Management Behaviour and Leadership at Damson Dene Hotel

This essay discusses the management behaviour and leadership of Wayne Bartholomew, the General Manager of Damson Dene Hotel, and explores how he can improve his people management skills. The essay also examines the team working theories that can be applied to enhance people management skills.

Essay

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
1. Using selected models of management behaviour and leadership covered in class, construct
critical profile of Damson Dene Hotel General Manager Wayne Bartholomew in terms of his
performance and overall effectiveness in his role.......................................................................3
2. Using team working theories, discuss how Wayne could improve his people management
skills............................................................................................................................................5
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Here we will be discussing about the working structure of a Hotel and its broadcasting as
a Television series. After starting up as documentary on a television channel the life of its staff
have been transformed by capturing up the real time moments of their lives. The actions become
coordinated and relationship became stronger in terms of their actions and stimulus and in terms
of communication. The life in a Hotel Damson Dene at Crosthwaithe have been recorded by 58
cameras, for six weeks. It have been edited down into eight “one hour” episodes which would be
broadcasting for three months. These Hotel showcasing on television channels have made their
staff well known into entertainment industry along with the hotel industry, they have been taking
part into various exercise to overall improvement coordination into their actions, which have lead
to increase in health and wellness of their employees (Prihartono and Asandimitra, 2018).
The manager, Staff and visitors have a strong bond among themselves and they are intact
with the together till a day, leaving apart two members of staff. The programmes of of television
series have been divided into different sections as some is showing up the lobby moments, some
are showing up wedding disaster and plumbing disasters and some tangled moments showing up
language problems with polish speaking staff. The programmes have hit up the charts as the
viewers have been constantly watching the show across the globe, liking the moments of hotel
life as how the staff been busy in making the life of other fun and enjoyable who are visiting
Crosthwaithe.
TASK
1. Using selected models of management behaviour and leadership covered in class, construct
critical profile of Damson Dene Hotel General Manager Wayne Bartholomew in terms of
his performance and overall effectiveness in his role.
Supposing the Manager have been working on the Maslow Need of hierarchy which
stated as “A Theory of Human Motivation” by Abraham Maslow. The base of this pyramidal
structure of need starts with Physiological. The aim of the manager is to secure all the elements
involved in base of the pyramid, the visitors of hotels are expecting to have a comfort of first
basic need I.e. Physiological consisting of water, food, shelter and warmth. Wayne Bartholomew
starts its day with the exercises consisting of arranging these elements of the hotel. The exercises
consisting of daily check with all the amenities would be the first task to start up the day, and the

regular camps have been organised by Wayne Bartholomew to train the staff for easy
management of all the irregularities which could lead to the hindrance in the consumer
satisfaction (Lugosi, 2019). It have been seen that it have overall developed a strong relationship
among the staff and the management. Also these elements of food, water, shelter and warmth
helps to develop the relationship among each other as they brings prosperity into the life, visitors
of hotel should be feeling happy and love seeing the happy faces of their staff and enhancing the
vibes felt by the visitors which would be beneficial to bind the viewer as watching their list of
emotions and expression. Wayne Bartholomew could lead to the perfection into his hotel by
performing continuous exercises, the housekeeping would be actively involved into bed making,
sweeping up the grounds and everything will be shiny.
Security is the second step into the pyramidal structure of 5 elements maslow need of
hierarchy and it includes employment, safety, assets Wayne Bartholomew should have provided
to their staff and its employees with a hefty amount remuneration to bind such a delightful force
to keep them together as they have been working together since its inauguration, only two of the
staff members have left the Hotel. All the visitors are also having such a comfort that they have
maintained the continuous communication with the hotel staff. It have been evident from the
given fact that the occupancy rate and taking are going low by “all time full” hotel and staff
turnover high. The job satisfaction of its employees can be corroborated with the instance of
staff connection, and with the views of over 2.3 million which are tuned in for the first episode.
The third step is Social which includes Family, friendship, intimacy, belonging. It is
similarly important as the other which depicts that human behaviour is lead by the admixture of
emotions which is not much more important as compared to self-actualization. They derive the
conduct of human being and energise the human beings and their existence (Grilli and Notaro,
2019).
Self worth, accomplishment and confidence are categorised into esteem which give sense
of essence of being worthy and capable of performing things in such a way that It would enhance
the good vibes into the life of another. Wayne Bartholomew must have used the Esteem card to
drives a man to steer the the energies of their visitors.
Self actualization is defined by Maslow as Growth need because it enables a person to
self-actualization or reach his fullest potential as a human being. Wayne Bartholomew have
used this approach very smartly for fulfilment of its employees' satisfaction, manager must have

