Establish and Conduct Business Relationships of Hospitality Industry Presentation 2022

Establish and Conduct Business
Relationships of hospitality Industry

Introduction
Business ethics is an important area of study that
defines the difference between wrong and right
(Trevino, and Nelson, 2016). In the world full of
commerce, many of the cases are used to be reported in
media where business breach their ethics and ignore
greater good of its one or more stakeholders. The case
selected for this presentation is of Freedom insurance
association, an insurance company of Australia.

Ethical Issue
The issue is related to unfair sales tactics. In the
selected case, sales executive of the company
unethically sold company’s policy. In some of
the cases, they have sold the policy to people
who were not even able to understand their
factors, reasoning, and consequences. The issue
has been found by Royal commission and
reported in its final report (Treasury.gov.au,
2019).

Explanation
The conducts done by sales executive were
unethical ones for many reasons. Firstly being
an insurance company, it becomes the duty of
the same to work in the best interest of customer
but Freedom did not do so. Sales executives sold
irrelevant policies to customers. Secondly, the
company refused to cancel the policies later on
that again affected the interest of customers
badly and for this reason, it was unethical.