ERP System Selection for Mobile Health Innovations Limited

This report assesses the business requirements and drivers of Mobile Health Innovations Limited and recommends the most suitable ERP system for the company. The report analyzes different ERP systems and their advantages and disadvantages if adopted by MHI.

MOBILE HEALTH INNOVATIONS LIMITED 1
Mobile Health Innovations
Name
Course
Professor
Institutional Affiliation
City/State
Date

MOBILE HEALTH INNOVATIONS LIMITED 2
Table of Contents
Executive summary.........................................................................................................................2
Introduction......................................................................................................................................3
Scope................................................................................................................................................3
MHI Business Drivers.....................................................................................................................4
MHI Business Requirements...........................................................................................................5
Audience..........................................................................................................................................7
Background......................................................................................................................................8
Analysis and evaluations.................................................................................................................9
Software Selection process............................................................................................................10
Steps in selecting Software............................................................................................................10
Overall Summary...........................................................................................................................13
References......................................................................................................................................14

MOBILE HEALTH INNOVATIONS LIMITED 3
Executive summary
This paper presents a report that is to be submitted to the managers and stakeholders of MHI
limited in an attempt to streamline its services so as to gain more competitive advantages. With the
company facing numerous challenges as it aims to expand its operations across different
continents. With each of the company’s manufacturing plants operating independently it is not
easy to ensure efficiency and operations are up to standards. This means that all the plants have
their own set of financial books and operate independently. This shows that the organization as a
whole lacks a sense of general identity and synchronization. This report therefore assesses the
company’s requirements, business drivers and the different ERP systems and comes up with a
recommendation of the most preferable system to implement.
The report analyzes the situation on the ground for MHI and assesses this against the
functionalities of the most preferred ERP systems and comes up with the advantages and
disadvantages of the Systems if they were adopted by MHI. The report concludes by stating that
the most prefer system is the SAP due to its flexibility, features and usability. The only problem
that was identified was the high cost of the system. This is however drowned by the numerous
benefits that it will have on the organization.

MOBILE HEALTH INNOVATIONS LIMITED 4
Introduction
The purpose of this report is to give s brief but detailed report that will assist in coming up with a
decision in regards to the purchase of an ERP system. The report begins by defining the ERP
systems, stating their benefits in the context of job environment and Assessment of the different
ERP systems present that can help Mobile Health Innovations. If adopted some of these changes
are aimed at streamlining the business for MHI limited as it seeks to gain a better competitive
advantage through the implementation of these systems.
The paper generally assesses the different areas of change that once integrated in these systems
will help the business stay at bay with the emerging trends while at the same time have a
competitive advantage in the world market. Based on these analyses of the business drivers and the
business requirements. After that is done the paper assesses the different software’s that can be
used to perform the specified actions based on the drivers and the requirements (Winkelmann
2010.).
Scope
Enterprise Resource Planning system is a process by which a company uses to integrate the
different parts of the whole business so as to enable proper functioning that is often brought about
by synchronization. For these integrations most companies use the ERP management Information
systems which synchronize the different business functionalities such as marketing, sales, finance,
purchasing human resources and general management.

MOBILE HEALTH INNOVATIONS LIMITED 5
There are different ERP systems that are being used by different companies worldwide. They
include
SAP Business Suite 4 SAP HANA ((a.k.a SAP S/4HANA)
SAP ECC6
Sage X3
Oracle Cloud Accelerator
All these different systems are used by different companies based on their different needs. This is
where the specific business drivers and requirements come in.
MHI Business Drivers
Business drivers are the essential factors that contribute to its ultimate success. These drivers are
usually business specific and they vary between one business line to another.
For MHI the key business drivers include
1. Governance- the management of the company ought to ensure that there are systems in
place that ensure that the organization is easily manageable.
2. Continuity- the organization thrives in the prospects of being able to have a constant flow
of tracking devices. This means that improved service delivery and the ability of the company to
meet the requirements of service agreements.
3. Cost- these include the expenses that are incurred by the organization in an attempt to
have continuity in its systems.

