ERP Implementation at Lucent Cleaning Services Report
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Added on 2020-03-16
ERP Implementation at Lucent Cleaning Services Report
Added on 2020-03-16
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Table of ContentsIntroduction..............................................................................................................................3Project objectives.....................................................................................................................4Project Aims.............................................................................................................................4Project related problems.........................................................................................................4Adopted theories/frameworks.................................................................................................51.0 The Integrative Framework of IS Theories.................................................................52.0 The requirements engineering framework..................................................................7Methodology.............................................................................................................................8Data collection and Data Analysis..........................................................................................8Data Analysis..........................................................................................................................11Explanation of Proposed Artefacts.......................................................................................13Project Plan.............................................................................................................................17Conclusion...............................................................................................................................19References...............................................................................................................................20
Introduction In today’s competitive global business environment, the organisations strive to improvetheir business operations by using information systems to gain competitive advantage basedon strategic improvements, customer satisfaction, and reduced cost (Chien & Tsaur, 2007;Fulton, 2015). Enterprise Resource System (ERP) provide enormous benefits to theorganisations to meet the changing requirements of business by providing timely, accurateand integrated information to make better decisions (Davenport, 1998). ERP softwaresupports the efficient operation of business process throughout a business, it covers sales,marketing, resource distribution, accounting, budgeting, customer service activity andhuman resources and it promises more and better information which can lead to lowercosts and higher efficiency, productivity, and profitability (Candra, 2011; Kim, 2009). This report is based on the ERP implementation at Lucent cleaning Services, which is basedon Canada. Lucent cleaning company is specialised in various cleaning services such asprofessional window cleaning, commercial and residential cleaning over the years. However,the company operates its business processes manually which are time consuming and proneto errors. This report will further describe the business problem and how ERP solution willhelp organisation to overcome the problem. Using ERP solution, Lucent cleaning will be able to automate its business processes such askeeping track of inventory, resource distribution such as equipment, supplies and menforce, payroll system to generate automated quote and invoices, HR operations, keepingtrack of employees and their working hours, real-time status of ongoing jobs that willprovide better customer service and increase company’s efficiency and effectiveness (Kim,2009). New information system will also enable the main office to keep track andcommunicate with the branch offices in real time, providing information neededimmediately, which would normally take a lot of time to acquire these data. Enterpriseresource plan also enables the company’s officials to secure information that is otherwisedeemed sensitive and only authorized personnel can access it. This report will discuss the related methodologies, theories and frameworks used in theimplementation of ERP solution in Lucent cleaning. Also, in order to implement an ERPsystem there are some important factors to consider making the successful transition suchas data collection and analysis, use of appropriate techniques for data collection and
analysis. The report will highlight the artefacts that will be produced over the duration ofproject and explain why they are important in project lifecycle. Further, it will project thecompletion plan for ERP implementation project in Lucent Cleaning Services. Project objectivesThe main objective of this study is to explore the various aspects of IS system to successfullyimplement an ERP solution in Lucent Cleaning Services which will help the company tointegrate and automate its business processes to improve customer service and businessoperations by making fact based decisions. integrated, accurate and streamlined businessoperations will help the company to eliminate manual paperwork and spreadsheets, alsowill allow to keep track of ongoing work, employees and real-time inventory of equipment. Project AimsThe aim of the project is to deliver an ERP solution that is best fit into the organisationaccording to its need and requirement that is Microsoft Dynamics NAV, will meet theobjective of this project. The new system will link different areas of Lucent Cleaning Servicesinto a tightly integrated system with shared data and visibility which in turn, will allow toimprove the business processes and eliminate excessive paperwork, ERP will help Lucent toeliminate manual data entry that will improve productivity by generating automatedinvoices and purchase orders. Project related problemsFor Lucent Cleaning Services to provide better services to customers and to expand itsbusiness in this competitive market, it requires a system in place that can help to streamlinebusiness processes. As of now, from the research of the organization, the collectedinformation shows that company operates its work that is completely based on humanefforts from the customer orders to execution of jobs, generating invoices, reports for topmanagers, orders for supplies, inventory, track of working hours and payroll. There is onlylittle use of technology in place, such as only using excel to record the data manually byentering data periodically in to the spreadsheets. Most of the data is stored in papers thatcreates lots of work for office staff also no integration of data within the organization.
In order to overcome all problems and deliver best services, there is a need of informationsystem in the company that enables LCS to streamline its operations with tight integrationof organizational data and processes with better, accurate information. Despite the significant benefits of ES, successful implementation of ES system into anorganization is costly, complex and problematic due to various factors such as lack offunctional fit with the organization, lack of support from top management and involvedprocess users (Candra, 2011; Parvizi, Oghbaei, & Khayami, 2013). However, a systematicapproach that is well structured, disciplined and controlled can facilitate the successfulimplementation of ES that will bring the desired outcome in the organization (Chien &Tsaur, 2007; Rabaa'i, 2010). Adopted theories/frameworks1.0 The Integrative Framework of IS TheoriesERP is utilized broadly these days because of a few advantages of ERP framework. However,ERP execution failure rate is additionally higher. Azadeh recommends that businessassociations are more worried about the physical usage of ERP framework, instead of thecomponents, reason and impacts that assistance shape the utilization of this innovation asan institutional challenge (Pishdad, Koronios, Reich, & Geursen, 2014). ERP technologyinstitutionalisation is a current marvel. It is the consequence of completely absorbed andincorporated technology which happens when innovation use ends up plainly steady,routinized and inserted inside the association's work procedures and its value chain processwhich influences the insight of the higher production advantage, business esteems, andachievement.Integrative ERP Institutionalisation Framework is depicted in figure. Internal layer of thisframework is ERP assimilation process including initiation, adoption, and routinisationstages.
Figure 1: Integrative ERP Institutionalisation Framework (Azadeh Pishdad, 2014)In the second layer, the collaborations between different technical, organisational, social,and cultural indicators from IS theories (Information System theories). ERPinstitutionalisation is the outer layer of the system and one of the foundation componentsof IS theories.At the point when ERP is systematized, it will be approved by users of Lucent CleaningCompany (LCS), and in this way, the possibility of its prosperity will be expanded. Theprimary explanation behind this achievement is that LCS’s employees end up plainlycomfortable with this system and can utilize its elements successfully in their normalexercises without requiring advisor. At this stage additionally acting in consistence with theinstitutional impacts are sensible by the individuals who share ERP system. According toAzadeh Pishdad (2014) an integrative record of all technological, organisational (includingvarious social, cultural, informational elements) and environmental (e.g., institutionaleffects) factors through different phases of ERP integration are required to be consideredwhich enhance the possibility of successful ERP implementation ventures.
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