to this, the privatisation plays a vital role in strengthening the
economic growth of the region and provide a large number of jobs (Mukherjee, 2016).
Government and private sector together contribute to the development of entrepreneurial
ventures by providing them technical and financial support
Talking about the developing countries, they require new and effective approaches to carry
out and sustain economic growth and seize the potential opportunities from these flows.
Private sector entrepreneurship ventures are critical to attaining this. Governments of nations,
such as India, Bhutan, Sri Lanka, and Africa are encouraging and supporting entrepreneurial
zeal in the country.
The country’s business environment is depending on the public and private sector
performance and policies formulated by the government. World Bank’s Ease of Doing
Business indicators set rules, examine the business environment and promote investment in
the country. In developing countries, the private and public sector are developing the
strategies based on the criteria given by the World Bank’s indicator and the results are quite
ambiguous.
11

M2: Evaluate the differences that small, medium and large businesses make to the
economy, applying relevant data and statistics.
Many experts have given their argument regarding supporting the entrepreneurship for the
economic development. Supporting the most relevant type of business model can help in
unlocking the potentials of national as well as local economies. Businesses have a different
scale of operations. Small and microscale business models can easily adapt to change and
explore innovative ideas. On the other hand, bigger firms seeking larger profits are
positioning themselves to make large profits (Mukherjee, 2016).
There are certain facts related to the promotion of a particular scale of the business in the UK.
 Increasing the micro-entrepreneurial model of business and large-scale business can
have a negative effect on the economic growth of the nation, especially in the
developing country.
 Increasing the number of medium size businesses in the nation can have a positive
impact on economic growth, especially in the developed country.
Based on this fact, government and private sector should promote the right mix of small,
medium, and large scale businesses at the local, regional, and national level.
12

D1: Critically examine the scope, development, and growth of entrepreneurship
ventures.
Entrepreneurship is the process of developing value through identification of business
opportunity. It is just a management and the communicative task of mobilising the business
funds and resources. As it is described that the SMEs have the potential to provide a larger
scope for the development of the entrepreneurial models in the country. They have a vast
scope in promoting services and selling them instead of producing them (Kirzner, 2015).
Large-scale ventures and micro-scale are not very efficient and productive and they have a
very low worker turnover.
The scope of entrepreneurial business models is into the industrial sector, service, and
agricultural sector. Out of these three, the service sector has gained the maximum
momentum. There are many challenges as well. For instance, the market is always fluctuating
and the competition is ever-increasing. Therefore, to sustain their position and business
growth, the entrepreneurs have to keep upgrading their operations. Another challenge is the
lack of funds, especially for SMEs and Micro-scale businesses. The major challenge is the
lack of experience and knowledge in the management team (Mukherjee, 2016).
13

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D2: Critically examine how small businesses have an impact on different levels of the
economy in a local, regional, national and international context.
In the UK, SMEs are the promoting factors for the job opportunities. Their role and
contribution in the national, regional, and local economies are well understood. Being small
scale, they have left a large impact on the UK's economy. There are more than 25 million
SMEs in the UK that employ more than 60% of the working population of the UK. Factors
like smart tax structure and policies can boost the small businesses. On the other hand, lack of
funds and subsidies are the demotivating factors for SMEs in the UK. Two major factors
were identified regarding the scale of businesses. First, increasing the micro-entrepreneurial
model of business and large-scale business can have a negative effect on the economic
growth of the nation, especially in the developing country. Second, increasing the number of
medium size businesses in the nation can have a positive impact on economic growth,
especially in the developed country.
Conclusion
In this report, a brief introduction to the entrepreneurship and entrepreneurial ventures was
described. In addition to this, it also elaborated on the typology of entrepreneurship. In
addition to this, it also covered the differences between the types of entrepreneurial ventures.
Apart from this, a discussion on the impact of micro and macro scale businesses on the
economy was also given. The report ended with the explanation of the importance of small
business start-ups on the growth of the social economy.
PART 2
Introduction
14