MOBILE HEALTH INNOVATIONS LIMITED 6
4. Profitability-this is the main aim of most businesses because they always seek to
maximize their profits as they reduce the expenses. This means that adequate measures should be
put in place so as to ensure that the many maintains its profitability (Morris, 2011).
5. System Synchronization- this is the ability of the different departments and offices to
work in unison so as to ensure success of MHI limited.
MHI Business Requirements
The business requirements are the important activities that are undertaken by the business so as
to meet the set out objectives. The business requirements for MHI include.
1. Stakeholders- to ensure that the stakeholders are contented with all the activities that the
business is undertaking.( Forslund 2010)
2. Communication- with operations in different countries in different continents it is
essential that MHI creates and maintains good communication policies that will help satisfy both
the customers and business needs (Forslund 2010).
3. Customers- ensuring that the customers of the business remain close for future works.
4. Finance-With different departments and different money flow systems, MHI needs to
implement a system that ensures the levels of expenditures are way less as compared to the profits.
5. Supplier-MHI needs to create a system for monitoring Suppliers this is because the
company needs to assess its relations with its suppliers at all times.
ERP functionalities type Business processes Type of data or
information
Governance Driver Administrative
monitoring of All the
workers
Data on employee,
customers, supplier,
profits, losses and the
public relations

MOBILE HEALTH INNOVATIONS LIMITED 7
Continuity Driver Ensuring constant
work flow
Customers and
employee data/
Data on operations in
the different work
areas.
Cost Driver Calculations of the
expenses
Different company
expenditures
Profitability Driver Calculations of the
profits
All the information
resulting in money
inflow in the company
synchronization Driver Linking the different
stations and work
groups
Information on the
different work groups
and stations.
Stakeholders Requirement Making key decisions Assessment and
analysis of the different
aspects of the business
Communication Requirement Allowing both the
horizontal and the
vertical lines of
communication to be
functional.
The type of data to
give customers,
employees, managers
and stakeholders.
Customer relations Requirement Ensuring efficient
communication channel
between customer and
organization.
Accessibility of the
company,
How often they reply
customers messages/
Suppliers contact Requirement Ensuring efficient
communication channel
between suppliers and
organization.
No of suppliers
Type of product they
supply
Times/dates when
they supply.
Finance Requirement Creation and What causes money

MOBILE HEALTH INNOVATIONS LIMITED 8
maintenance of money
flow in the
organization.
inflow
What causes money
outflow.
Audience
The contents of this report is set to be used by the stakeholders and the management of MHI
limited in their plans to expand to wider markets while creating and maintaining a well-functioning
,synchronized and operational system ( Karsak and Özogul, 2010). This report seeks to provide a
road map and suggestions to the company on favorable ERP system providers by identifying the
challenges faced and suggesting the more favorable ERP system provider.
Background
The term 'ERP use' has ended up being synonymous with 'awful dream' recently.
Conspicuous differences have highlights and associations are as often as possible undermined by
the high cost and in addition the negative effect executions can have on their business. Dealers,
for instance, SAP are working constantly on shaking this reputation and have made
unfathomable strolls in meeting their targets. "In 1996, a customer could plan to pay six to 10
times the allow cost in counceling services. These days the outside advising cost has dropped to
routinely one to in excess of two times the item costs, dependent upon how much process re-
constructing the customer does" (Cebeci, 2009). Fortunately for associations considering an ERP
execution there have been adequate done in the past that there are opportunities to pick up from
the triumphs and frustrations of others.
One of the key factors of a compelling utilization is "don't try to make the thing fit
unequivocally the way you may ideally need to work or of course expect that people will
thoroughly change their methods to meet the package. The essential takes various years and costs
stacks, the second meets tremendous security" (Cebeci, 2009). For most associations there ought
to be a generally engaging strategy where individuals comprehend that the item won't handle
each definitive issue and few out of each odd system in the association can be re-worked to fit
the item. Regardless, skillful wander pioneers with prior ERP utilization experience will uncover
to you that there are a couple of entrapments to decline in the midst of ERP wanders. The
primary isn't to pick an ERP package in perspective of a demo. Pick your package shrewdly,
influence request, to get references, and complete your work (Staehr 2010). An ERP package is a

MOBILE HEALTH INNOVATIONS LIMITED 9
costly hypothesis and you should ensure you are picking the package that best fits the necessities
of your affiliation. The second is get organization duty. Not securing top organization buy in
realizes a customized wander frustration. Organization obligation is as often as possible high
toward the beginning of a wander yet begins to liquefy away as the endeavor wears on. It is
critical to keep organization fascinated, included, and arranged conclusively behind the errand.
The third is to avoid overpowering customization. It is both straightforward and luring to re-try
ERP packs to fit your right needs. Shockingly finished the best customization will visit one by
stretching the wander timetable and by driving up upkeep costs later on. The last ensnarement to
keep up a key separation from in ERP use isn't to defame the essentialness of planning. It isn't
striking that customers get a couple of days of planning on the new structure and after that don't
see the system again for a significant long time. Customers require all around and on-going
getting ready and should attempt and be incorporated with system testing if at all possible
(Cebeci, 2009).
Analysis and evaluations
Mobile Health Innovations Ltd has grown over the last few years. The growth has seen it expand
its business to different countries worldwide. The development of the company has led to the
opening of offices in the ever-developing china. This is in addition to the company’s efforts to
stretch its wings into the Indian market.
It is worth noting that each of the company’s manufacturing plants is operating independently.
This means that all the plants have their own set of financial books and operate independently.
This shows that the organization as a whole lacks a sense of general identity and synchronization.
An example is the Melbourne office having its own ERP system over the years while on the other
hand Liverpool and Sydney’s office operations which have been working on a different platform,
that is the legacy systems. It is due to this reason that the company has been seen to lack flexibility
and scalability in its quest to grow into new markets in the years to come (Hakim and Hakim,
2010).