taken various steps by showing up their employee their true worth, their actions which have been
shared, the moments they have lived together while performing their daily routine at hotel.
Wayne Bartholomew have used “A theory of Human Motivation” wisely to promote the
governance of the hotel and conducting the filming of whole series as a total win win deal. It was
a tremendous success of the whole team which is depicting over 2.3 million views were tuned in
for the first episode and the cast of hotel was having a meeting with viewers. The overall
presence of these series can also be viewed on Trip Advisor and flood of reviews shot up 14 a
days (Miah and et. al., 2017).
2. Using team working theories, discuss how Wayne could improve his people management
skills
'The Hotel' television show is based on taken footage which is taken from establishing 58
cameras over six weeks at Damson Dene hotel. In this various issues related to plumbing
disasters, kitchen problems has been seen and on the other hand language difficulties were faced
by Polish speaking staff (Salmon, Stanton and Jenkins, 2017). People management skills are
defined as soft skills which are helpful for the management in taking out best possible results.
There are some issues which are faced by personnel within hotel and these problems are
hampering organisational performance and efficacy in negative manner. For dealing with these
problems manager of Dasmson Dene hotel Wayne is willing to enhance people management
skills so that they can coordinate with their team members and execute their roles in prominent
manner. There are some team-working theories which can be used in order to enhance people
management skills which are elaborated as under:
Tuckman's teamwork theory
This theory describes working team on the basis of psychology aspect and for which
degree of conflicts and misbehaviour has been studied. There are four stages in this approach in
which groups are made and group activities are performed as well. In the context of Dasmson
Dene hotel as they are facing huge issues in managing kitchen and plumbing which is due to lack
of soft skills or people management skills. So as to think over these issues and improving the
same four stages of Tuckman theory is elaborated as under:
Forming: Under this stage team is being developed for a particular task or operation. In
reference to Dasmson Dene hotel for every task new team is required to be build so that efficacy

can be shown. In hospitality industry as daily task are obtained and for that teams are divided so
that this is imperative that proficiency can be attained (Salas, Reyes and McDaniel, 2018).
Within this first advice is to initiate making of new team. By formation of new team coordination
can be made which is helpful in bring work collaboration and effectiveness in management of
Dasmson Dene hotel.
Storming: Under this stage people start valuing their team and exerts high contribution
in that. This stage eliminates conflicts within organisation and leads to attain overall efficacy. In
the context of Dasmson Dene hotel this stage helps the manager to resolve major issues from
their organisation in order to enhance people management skills.
Norming: Under this stage members try to coordinate and motivate each other for
attaining prominent efficacy. In the context of Dasmson Dene hotel under this stage manager
tries to bring togetherness so that any communication gap can be eliminated and team building
activities can be performed.
Performing: This is regarded as the last stage under which team relationship and synergy
is combined in order to performance of complex task in appropriate manner. In the reference of
Dasmson Dene hotel this step is helping the organisation to sustain effective team building and
enhance people management skills.
Belbin's theory
According to belbin a team role as “ Wayne Bartholomew must have categorised work
according to their physical attributes to divide the work to them, as the role of receptionist is to
be performed by the most beautiful girl to greet the guest with the smiles, while the strongest to
be used to collecting the luggage and delivering it to the trolley. And developing the new
common tendencies by setting up camp and other related suitable options which will enhance
their skills to be substitutes of each other at the times of needs. The belbin theory was needful to
Wayne Bartholomew as it encourage him to manipulate the feeling which could be associated
with voice of respective person (Natvig and Stark, 2016) .
The three action roles which are associated with the theory are- Sharper, Implementer and
completer finisher. The various actions are distributed among person such as picking up farm
vegetable of kitchen preparation, broom sweeping, cleaning up pool, marking the edges of
garden, creating camp for kids for the ground roles. These task were divided by the capabilities
of strength, capabilities and interest. Wayne Bartholomew must have distributed the work to the

