Essay on Importance of Communication Skills
Added on 2020-03-16
5 Pages1548 Words43 Views
ARGUMENTATIVE ESSAY ON IMPORTANCE OFCOMMUNICATION SKILLS
The complex skill of communicating is one which is unquestionably a requisite fororganizations and individuals alike to operate, even on the most fundamental level in the sociallydependent world, where the exchange of words/ideas/thoughts between parties is needed toachieve anything. Some sub-skills under this class are necessary for any workplace field ordiscipline. Specifically, within the domain of civil engineering, widespread application of thethree main interpersonal communication abilities of listening, questioning and feedback isimperative for successful and efficient functionality within the working environment. A keyingredient within an engineering workplace is honest and open interaction and in absence ofthese three skills, the objective is hard to accomplish.Communication demands conscious listening and is pertinent to civil engineeringsettings, which is the reason comprehending its significance has relevance to civil engineers andtheir colleagues. While listening is a crucial skill, having a major role in the communicationprocess, it gets relatively less attention in comparison to other, perhaps situationally less criticalskills. Such oblivious nature is startling, considering the focus on this skills in books of differentdisciplines. Some even argue that individuals spend nearly half of their communicative daylistening (Cameron and Devitt, 2016). McCarthy, Trace and O'Donovan, (2014) posit thatlistening is different from hearing because the latter is an indeliberate physiological perception ofsound. On the contrary, listening entails voluntary cognitive engagement, wherein the attentivereception of the listener ensures that message is assessed, understood and retained. Lolli (2013)adds that listening involves selective differentiation of sounds within the environment. Effectivelistening (EL), conversely, is not just passive reception of some sound but entails behaviouralinteraction with the person who is speaking. This needs a relaxed and clear state of mind. Thelistener must give complete attention to the assessment and retention of the message. EL needs tothe voluntary interpretation of both visual and audio stimuli for obtaining clarification of an ideaconveyed from an external source. EL advocates the sense of a listener’s willingness to engage,commitment and receptivity, facilitating more productive interactions, higher collaborativesuccess and relational content (Janasz et al., 2014). Questioning entails a person asking another person with the intention of obtainingclarification or desired information in situations like briefings, negotiations, propositions,presentations, and interviews. Effective questioning (EQ) skills demand awareness andsensitivity of the interpersonal and situational setting of the interchange, which is utilized to
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