This report describes the characteristics of a successful entrepreneur. It also assesses the
entrepreneurial traits of persons. In addition to this, it also examines how experience and
background factors can affect the entrepreneurship.
P5: Determine what makes a successful entrepreneur.
The success of an entrepreneur is a multidimensional concept comprising micro and macro
factors. There are various ways of measuring the entrepreneurial success, such as venture
growth, venture profitability, etc. Another important factor is entrepreneurial competency
which is referred to as components depending upon the person's background and those
attained from experiences (Kirzner, 2015). There are no true factors or characteristics that can
guarantee success in the market. Entrepreneurial traits rarely have any effects on the person's
behavior in isolation. Certain key traits are explained in here
 Venture Innovation: This is useful in achieving the competitive advantage.
Innovation has a causal relationship with profitability and growth.
 Opportunity Recognition: Without determining and grabbing an opportunity, no
business can achieve success. All this depends on the entrepreneur's ability to
recognize opportunities.
 Self-efficacy: It is defined as the abilities to recognise own capabilities to perform a
complicated task. This helps the entrepreneurs in pursuing opportunities.
 Learning Orientation: It is defined as the development of knowledge and the ability
to utilise it in carrying out entrepreneurial activities. The basic key to learning
orientation is to undertake both passive and active information.
 Tolerance: The need for success can sometimes make the entrepreneurs to take on
some amount of risk to achieve the outcomes. There is a direct link between the need
for achievement and tolerance of risk.
P6: Assess aspects of the entrepreneur personality reflect entrepreneurial motivation
and mindset.
Motivation is the essential factor of the business manager for the development and growth of
the business organization. With the help of motivation, employees are motivated towards
their work with more dedication and energy. Motivation can be given in monetary and non-
monetary benefits as per requirement and demands of employees. It is a positive component
that each and every business entrepreneur must have developed. A successful business
15

entrepreneur has followed the principle and ethics of a different person. It is the responsibility
of entrepreneur to do their task in a very ethical manner so popularity can be managed. There
is a large number of a famous business entrepreneur like Steve Jobs, Mark Zuckerberg, Bill
gates these are most successful managers of the business.
Along with that, there is a number of factors are considered which reflects the motivation
power of business entrepreneur. For example, upbringing is the element where any person
can be bought by the customs and the person can also get high quality from this upbringing in
the family. The lifestyle is based on living standard and communication skill of person, for
example, Steve jobs have the very attractive communication skill so he motivates the
employees of own organization for increasing the productivity and profitability (Mukherjee,
2016). A motivated employee works very fast with concentrates on work with dedication and
mindset. Employees are influenced by the speech of Steve jobs and they are motivated
towards the work. The next example is Mark Zuckerberg, who is the CEO of facebook and
he is the youngest one in a successful business entrepreneur. After looking at all the
personalities above mentioned that, every individual is motivated and takes some new steps
in their working culture and performance.
Certain factors are considered of the motivation are as follows:
Salary: Receiving actual salary is the motivating factor to influence the payment and timely
appreciation in their pay scale.
Non-monetary incentives: Some non-financial incentives are offered to satisfy the needs of
self-respect and employees ego and actualization requirements. (Mukherjee, 2016).
 Enhance morale
 Develop a positive environment for work
 Motivating high performance
 Considering achievement
Relationship with leadership: employee feels a hierarchy of requirements that must be
addressed and understanding the responsibility that made a good relationship with their line
manager and other members.
Organization culture: Employees are focused towards the culture and align the aims and
objectives of professional (Navale, 2013).
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P7: Examine, using relevant examples, how a person’s background and past experiences
can hinder or foster entrepreneurship.
There are various factors which help to get understanding of the background and past
experience of entrepreneurship. It involves cultural factor, national culture, economic factors
and character traits.
Economic factors: It includes policies of the government and other regulatory authorities
which are applicable to citizens and corporate organization, tax rates, interest rates, currency
rates etc. These all factors are based on purchasing power of every person that how much is
expanded on buying the products and services. If any changes are incurred in the government
policy then, buying power is hampered or it reduces the position of the entrepreneur
National culture: Entrepreneurs are based on culture and when culture is very helpful and
supportive then, in that case, entrepreneurs can easily develop their business. There are
certain factors that depend on individualism, collectivism and other factors which affect the
entrepreneurs and its makes an impact on decision making power (Parker, 2018).
Educational factor: Education is a mandatory factor to being a successful business
entrepreneur. For example, if the entrepreneur is highly educated then he follows the business
mind, executes the advanced innovative business ideas, tools, methods, and systems are
applicable to business. To maintain stability in the highly competitive market then
entrepreneurs must be educated.
Character traits: To be the most successful entrepreneurs, they must follow the various
qualities. For example, he should be very confident in their functions and operations,
motivated. He should have effective communication skill so good relationship is built with
every employee of organisation and balances the level of loyalty and trust (Parker, 2018).
There are various risk involved in the business organisation, if an entrepreneur develops
business then he has to evaluate all factors and execute the plans and policies so that chances
issues and problems are reduced in future. Rewards should also provide to staff and
employees in monetary and non-monetary benefits as per the performance level and aims and
objectives of the business organization. When employees perform effectively then rewards
and compensation are received by then so it increases the level of motivation.
18