sharpens as the person who are trained and complete the work fastly, and the beginner works are
distributed to the person who need to develop the belonging among each other.
Implementers are those which further complete the residue work done by the sharers, and
complete the work within the time assigned to them. Finishers are those who would further
garnish or give a final touch to the finished product.
Wayne Bartholomew must have divided he teams into Coordinator, team worker and
resource investigator. Coordinator would be beneficial as it will be having keep on check on the
activities taking place into the team, which could be easily noted in case of deviation from the
work, coordinators would be responsible for communication among team players so that check
and balance can be maintained to, fast action task force could be ready for the actions. Resource
investigators can spot the new dimension of needs prevailing into the current scenario. The
cerebral roles helps in growing up new works to enhance the productivity or to derive new
possibilities which will enhance the satisfaction to its visitors, they more of like imaginative, its
much more dedicated towards the managerial role, orthodox who motivates for inventions and
overall improvement of quality, the research could be taken to adopt the new products available.
Monitor evaluators should be assigned roles with making up strategies to improve or make in
more visible or impressive towards its viewers. Specialist are those who are self centred, single
minded (Siregar, Pane and Ruman, 2018). The blend of these qualities make the work easy into
hotel and it is much more visible as an coordinated action rather that immature movements of
workers into the premises. The hotel staff feels more connected when they perform the decided
actions when they meet up whilst crossing each other, like tapping each other and sharing lunch
times, to enhance the overall performance in the working system of the premises.
CONCLUSION
From the above report this can be concluded that managerial theories and leadership
styles are playing vital role in managing people in an organisation and specifically hospitality
industry. General manager of the organisation is having role to deal with organisational
complexities and enhancing performance of their individuals. On the other hand team
management theories are assisting the manager to make prominent relationship with their team
and use their abilities to attain business aims and objectives. For improving people management
skills team building theories can be used so that collaborative working can be inhaled and overall
performance can be boosted.

REFERENCES
Books and journals
Prihartono, M.R.D. and Asandimitra, N., 2018. Analysis Factors Influencing Financial
Management Behaviour. International Journal of Academic Research in Business and
Social Sciences. 8(8). pp.308-326.
Lugosi, P., 2019. Deviance, deviant behaviour and hospitality management: Sources, forms and
drivers. Tourism Management, 74, pp.81-98.
Grilli, G. and Notaro, S., 2019. Exploring the influence of an extended theory of planned
behaviour on preferences and willingness to pay for participatory natural resources
management. Journal of environmental management, 232, pp.902-909.
Miah and et. al., 2017. A big data analytics method for tourist behaviour analysis. Information &
Management. 54(6). pp.771-785.
Salmon, P.M., Stanton, N.A. and Jenkins, D.P., 2017. Distributed situation awareness: Theory,
measurement and application to teamwork. CRC Press.
Salas, E., Reyes, D.L. and McDaniel, S.H., 2018. The science of teamwork: Progress, reflections,
and the road ahead. American Psychologist, 73(4), p.593.
Natvig, D. and Stark, N.L., 2016. A project team analysis using Tuckman's model of small-group
development. Journal of Nursing Education. 55(12). pp.675-681.
Siregar, C., Pane, M.M. and Ruman, Y.S., 2018, May. The Virtual Team Performance in Solving
Teamwork Conflict Problems. In Proceedings of the 2018 International Conference on
Distance Education and Learning (pp. 1-5).
(Prihartono and Asandimitra, 2018)(Lugosi, 2019)(Grilli and Notaro, 2019)(Miah and et. al.,
2017)(Natvig and Stark, 2016)(Siregar, Pane and Ruman, 2018)