MOBILE HEALTH INNOVATIONS LIMITED 10
Software Selection process
Steps in selecting Software
1. Identify the drivers and the requirements of the business
2. Identify a list of emerging potential software’s.
3. Assessing the services offered by particular software and comparing with the
requirements.
4. Choosing the most appropriate software
5. Assessing the chosen software- this is done after some specified period. This is carried
out so as to ensure that the system has improved the organization. This can be identified in
auditing reports.
With different organizations engaging in software selection for different reasons, the selection
process in most cases is virtually the same. Some of the reasons that organizations such as MHI
seek ERP systems are:
1. To transform the business- this is whereby the managers of the business seek to raise
profits for the business so as to have a competitive advantage.
2. Enhancing business processes- this is whereby businesses aim to harmonize their
processes so as to standardize their operations across different departments and branches of the
company (Fakoya and van der Poll, 2013).
3. Technological upgrade- the fact that there are emerging trends in technology almost
every day motivates businesses to upgrade their systems. This is because most industries are
integrating the different emerging technologies in their business processes (Magal and Word,
2011). This has been noted to create a significant impact in terms of a business having competitive
advantage.

MOBILE HEALTH INNOVATIONS LIMITED 11
It is therefore important to note that the selection of an ERP package to be used in a business
such as MHI is important. Using any ERP system that does not fit the requirements of the
organization can greatly weigh down the company.
The following are to be considered when selecting an ERP Package for MHI
1. Needs of the company-based on the needs of the company there are different ERP
systems that can be used. However to be more specific the ERP package that is to be used in MHI
ought to be able to assess the financial needs of the company. This means providing data that is
useful to the stakeholders and the manager (Elragal and Kommos, 2012).
2. The second requirement for MHI is the ability to standardize and synchronize its
operations. Therefore the most preferred package would be the one with the best ability to
standardize and synchronize a company that is in operation in multiple countries in different
continents.
3. Usability- this means that the ERP system should have the following properties
 Easy to use- this means that any user should be able to access it and work with it
provided they have the basic skills required
 Navigation- the maneuvering of workers in the system should be easy with no delays.
 Access to information-the ERP system should be able to show all the relevant
information that is needed and that is relevant for the business.
software Advantages Disadvantages Opinion on it
SAP 1. Flexibility.
2. The application is
easily customized to be
in line with the business
needs
The fact that Particular
functionalities which are
considered as main
capabilities of SAP are not

MOBILE HEALTH INNOVATIONS LIMITED 12
3. Highly integrated
with other modules.
4. Industry specific
modules with a deep
insight.
5. Continuous
support.
accessible in other ERP
applications, this makes
most customers settles on it
in an undeniable
Oracle Cloud
Accelerator
1.They are pre-
configured systems
1. Increases
scalability and
performance
These systems are
not self-petitioned
by the customers of
the system.
In addition to that
these systems have
capacity limits.
As much as the oracle
systems are good the fact
that they have capacity
limits puts off many
customers
In line with the above analysis of the two major ERP providers, SAP would be the better of the
two given the numerous advantages that it carries.
Overall Summary
The paper has assessed the different functionalities of the company against the different
competencies of the ERP system providers. From this the report concludes that through Digital
Disruption (Digital disruption is the obstacle that hinders an individual from achieving their
required goals. In this case MHI has not synchronized its systems well (Forslund, 2010). This

MOBILE HEALTH INNOVATIONS LIMITED 13
means that the lack of continuity and clear processes hinders the organization from achieving its
goals in becoming a multinational company which generates high amounts of profits yearly.)
The report then analyzes the situation on the ground for MHI and assesses this against the
functionalities of the most preferred ERP systems and comes up with the advantages and
disadvantages of the Systems if they were adopted by MHI. The report concludes by stating that
the most prefer system is the SAP due to its flexibility, features and usability. The only problem
that was identified was the high cost of the system (Cebeci, 2009). This is however drowned by the
numerous benefits that it will have on the organization.

MOBILE HEALTH INNOVATIONS LIMITED 14
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