Ethical Decision Making in Quality Management: A Case Study

This paper explores the role of ethics in quality management within a private limited company. It examines the ethical considerations involved in decision-making as a Quality Manager, highlighting the importance of integrity, excellence, and customer satisfaction. The paper analyzes the Blanchard Peale Framework and the Markkula Center Framework as practical tools for ethical decision-making in business.

MGT301A - PART 1
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Post
Business ethics is the taking the right course of action in business functions. It includes business
processes, business production and the behaviour of a company with customers and society
where it operates. Ethics play a very significant role in my professional life as a Quality
manager, working in a Private limited company. The company follows the primary core values
that define the ethics in form of integrity, excellence, understanding, responsibility, and unity. it
is my duty to check the quality of products and goods before serving to the customers as my
ethical responsibility (Furman, et. al., 2018). A decision is taken after analysing all facts based
on good and bad situations, and what will be the impacts of my decisions on products quality, a
reputation of a company, behaviours of customers etc. A decision is based on several factors
such as future situations may arise, policies, rules, and regulations of the company.
As a product quality manager, the other alternatives I consider are, manage the quality for long
time sustainability as my ethical responsibility towards the company and society. Understanding
the codes of conduct, ethics policies, follow standards of the company for better outcomes of the
product quality. The one and the best approach to effective ethical decisions is to follow honest
communication by following the codes of ethics of the company. It solves the issue at large scale
and to maintain the quality of products of the organization for long-term sustainability (Iphofen,
2016). The several factors are considered in making ethical decisions are analyzing the right and
wrong factors and what impact will create in future. To Understanding the basic and fundamental
rules of ethics that are required in making the ethical decision for better results in a competitive
market (Furman, et. al., 2018).
The Blanchard Peale Framework is the best ethical and simplest framework adopted by the
organizations in making an ethical decision. Markkula Center Framework identifies various
approaches and dimensions which are applied in solving the ethical issues of organization
(Iphofen, 2016).
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References
 Furman, A., de Branden, P. V., & Spaller, A. (2018). Ethical Decision Making.
 Iphofen, R. (2016).
Ethical decision making in social research: A practical guide.
Springer.
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