Effective Relationship Management Approaches in Business Organization

Essay

Table of Contents
INTRODUCTION...........................................................................................................................3
Different actions taken by manager........................................................................................3
Measures to improve relationship management processes.....................................................4
Relevant theoretical concepts.................................................................................................5
Ways to make relationship management approaches more effective.....................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
In a business it is essential to have proper management over employee and other relations
so as to have efficient flow of information and to cover up all the business flaws in considerable
manner. Effective business environment is required to have high performance of business and
employee as well. A manage is having major responsibility to enhance business relations and for
measures are to be taken. Relationship management approaches are used by business manager in
order to enhance team building skills and internal communication with the view to motivate
employees and avoid any confusion in roles and responsibilities. This essay is written for a case
study which is based on Sheila Baker, she is doing job of production controller and facing so
many issues. This essay is the sum of those approaches which could be used by the management
to resolve those major issues and have effective management over relationship in business
organisation (Manning and et. al., 2016).
Different actions taken by manager
From the situation given in this case, it is viable that there is lack of Effective
communication, Teamwork and co-ordination between the team members. The senior experience
researchers being higher in age as well as experience they are not ready to accept Sheila being
less experience as manager and moreover the team consists of both experienced and junior
researchers there should have proper understanding of each other’s roles and responsibilities.
The research workers do not properly understand the importance of other team member’s
contribution. Below given relationship management strategies and actions can be taken to
overcome the situation: -
a. Effective Communication: - Sheila should establish a two-way formal and proper
communication with team altogether and clear roles and responsibilities of each
member and provide the importance of each other’s role in achieving the
organizational goal to avoid any conflicts internally.
b. Teamwork: - There should be proper teamwork hierarchy established between team
such that everyone has each other’s back and consider the responsibility ultimately of
team instead of individually.