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Operation Management Assignment | 4 V's Model

Added on - 28 Jan 2020

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Service and OperationalManagement
TABLE OF CONTENTSINTRODUCTION...........................................................................................................................3Analysis of the operational problems using 4 V's model.......................................................4Define the customer objectives and expectations, and critically analyze the performanceagainst the objectives and expectations..................................................................................7Describe the types of layout and processes used in delivery of the service, discussing the prosand cons of these in meeting the performance objectives....................................................11Recommendation...........................................................................................................................12REFERENCES..............................................................................................................................13
INTRODUCTIONEspresso room is one of the well known small cafe in the London. Mentioned cafe islocated in Great Ormond street of London. It is one of the cafe in which various things are servedto the customers like coffee, sandwiches and few bakery items. It is best place to sit becausetables are in open environment under boundaries of premises. The main core competent factor ofthis cafe is its workforce which treat customers in systematic way with smiley face and usingcourteous language.Illustration1: Entry gate of Espresso cafe(Source:The Espresso room,2016)
Cafe is making available different type of edible items further people can drink coffee in openenvironment which make there experience good in the cafe. Hence, this cafe is very popularamong the people (The Espresso room,2016). This restaurant is located in Great Ormond streetof London. Its location can be viewed on the image given below.It can be seen that this cafe is located near British museum and this reflects that is one of pluspoint due to which number of tourists are coming in the Espresso room cafe. Price of coffee isalso appropriate and cafe is making available same at£2.20 (Espresso room,2016). This isreflects that cafe is making available coffee at reasonable price to its competitors.Analysis of the operational problems using 4 V's modelThere are four components of the 4 V model like volume, variety, visibility and variation.These factors are explained below.Components of modelParticularsVolume(Size of production or preparingnumber of cups of coffee)It is one of the most important dimension thatis used to analyze operations problems of thecafe. Espresso room is the one smallest cafe inthe London. There are small number ofemployees and they have to serve allcustomer's in single time period. The mainIllustration2: Location of Espresso room
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