M3. Examine different lines of arguments.
A successful business entrepreneur is a person who manages and runs the business of worn
instead of performing a job at any other place. To be a successful business entrepreneur there
must be a requirement to follow the various qualities and character traits and adopt it on
regular basis in the operations and functions of organization. Certain basic qualities must be
developed in entrepreneur like self-motivation, confidence, self-control, be calm and polite,
good behavior with every business employees etc. The entrepreneur should be highly
competitive which considers the market evaluation and adopts the best decision for
developing the business and preparing goods and services (Hechavarria, et. al., 2012).
The entrepreneur has certain features and qualities such as he must possess the sound
communication skill. When there are issues faced in communication skill then it will create
issues in managing the organization relationship. He should be very innovative to create new
business ideas and implement them in the business process to achieve the desired outcomes.
When new innovations are
19

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M4. Analyze the link between features of the entrepreneurs and successful
entrepreneurs.
There are various entrepreneurs in the country who develops their business with innovative
ideas and traits but every new entrepreneur does not become more successful in this
competitive world. An effective and successful entrepreneur must involve certain unique
qualities to work within the business organization and it functions
Effective planning: Planning is developed about the resource utilization in a proper manner,
management of time, use the money in particular resources etc into functions and operations
of the organization. A successful business entrepreneur has a good business plan and they are
prepared to face the overcoming challenges.
Management of money: Money is the important resource and it is proper utilization is
depends on entrepreneur as particular business function and activities. The complete
knowledge and understanding are necessary about the use of money and its investment
(Bridge and O'Neill, 2012).
Take a risk: Business entrepreneur are also called as risk takers, to analyze the future
uncertainties may happen, a businessman is willing to consider the risk with respect to time
and money as per the aims and objectives.
Passion and motivation: It is the necessary element for a highly successful entrepreneur, an
employer who provides motivation to employees and self-motivated as well as passion
towards achieving the goals are necessary (Navale, 2013).
20

D3. Analyzing the characteristics traits and skills and motivational drivers of successful
entrepreneurs
There is a number of features, traits and skills and other motivational factors for a successful
business entrepreneur are here mentioned:
Open minded and flexibility: It is the necessary component for a successful entrepreneur
who must be broad-minded with new ideas and Skills to accept problems and challenges in
each and every circumstance whether negative or positive. There is a requirement of vision to
achieve the aims and goals of the organization and organizational nature as well as individual
nature must very comfortable to accept the new modifications of the market and culture of
the environment (Barba-Sánchez and Atienza-Sahuquillo, 2012).
Motivation: The drivers of motivation depend on the needs and requirements of employees
and other staff members of the company. A motivated person is productive and effective for
the development and growth of the organization as compared to the employee. The
productivity enhances the profit and sales for the organization.
21

