Job Application: Navigating Ethical Dilemmas at NSW Trustee Guardian

This document presents a job application alongside a reflection on ethical dilemmas encountered at New Trustee Guardian. The applicant details experiences such as dealing with extended working hours, a mass protest against harsh working conditions, and resolving a customer complaint about a product return without a receipt. The applicant highlights their approach to handling the customer's frustration by actively listening, apologizing, and offering a store credit solution, which ultimately satisfied the customer and was praised by management. The document also touches upon the applicant's decision not to influence new employees with past issues, aiming to maintain a positive relationship between them and the management. This scenario illustrates the importance of ethical decision-making and effective problem-solving skills in a professional environment.

Running head: JOB APPLICATION
Job Application
Name of the Student:
Name of the University:
Author note:

1JOB APPLICATION
Ethical dilemmas are faced by everyone in their workplace and it will only be a rare
person who has not faced any sort of ethical issues in the company he is working for. I once
faced the same when I was hired at New Trustee Guardian. The business environment here is
more or less good but the higher authorities used to pressurize us a lot. My shift hours used to be
9 to 5 but after a month or two, my senior management used to force me to stay in the office for
long hours. Many a times I used to arrive home after 11 o’clock. After 3 months, instead of eight
hours of work, the management increased the working hours to nine long hours, i.e., 9 to 6. With
the same, though there were availability of much refreshment in the building including interest
clubs, cafeteria and gardens but we were unable to enjoy the same due to our long working
duration, as the organization was mainly bothered about accomplishing the targets and also, there
is zero motivation for us to work with full potential. With some of my colleagues, I went up for
a mass protest against such harsh working conditions but the management was determined on its
rules and policies. The management heard our call and promised to work on it. We waited for
one more month and the required change was noticed. Our shift time was changed again to the
previous one. However, I never tried to contact any of the new employees to inform them what
was happened as I did not want to make a barrier in between the management and the rest of the
employees working there and I still feel good for my decision.
During my job in New Trustee and Guardian, one of our customers entered to the store
cursing and yelling at the management. I knew that it was out of frustration and therefore I did
not take it personally but I made sure that she knew that her concern is being heard by us.
Therefore, I listened to her complaint carefully and apologized for the same. She was actually
complaining about a product that she wanted to return but she did not had the receipt with her as
she lost it. I explained her that I will not be able to give her the cash refund in the absence of

2JOB APPLICATION
receipt, as it was against the company norms and policy, but that I can allow her to her same
amount as store credit. Though, by getting cash refund, she was likely to be much happier but
she was satisfied with the store credits as well and the whole issue ended up by being a good deal
and a win-win situation. I was appreciated by my senior manager for handling and fixing the
problem by having both the employer and the customer come out on the top.