DIPLOMA OF HOSPITALITY MANAGEMENT

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DIPLOMA OF HOSPITALITY MANAGEMENT
(Name)
(University)
(Professor)
(Date)

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1. (d) Avoid stereotyping those you are dealing with, as everyone is an individual and
should be treated as such.
2. (a) Be professional, know your product, listen carefully, and ask questions to show
you are interested and want to understand.
3. (c) Invite them to your restaurant for familiarisation and a meal.
4. (d) All of these are good ways to conduct negotiations.
5. (b) Your objectives, needs, and limitations.
6. (a) All of these are good ways to achieve win/win negotiations.
7. (a) Numbers of each item required to service current and forecasted customer
bookings.
8. (d) The general manager, food and beverage manager and possibly the chef.
9. (a) In writing according to organizational requirements, using formal contracts where
appropriate.
10. (d) The accountant.
11. (a) The business’s lawyer.
12. (d) All of this information helps maintain sound business relationships.
13. (c) Honor agreements within the scope of your responsibility and comply with agreed
terms of contracts.
14. (b) Internal KPIs and contractual KPIs.
15. (a) Discuss the possible causes of the problems with the supplier, negotiate a
solution, and adjust the contract if necessary.
16. (c) Different people respond better to different styles of communication, and this can
also vary depending on the formality of the situation.
 Task 1a: The area chosen by students in Garden Supplies and/or ongoing maintenance.
In the study process, there is a limitation of time since there are only three months within
which the work has to be completed. The price and capacity of a given supplier to supply the

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needed products and services within the stipulated time frame are the major considerations
that have to be made.
The company which has been selected for this supply is Kenchi Lifestyle Gardens-
Landscaping department. This is a company that is based in Tweed Heads and a long clean
and proven record of providing landscaping services ranging from medium to large scale
through projects they have already completed. The website which is available for the
company is https://www.kenchi.com.au.
Kenchi Lifestyle gardens have a list of government, statutory bodies, and local councils as
part of references for the projects they have successfully worked on.
Task 1b: Report
Introduction
After selecting a supplier, there is a need to find out more information about the supplier
especially when it comes to people and the culture of the company. From the research which has
been conducted it has been established that aspects of culture which this business takes part in
include operation carried out in Fiji, New South Wales and Sunshine Coast. As a company,
Kenchi Lifestyle Gardens has a set of care and sustainability policies for the community.
Body
The highest BATNA amount of money which can be spent on the purchase and installation of
the required garden supplies is $120, 000. This also calls for maintenance which has to be done
every two weeks at $ 800 per month. This is the highest amount of money that can be spent on
this venture. Kenchi will remain responsible and bear the cost of removing rubbish during the
installation process. The management of the complex requires that in case there is damage that
will be caused by adverse weather conditions and accidents at the premises then the mess should
be cleaned within 48 hours from the time such an uncertainty happens. Even though the company
has an insurance cover for this but there is a need to maintain a tidy environment so that the
business processes are not interfered with by any chance. There should be a negotiation for the

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supply of appropriate decorations for the current garden like plants or any other appropriate
product which can serve the same purpose (Kennedy Gavin 2017).
Three students will be representing the purchasing manager, owner of Kenchi Lifestyle Gardens
and a designer from Kenchi respectively during the negotiation. A contribution will have to
come from the manager of the company whose role will be to approve the amount of money that
will go to purchasing and installing the garden supplies plus maintenance of a two-week basis.
After confirmation with the manager of the company, the same results will be sent to the general
manager.
Meeting Agenda for the negotiation
The objective of this meeting is to establish the details about the supply, installation, and
maintenance of garden supplies.
Date: 29/2/2020 Location: Board Room, Cascade Hotel Complex
Time: 8.00 a.m. Type of meeting: Contract Negotiation
Estimated meeting duration: 1 hour: Chairperson: Otto Von Bismark
Attendees: John Grant- CEO of Kenchi Lifestyle Designs
Jefferson Watson- Garden Designer Kenchi Lifestyle Designs
Otto Von Bismark- Purchasing manager Kenchi Lifestyle Designs
Preparation:
Bring Cascade Hotel Complex Architect’s Plan Seating: around Table
Writing Paper / Pens Water, Tea and Coffee on the side table
Items to be discussed:
1. Market position for the two businesses about responsibility to the community.

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2. Supply and installation of the garden supplies.
3. Complementing of the new landscape to the existing design.
4. Cost of the project and terms and conditions.
5. Maintenance of the garden
6. Cost of maintenance and its terms and conditions
7. Clean-up of weather and accident damages.
New Action Items:
1. Expected Next Step: Signing of the Supply agreement contracts by 3.3.2020.
2. Other Actions: Nil
Conclusion
An interactive approach to the interview will be taken to allow for a win/win situation as the
parties reconcile their positions towards reaching a benevolent agreement. The approach has
been opted for because it results in a very stable and long-lasting relationship that will benefit the
maintenance program which has to continue for a long time.
Task 2: Role Play
Otto Von Bismark: hello and welcome to this meeting, I am the purchasing manager of this
Company.
John Grant: Hello, I am the Manager of Kenchi Company and am seating here on behalf of the
management and ownership of the company.
Jefferson Watson: Hello, I am the designer at Kenchi Company and am here to take care of all
design matters and issues.
Otto Von Bismark: let us start with Grant.
John Grant: thank you very much, I am glad to inform you that Kenchi Lifestyle Designs is
currently the largest landscaping company in this part of the country. We have had the

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privilege of working on different projects as you can see from copies of contractual
agreements that I have carried to this meeting. From this, we have gained more
experience and are ready to take the task once an agreement has been reached.
Jefferson Watson: when it comes to the quality of designs that Kenchi has done, we hold an
admirable image because of our exceptional designs. I am happy that the existing
landscape at Cascade Hotel is friendly and easy to work on when it comes to the
construction that we are expected to carry out. I have an architect's plan of how the
renovations will be carried out.
Otto Von Bismark: could it be possible to opt for another type of design that will be different
from the one you have presented before me?
Jefferson Watson: there is a need to appreciate that we are not demolishing the whole structure to
reconstruct it again. Given that we are just renovating then we are compelled to do it in
line with the original structure of the house with just minimal changes to it. For instance,
if you take a look at this two brochure one for the national hospital and this for the
ministry of sports where we had to carry out similar renovations. We had to stick to the
style that was already in existence after the work had been done, the outcome was
pleasing to the eye. Furthermore, we understand that you are already promoting the hotel
and the renovation will be completed after three months to allow the business to kick-off
without delay.
John Grant: please take note that as a company we have been able to deliver our projects on time
whenever deadlines have been set and this will not be an exception.
Otto Von Bismark: that sounds pleasing, given that you have some understanding of the
operations we have to go through as a business, it becomes important for Kenchi to
provide us with a maintenance schedule which will be done twice a month so that we can
plan appropriately according to the schedule.
John Grant: as a company, we have many arrangements of that nature and they are running
smoothly.
Otto Von Bismark: what plans do you have with rubbish?
Jefferson Watson: we shall remove any rubbish which results from the renovation.
Otto Von Bismark: we need to maintain a good name for our business.