D4. Evaluate the entrepreneurs positively and negatively
The qualities of the successful entrepreneur should be implemented accurately and if they are
not executed in the perfect manner then it will develop some negative effect also to the image
and reputation of the organization. For example, Bill Gates are the most famous person who
is well known in the world but he gains the growth and success with hard work. He faces
various struggles in life and cheated by his business partner, but he did not look back and
faces issues on continuums manner in life in coming growth and success (Northouse, 2017).
At present after all situations, he is the richest person in the world and owner of Microsoft
Company. For example Steve jobs, who is most famous for new innovations and creations.
He also struggled in life after many problems at present he is the Owner of Apple having
potential and unique abilities to develop and growth of the organisation.
Conclusion
In this report, the characteristics of a successful entrepreneur were described. It also assessed
the entrepreneurial traits of persons. In addition to this, it also examined how experience and
background factors can affect the entrepreneurship.
22

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Conclusion
This is being concluded from the report about various types of entrepreneurial ventures. The
relation of these entrepreneurial ventures was shown with the topologies. The difference and
similarity between different types of entrepreneurial ventures were also explained below in
this report. The difference was shown between factors, such as roles, objective and
characteristics. With the help of statically data considering regional, local, national and
international economic impacts. Below in this report, reasons for making a business
successful is being explained in detail. Traits and characteristics of a successful entrepreneur
along with its personality were defined in this report. This report also carries the relation
between risk and reward. Along with this, the relation between past experience and a person's
background was also shown in this report. Importance of small business and business start-
ups on the economy of the country and is growth was measured deeply in the report.
23

References
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number-of-startups-as-more-aspiring-entrepreneurs-take-the-plunge.html
 Barba-Sánchez, V. and Atienza-Sahuquillo, C., 2012. Entrepreneurial behavior:
Impact of motivation factors on decision to create a new venture. Investigaciones
Europeas de Dirección y Economía de la Empresa, 18(2), pp.132-138.
 Baum, J. R., Frese, M., & Baron, R. A. (Eds.). 2014. The psychology of
entrepreneurship. Psychology Press.
 Branson, R. 2013. Richard Branson on Taking Risks.
 Bridge, S. and O'Neill, K., 2012. Understanding enterprise: entrepreneurship and
small business. Palgrave Macmillan
 Drucker, P. 2014. Innovation and entrepreneurship. Routledge.
 Hechavarria, D.M., Renko, M. and Matthews, C.H., 2012. The nascent
entrepreneurship hub: goals, entrepreneurial self-efficacy and start-up
outcomes. Small Business Economics, 39(3), pp.685-701.
 Kirzner, I. M. 2015. Competition and entrepreneurship. University of Chicago press.
 Lewis, W. A. 2013. Theory of economic growth (Vol. 7). Routledge.
 Mukherjee, K., 2016. The Psychology of the Successful Entrepreneur. International
Journal of Advanced Engineering and Management, 1(1), pp.25-32.
 Navale, A.B., 2013. Developing entrepreneur skills for corporate work. Research
Directions, 1(4).
 Northouse, P.G., 2017. Introduction to leadership: Concepts and practice. Sage
Publications.
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 Parker, S. C., Congregado, E., & Golpe, A. A. 2012. Is entrepreneurship a leading or
lagging indicator of the business cycle? Evidence from UK self-employment data.
International Small Business Journal, 30(7), 736-753.
 Parker, S.C., 2018. The economics of entrepreneurship. Cambridge University Press.
 Schaper, M. T., Volery, T., Weber, P. C., & Gibson, B. 2014. Entrepreneurship and
small business.
 Shattner, W. 2017. Forbes Welcome. Forbes.com. Retrieved 3 Aug 2018, from
https://www.forbes.com/sites/yoavvilner/2016/01/18/16-london-based-startups-ready-
to-take-on-2016/
 Storey, D. J. 2016. Understanding the small business sector. Routledge.
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